Provider profile
RestoPros of Dayton
Provider snapshot
What this listing says
Dayton-area homeowners dealing with basement flooding or water emergencies who want a family-run franchise that handles insurance paperwork and responds same-day.
Best for
- Homeowners in Beavercreek, Kettering, Centerville, or greater Dayton dealing with basement water damage or mold growth after a leak.
- People who want their restoration company to handle insurance claims paperwork directly with the carrier.
- Commercial property owners needing 24/7 emergency response for water, fire, or storm damage.
About this company
RestoPros of Dayton is a franchise-based restoration company headquartered in Beavercreek, serving the greater Dayton region. Mold remediation is one of four core services alongside water damage, fire and smoke damage, and storm damage. They run a 24/7 operation for both residential and commercial properties.
The company follows IICRC guidelines and holds IICRC Certified Firm status. Their water damage process includes moisture metering, thermal imaging, and monitored drying over multiple days. For mold work, they focus on remediation rather than testing, so you will need a separate inspector to confirm the scope before and after their work.
RestoPros of Dayton is family-owned by Amanda Bales (President), Josh Bales (CEO and field operations lead), and Pete Bales (co-founder and Vice Mayor of Beavercreek). The franchise launched in 2018 under the national RestoPros brand, giving them corporate systems and training while operating as a local business. The team is active in the community, including a $16,000 donation to Emerge Recovery and Trade Initiative and volunteering with Habitat for Humanity.
Services
Service area
Headquartered in Beavercreek, Ohio. Serves the greater Dayton region including Bellbrook, Centerville, Englewood, Fairborn, Huber Heights, Kettering, Miamisburg, Moraine, Oakwood, Riverside, Springboro, Tipp City, Trotwood, Vandalia, Washington Township, and West Carrollton.
Review consensus
Josh Bales is named in over a dozen reviews for fast response, hands-on involvement, and walking homeowners through the restoration process. Tyler Henderson earned praise for working tirelessly through a weekend on a supply-line break. Armando was singled out for leaving a home cleaner than he found it during drywall removal. Chris drew positive mention for a quick response to a sewer backup. Multiple reviewers highlight same-day appointments, daily check-ins during drying, and direct handling of insurance claims.
2 found across 76 total reviews at 4.9★. One reviewer experienced a billing dispute after a basement flood. The initial quote grew beyond the homeowner's insurance coverage, and negotiations at the kitchen table brought the price down from $11,000 to $7,800. The reviewer felt pressured to agree and later found two line items totaling over $600 for work he says was never performed. When payment lagged, the company sent a lien notice. The owner responded at length, noting multiple invoice reductions and a payment arrangement, but did not address the specific claim about unbilled work. A second reviewer gave 2 stars for communication that dropped off entirely after mitigation equipment was picked up, with no follow-up on insurance coordination for three weeks. The owner acknowledged the gap and said they were reviewing their process.
Both negative reviews follow the same arc: strong initial response and mitigation, then friction during the billing or insurance phase. The field crews earn consistent praise, but the post-mitigation administrative follow-through is where things break down. Owner responses are personalized and detailed rather than templated, and Josh Bales signs his own replies, which suggests active reputation management. The 100% response rate on negatives is a positive signal, though neither response fully conceded the customer's specific complaint.
Josh Bales (owner/CEO — overwhelmingly positive across many reviews, named in 1-star for billing pressure). Tyler Henderson (field technician — positive, praised for weekend work on a water emergency). Armando (field technician — positive, praised for clean drywall removal). Chris (technician — positive, praised for quick sewer-backup response). Pete Bales (co-founder — positive, mentioned for fast crew dispatch during ice-dam emergency).
RestoPros of Dayton is strong on emergency response and mitigation. Josh Bales runs the operation hands-on and reviewers consistently praise the speed and care of the field crews. Get your scope and pricing in writing before work begins, and ask for itemized invoices rather than lump sums. If your job involves insurance coordination, confirm upfront who will be your point of contact after the drying equipment comes out.
Keep in mind
- One reviewer described feeling pressured during billing negotiations after a flood, with the final invoice including items the reviewer says were never completed. The owner's response acknowledged the in-person discussion but did not directly address the uncompleted-work claim.
- Communication quality may drop off after the initial mitigation phase. A second reviewer reported three weeks of silence during the insurance coordination stage.
- As a franchise, local operations are family-run, but corporate branding and processes come from the national RestoPros system. Ask who will be on-site for your specific job.
- They do remediation but not mold testing. You will need a separate company for pre- and post-remediation air sampling.