Provider profile
COIT Cleaning and Restoration of Akron
Provider snapshot
What this listing says
Akron and Canton homeowners who want a national franchise with 24/7 emergency response, insurance coordination, and a documented mold remediation process following IICRC S-520 standards.
Best for
- Akron or Canton homeowners dealing with mold who want a single company to handle remediation, drying, and post-cleanup restoration under one contract.
- Property owners who need insurance coordination — COIT works directly with carriers and follows industry-standard documentation practices.
- Buyers who also need carpet, duct, or upholstery cleaning alongside mold work, since COIT handles all of these in-house.
- Commercial property managers who need 24/7 emergency response for water damage that has led to mold growth.
- Homeowners who prefer a national brand with a written performance guarantee over a smaller local operator.
About this company
COIT Cleaning and Restoration operates out of 1141 Tower Dr in Akron, serving Akron and Canton. It is a franchise location of the national COIT brand, which positions itself as a cleaning and restoration company rather than a mold-only operation. Mold remediation is one division alongside carpet cleaning, air duct cleaning, upholstery, drapery, and water/fire damage restoration. They serve both residential and commercial properties.
Their mold remediation process follows a four-step sequence: identify and contain the affected area, create negative air pressure with HEPA filtration to the exterior, remove contaminated materials (with pack-out for personal belongings if needed), then control humidity using dehumidifiers and air movers until target moisture levels are reached. They finish with HEPA vacuuming all surfaces and sanitizing air ducts if necessary. The company states it follows IICRC S-520 standards and EPA guidelines.
COIT runs a 24/7 live call center for emergencies and works directly with insurance carriers. Their restoration technicians undergo drug testing, criminal background checks, and carry a minimum of two years of hands-on experience according to the company's website. The Akron location also handles the full range of COIT's cleaning services — carpets, air ducts, dryer vents, tile, natural stone, wood floors, drapery, and blinds.
A 4.9-star rating across 608 Google reviews is unusually high for a restoration company at this volume. Most of the review activity centers on carpet cleaning, air duct work, and upholstery rather than mold or water damage jobs specifically.
Services
Service area
COIT Cleaning and Restoration of Akron is headquartered at 1141 Tower Dr, Akron, OH 44305 and serves Akron and Canton, Ohio. The website notes that geographic restrictions may apply for restoration services, so confirm coverage for your specific location.
Review consensus
Santos is the most frequently named technician across reviews, praised repeatedly for carpet and upholstery cleaning — multiple reviewers describe him as going above and beyond, with one noting he was "relentless at trying to remove all of the pet hair." Keon Spencer draws strong praise for carpet work, with one reviewer singling him out as their top pick for carpet cleaning. Mike is named across several reviews for carpet cleaning, and Bill is mentioned multiple times for drapery hanging. Shawn is praised for being personable during duct cleaning and quoting. Reviewers consistently note that technicians arrive on time, explain options clearly, and treat the home with care.
1 found across 608 total reviews at 4.9★. One 1-star review from a Local Guide described paying $400 for a duct cleaning visit where the technician determined the ducts were already clean and only sprayed a scent. The owner responded the same day and said the issue was resolved. The remaining five negative reviews are all 3-star: one noted a hump left in a cleaned area rug after five days, one flagged a delay in receiving invoice copies and before/after photos (the owner explained the delay was due to the July 4th holiday), and one involved sun-damaged drapery sheers where COIT warned the customer about the cleaning risk. Two 3-star reviews had no text.
COIT responds to 100% of negative reviews, and the responses vary — some are personalized and address the specific issue (the duct cleaning complaint, the invoice delay explanation, the drapery risk disclosure), while others are more templated ("please reach out to us at..."). The owner response on the duct cleaning complaint indicates the issue was resolved through a follow-up call. The gap between the cleaning-heavy review base and the restoration/mold side of the business is worth noting: buyers hiring COIT for mold work are relying on the brand's track record in cleaning, not on visible mold-specific feedback.
Santos (carpet/upholstery technician — consistently praised, most-mentioned by name), Keon Spencer (carpet cleaning specialist — highly praised), Mike (carpet technician — praised across multiple reviews), Bill (drapery installer — praised for hanging work), Shawn (duct cleaning/sales — praised for being personable and detailed), Mason (carpet/furniture technician — praised), William (air duct/dryer vent technician — praised), Yusuf (carpet technician — praised), Jeremy (air duct technician — praised for diligent work), Taylor (upholstery technician — praised), Allen (vent cleaning technician — praised for showing before/after shots), Robert (mentioned in owner response as vent vacuum technician — neutral context)
COIT's Akron location has an exceptionally strong review track record for cleaning services, and the named technicians — Santos, Keon, and Mike especially — get genuinely specific praise. For mold work, you are hiring the restoration arm of a cleaning franchise, so ask pointed questions about who will do the mold job, what their mold-specific experience is, and whether you can get an independent test before they scope the remediation.
Keep in mind
- COIT does both mold testing and remediation. This creates a conflict of interest — the same company that identifies the problem profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Most of COIT's 608 reviews are for cleaning services (carpets, ducts, upholstery), not mold remediation. The 4.9-star rating reflects the cleaning operation more than the restoration side.
- As a franchise operation, the Akron location's staffing and quality may differ from other COIT branches. Ask who specifically will handle your mold job.
- One reviewer was charged $400 for duct work that consisted of spraying scent because the ducts were already clean. The owner responded and said the issue was resolved, but clarify the scope of work and costs before technicians arrive.
- The website notes geographic restrictions may apply for restoration services. Confirm your address is within their mold remediation service area before scheduling.