Provider profile
Paul Davis Restoration of Akron
Provider snapshot
What this listing says
Akron-area homeowners dealing with water damage or basement flooding who want a national franchise with 24/7 emergency response and insurance claims assistance built into the process.
Best for
- Homeowners in the Akron, Hudson, Aurora, and Cuyahoga Falls area who need emergency water damage cleanup with same-day response.
- Property owners facing mold after a water event who want one company to handle both the water mitigation and the mold remediation in sequence.
- Commercial property managers who need a restoration contractor that can work directly with insurance carriers through their claims assignment process.
- Homeowners who want a franchise-backed operation with standardized processes rather than a smaller independent company.
About this company
Paul Davis Restoration of Akron is a franchise location of the Paul Davis network, operating out of Chagrin Falls, Ohio and serving the greater Akron area. Owner Jeff Suszynski runs the operation, which handles water damage, fire and smoke damage, mold remediation, storm damage, sewage cleanup, and biohazard work for both residential and commercial properties. They also do remodeling and reconstruction after damage is repaired.
On the mold side, their website describes a process that includes inspection, containment using negative air pressure, moisture extraction with dehumidifiers and air movers, and treatment with antimicrobial products. They mention IICRC credentials for their technicians and pre/post air quality testing. One reviewer specifically noted they had containment-based carpet removal with pre and post air testing done for allergy concerns, which suggests the mold process is not just boilerplate website copy.
Paul Davis as a brand has been around since 1966 and has over 300 franchise locations across the US and Canada. This Akron franchise has a local community presence including a partnership with the Akron RubberDucks minor league baseball team. They claim a 30-minute response window for emergencies.
With a 4.6-star rating on 34 Google reviews and only one 1-star review in the last 18 months, the numbers are solid for a small review count. The volume is still low enough that a handful of bad experiences could shift the rating quickly.
Services
Service area
Based in Chagrin Falls, Ohio, serving the greater Akron metro area. Testimonials confirm work in Akron, Hudson, Aurora, Cuyahoga Falls, Kent, Macedonia, Twinsburg, Stow, Ravenna, Barberton, Streetsboro, Sagamore Hills, Tallmadge, Copley, Uniontown, Canton, and surrounding communities. Some testimonials also reference Houston, Texas, which may indicate a shared review profile or past service area overlap.
Review consensus
Russ appears in at least four positive reviews for restoration and cleanup work, consistently praised for tidiness and efficiency. Phil gets mentioned in three reviews for follow-through on drying and cleanup, with one reviewer calling him kind and helpful during a crisis. Matt W. (or Matt Wither) shows up in multiple reviews for communication and project management, with one reviewer praising his integrity and follow-through. Avery is named twice as a team leader who helped ease stressful situations. Rob Wallace drew praise for calming a homeowner during a sewage emergency. Reviewers consistently highlight punctuality, crew politeness, and fast emergency response times. Multiple reviewers noted the team arrived within hours and had equipment running the same day.
1 found across 34 total reviews at 4.6★. The single recent 1-star review from Joe Cooper (September 2025) contained no text at all. The reviewer has only one Google review and received zero likes. Owner Jeff Suszynski responded personally, asking Cooper to call and discuss the issue. Without any written complaint, there is nothing concrete to evaluate here.
The owner response on the sole negative review was personalized and signed by name (Jeff Suszynski, Owner), which stands out positively at a franchise operation. At a 100% response rate on negatives, the company is actively managing its reputation. The more telling pattern comes from the website testimonials, where multiple customers mention communication gaps during the restoration phase, suggesting the office-to-field coordination could be tighter even when the field crews themselves get high marks.
Russ (restoration/cleanup crew - positive, named in 4+ reviews). Phil (drying/cleanup - positive, named in 3 reviews). Matt W./Matt Wither (project management/GM - positive, named in 3+ reviews). Avery (team leader - positive, named in 2 reviews). Rob Wallace (crew lead, sewage - positive). Bob White (rep/project coordinator - positive). Libby (contents crew lead - positive). Dan (restoration crew - positive). Jason (restoration crew - positive). Don (drywall and paint - positive). Baylin (flooring - positive). Dennis (diagnostics/wall work - positive). Austin (mold cleanup crew - positive). Keith (mold cleanup crew - positive). Steve (water damage crew - positive). Jake (water damage crew - positive). Josh (water damage crew - positive). Jesse (restoration crew - positive). Ethan (restoration crew - positive). RJ (restoration crew - positive). Rodney (intake/coordination - positive). Nick Baroni/Nick (project coordination - positive). Cody (drying crew - positive). Ken (drying crew - positive). Marcus (crew lead - positive). Terry (crew - positive). Mike (crew - positive). Jorge (crew - positive).
The field crews at this Paul Davis franchise consistently get high marks for being punctual, polite, and good at their work. If you hire them, ask who your project manager will be and set expectations upfront for how often you will receive updates, since that is where the few complaints have come from. Request Matt W. or Avery for project oversight if possible.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you how bad your mold problem is also profits from fixing it. Consider getting an independent mold test before or after their work.
- This is a franchise, not a locally founded company. The Akron office is independently owned, but the processes, branding, and training come from the national Paul Davis organization. Quality can vary between franchise locations.
- With only 34 Google reviews, the sample size is small. The 4.6 rating is encouraging but could shift with just a few negative experiences.
- Their listed address is in Chagrin Falls, not Akron proper. Testimonials show they serve a wide swath of northeast Ohio, from Canton to Youngstown to Streetsboro. Confirm response times for your specific location.
- Several testimonials on their website mention communication gaps during the restoration process, with customers needing to chase updates. The review from Michelle B. specifically noted having to call frequently to find out when workers were coming.