Provider profile
Dry Patrol Akron
Provider snapshot
What this listing says
Akron homeowners dealing with water damage who want an owner-operated company where Greg Hibbard personally handles the job and works directly with your insurance.
Best for
- Akron-area homeowners with flooded basements or burst pipes who want the company owner personally on-site managing the drying process.
- Homeowners who need help navigating insurance claims, since Dry Patrol acts as your insurance liaison and works with any provider.
- Anyone needing emergency water extraction on evenings, weekends, or holidays -- reviewers confirm Greg responds outside normal hours.
About this company
Dry Patrol Akron is an owner-operated water damage restoration company on Hilbish Ave in Akron, run by Greg Hibbard. The website brands itself as "Local. Independent." and Greg appears to be the primary technician on most jobs. Multiple reviewers describe him arriving within an hour of their call, including evenings, weekends, and holidays.
The company holds IICRC certification and focuses on structural drying with moisture mapping at the stud, insulation, and sill plate level. They track moisture content, temperature, and humidity daily until the job is done. One notable detail: their mold remediation page states that Greg currently refers remediation work to a company he personally trusts, rather than handling it in-house. They do perform mold inspection and water damage prevention to stop mold from developing, but active remediation goes to a referral partner.
Services
Service area
Dry Patrol Akron is headquartered at 1276 Hilbish Ave in Akron, Ohio. They serve Northeast Ohio including the greater Akron area. The website lists zip codes across Akron and West Akron (44203, 44221, 44223, 44260, 44278, 44301-44314, 44319, 44320, 44333), though reviews cluster in Akron proper.
Review consensus
Greg Hibbard dominates the reviews. Customers consistently highlight three things: fast initial response (often within an hour, including holidays and weekends), clear daily communication during the drying process, and honest assessments that sometimes save customers money. David Wozencraft said Greg's recommendations saved over $1,000. Jake Myers called in Dry Patrol for a second opinion and Greg avoided major demolition that another company had quoted. Fred Zumpano, a builder, noted a 25-year working relationship. Multiple reviewers mention Greg helping with insurance adjusters, and Tim Del Vecchio specifically credited him as an "incredible resource" when dealing with an adjuster.
0 found across 102 total reviews at 5.0★. No 1-star reviews found. Dry Patrol holds a 5.0 rating across 102 reviews with zero negative reviews in the last 18 months. The single 4-star review, from Barbara Guevin in 2021, still praised Greg's work, timeliness, and communication.
A perfect 5.0 across 102 reviews is unusual for any service company. The pattern is consistent: Greg Hibbard personally handles nearly every job, responds fast, communicates daily, and helps with insurance. The business model -- one owner doing the work himself -- likely explains the rating. There is no gap between the person answering the phone and the person doing the job. The risk is whether this holds as volume grows or if Greg is unavailable.
Greg Hibbard (owner/technician -- overwhelmingly positive across dozens of reviews for responsiveness, communication, honesty, and knowledge).
If you have water damage in Akron, Dry Patrol is worth calling. Ask for Greg directly -- he is the business. Confirm current turnaround time since he appears to run most jobs solo, and ask whether mold remediation is still being referred out or handled in-house.
Keep in mind
- Dry Patrol lists both mold inspection and mold remediation as services, which creates a conflict of interest -- the same company finding mold and fixing it has a financial incentive to find problems. However, their website currently states they refer remediation work to a trusted partner rather than doing it themselves. Confirm the current arrangement before booking.
- This is a small, owner-operated business. Greg appears to handle most jobs personally, which means scheduling depends heavily on one person's availability. If you have a large or time-sensitive job, ask about crew size and whether Greg will be on-site throughout.
- The website claims service across a broad list of Akron-area zip codes, but reviews suggest most jobs are in and immediately around Akron. Confirm response time for locations farther from Hilbish Ave.