Provider profile
PuroClean of Akron
Provider snapshot
What this listing says
Akron-area homeowners dealing with water damage or mold after a basement flood or pipe burst, where the owner Bill Hagey often handles the initial response personally.
Best for
- Akron, Cuyahoga Falls, or Tallmadge homeowners who need mold remediation after a water event like a burst pipe or sump pump failure.
- Property managers or landlords needing fast turnaround on mold or water damage in rental units or apartment complexes.
- Homeowners who want an owner-operated franchise where the person answering the phone is the same person managing the job.
About this company
PuroClean of Akron is a restoration franchise in Akron, Ohio, owned by William (Bill) Hagey. Mold remediation is one of four core services alongside water damage mitigation, fire and smoke restoration, and biohazard cleanup. The company operates from 465 N. Main Street and covers Akron, Cuyahoga Falls, Tallmadge, Stow, Munroe Falls, and Silver Lake.
The website describes a mold remediation process that includes containment zones, negative air pressure systems, HEPA filtration, HEPA vacuuming, antimicrobial treatment, and clearance testing by an independent hygienist. Technicians hold IICRC and AMRT credentials. The company also mentions a proprietary QuickDry System for water extraction and dehumidification, moisture meters, and infrared cameras for detecting hidden moisture. The franchise holds EPA Lead-Safe certification and belongs to both the Greater Akron and Cuyahoga Falls chambers of commerce.
Bill Hagey has lived in the Akron area for over 25 years and chose to locate the franchise in the community he lives in. Multiple reviewers describe Bill personally answering calls, arriving on-site within minutes, and working after hours or on weekends.
Services
Service area
PuroClean of Akron is headquartered at 465 N. Main Street in Akron, Ohio. The company lists Akron, Cuyahoga Falls, Tallmadge, Stow, Munroe Falls, and Silver Lake as service areas. All six cities are within about a 10-mile radius of the Akron office.
Review consensus
Bill Hagey is the dominant name across reviews. Reviewers describe him personally answering calls, arriving on-site within 20 minutes (Emily Hall), responding on Sunday evenings (Vince and Cary V.), and working late into the evening (John Riedel). Chad Trownson noted Bill performed moisture readings at no cost when he determined no damage existed. Technician Colin drew praise from Jackie Piedra for same-hour arrival and from Linda Moeller for persistence in rearranging equipment to avoid blowing fuses. Abraham was praised by JEP for efficient restoration work. Across the board, reviewers highlight fast response times and willingness to take on unusual jobs, including a freezer cleanout (Melissa Andrews), curry odor removal (Deborah Loughborough), and heavy-duty cleaning projects (Woodscroft Surveying).
0 found across 28 total reviews at 4.9★. No 1-star reviews found in the last 18 months (0 found across 28 total reviews at 4.9 stars).
The review profile skews heavily toward water damage emergencies rather than standalone mold jobs. Only two reviews (Andrew Jordan, Emily Hall) mention mold specifically. Most of the praise centers on rapid emergency response for flooding, burst pipes, and sump pump failures. If you are hiring for a planned mold remediation rather than an emergency, the review evidence does not directly speak to that scenario.
Bill Hagey (owner -- positive across 12+ reviews). Colin (technician -- positive, named by Jackie Piedra and Linda Moeller). Abraham (technician -- positive, named by JEP).
Bill Hagey runs a hands-on operation where the owner personally responds to calls and often shows up on-site. The 4.9 rating with zero recent negatives is a strong signal, though the 28-review total is modest. Ask for Bill directly when you call, and confirm the mold remediation timeline and scope in writing since most of their reviewed work involves water emergencies rather than standalone mold projects.
Keep in mind
- PuroClean of Akron does remediation only, not mold testing. You will need a separate inspector to confirm the mold problem before and after remediation. This is actually a good thing from a conflict-of-interest standpoint.
- With 28 total Google reviews, the sample size is small. The 4.9 rating is strong but built on limited volume compared to larger restoration companies in the market.
- The service area lists six cities, all within a tight radius of Akron. If you are outside this cluster, confirm they will travel to your location before scheduling.