Provider profile
SERVPRO of East and South Dayton / Beavercreek / Fairborn / Huber Heights
Provider snapshot
What this listing says
Dayton-area homeowners dealing with water damage that led to mold growth, where having one company handle extraction, drying, remediation, and rebuild under the Shooter brothers' ownership saves coordination time.
Best for
- Homeowners in Beavercreek, Dayton, Fairborn, or Huber Heights who need mold remediation after a water event and want one company to handle the full scope from extraction through rebuild.
- Property owners who want direct insurance billing and a company that handles claims paperwork, since SERVPRO Team Shooter coordinates directly with insurers using restoration estimating software.
- Commercial property managers needing 24/7 emergency response, as multiple reviewers confirm same-day and middle-of-the-night arrivals.
- Buyers who discovered mold after a home purchase and need a competitive quote, based on one reviewer's experience of receiving a price half that of other companies.
About this company
SERVPRO Team Shooter operates out of Beavercreek, Ohio, covering the greater Dayton area including Fairborn, Huber Heights, Xenia, and Centerville. Brothers Greg and Gary Shooter opened this franchise in 2013 after spending 20 years in their father's construction company. They have since acquired four additional SERVPRO franchises, covering roughly 30 miles from their headquarters.
The construction background sets this location apart from typical restoration-only franchises. They handle the full cycle: emergency water extraction, mold remediation using HEPA filtration and antimicrobial treatments, and then reconstruction of removed drywall, flooring, and framing. Their mold page describes containment, air scrubber deployment, and moisture source identification. One mold-specific reviewer reported the owner personally managed the project and that their quote was half the price of competitors.
Greg and Gary own and operate the business directly. They bill insurance companies using restoration-specific estimating software and position themselves as a preferred vendor for national insurers. The team includes project managers who coordinate with insurance on the customer's behalf.
4.8 stars across 268 Google reviews is strong volume for a Dayton-area restoration company. The vast majority of reviews describe water damage jobs rather than mold work, so the mold-specific track record is thinner than the overall numbers suggest.
Services
Service area
Headquartered in Beavercreek, Ohio at 113 Harbert Drive. Covers the greater Dayton area including Beavercreek, Fairborn, Huber Heights, Centerville, Kettering, Riverside, Miamisburg, West Carrollton, Sugarcreek Township, Germantown, Xenia, Wilmington, Springfield, and Moorefield Township. The claimed area spans roughly 30 miles from headquarters, which is a wide radius that may affect response times at the edges.
Review consensus
Steven (Pugnale) and Will (William Johnson) appear together in the most reviews, consistently praised for explaining each step, arriving on time, and treating homes carefully. Tyler and Eric form another frequently mentioned team, with reviewers highlighting their reassurance during stressful basement floods. Josh draws praise for solo responsiveness and communication, with one reviewer noting he handled a church sprinkler flood within 90 minutes. Azael earned a specific mention for breaking down estimates into multiple package options. Jeremy stood out for daily check-in calls. Chris, Don, and Fred received praise for keeping a homeowner informed. Brian Hatcher was thanked for quick responses. The office staff gets positive mentions for handling panicked initial calls calmly.
3 found across 268 total reviews at 4.8★. Three 1-star reviews landed within three days (September 26-29, 2025). All three came from accounts with zero other reviews, none are Local Guides, none received likes, and none contain any written text. The owner responded to all three within two days with nearly identical messages asking the reviewer to contact the company. Without any complaint details, these reviews provide no actionable information about service quality. The cluster timing and identical reviewer profiles suggest they may not reflect genuine customer experiences.
The owner responds to all recent negative reviews at 100%, but the responses are template-style: each says a version of "we'd appreciate the opportunity to learn more about your experience." Since the negative reviews themselves contain no text, the template response is understandable, but it means there is no evidence of how the company handles actual written complaints. Separately, the volume of reviews mentioning Steven and Will as a pair suggests the company runs consistent two-person field crews, which is a structural positive for accountability.
Steven Pugnale (technician — positive, named in 20+ reviews for water damage work, praised for communication and professionalism). William "Will" Johnson (technician — positive, frequently paired with Steven, praised for friendliness and thoroughness). Tyler (technician — positive, praised for fast response, reassurance, and going above and beyond). Eric (technician — positive, paired with Tyler, praised for professionalism and thoroughness). Josh/Joshua M. (technician/crew lead — positive, praised for responsiveness, communication, and solo competence). Azael (estimator/project manager — positive, praised for detailed multi-option estimates). Jeremy (coordinator — positive, praised for daily check-in calls). Chris (project manager/technician — positive, praised for keeping customers informed and handling everything). Don (technician — positive). Fred (technician — positive). Dylan (technician — positive, praised for fast weekend response to sump pump failure). Justin (technician — positive, paired with Steven). Micah (project manager — positive, praised for responsiveness on final cost resolution). Brian Hatcher (staff — positive, thanked for quick responses). Greg Shooter (owner — positive, mentioned by name as technician in one review for making customers feel at ease during winter storms). Jess, Brenda, Destiny K., Destiny M., Shonna, Kaylena, Aubrey, Dakota (packout/contents team — positive, praised for compassion and hard work). Adam Walker (reviewer — 1-star, no text). Brooke Paynter (reviewer — 1-star, no text). Jackie Sams (reviewer — 1-star, no text).
Ask for Steven and Will or Tyler and Eric by name when booking. For mold work specifically, request that one of the Shooter brothers manage the project directly, as the one mold-specific review highlights owner involvement as a differentiator. Get an independent mold test before committing to their remediation, since they do both testing and remediation under the same roof.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have a problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- Most of their 268 Google reviews describe water damage jobs, not mold remediation. The mold-specific track record is harder to verify from reviews alone.
- This is a SERVPRO franchise, not an independent company. Corporate standards apply, but day-to-day quality depends on the local franchise team. If the Shooter brothers or their named technicians leave, the experience could change.
- Their stated service area stretches from Wilmington to Springfield, covering well over 30 miles. Response times to the edges of that range may differ from what Beavercreek-area reviewers report.
- They handle insurance billing directly, which is convenient but means you may have less visibility into what is being billed for. Ask for an itemized estimate before work begins.