Provider profile
Steamatic of Fargo
Provider snapshot
What this listing says
Fargo-area homeowners dealing with water damage that has led to mold, who want a single restoration company with 24/7 response and nearly 30 years in the Red River Valley.
Best for
- Homeowners in Fargo, West Fargo, or Moorhead who need mold remediation tied to recent water damage and want one company to handle both.
- Property owners who need 24/7 emergency response for water events that could lead to mold if not dried quickly.
- Commercial property managers, including medical facilities, who need infection control and decontamination services.
- Homebuyers who discovered mold during a home inspection and need remediation before closing.
- Repeat customers who also need duct cleaning, carpet cleaning, or other maintenance services from the same company.
About this company
Steamatic of Fargo is the Fargo office of Steamatic of the Red River Valley, a Steamatic franchise that has operated in eastern North Dakota and western Minnesota since 1995. Mold remediation is one piece of a much larger restoration and cleaning operation that also covers water damage, fire and smoke damage, duct cleaning, carpet cleaning, and crime scene cleanup. They answer calls live around the clock and run two offices: Fargo and Grand Forks.
For mold work, they seal off affected areas with plastic sheeting, run HEPA vacuums and air scrubbers to capture airborne particles, remove porous materials like drywall and insulation that cannot be saved, and apply antimicrobial treatment afterward. They also handle the water damage that typically causes mold in the first place, which means they can address both the source and the result in one engagement.
The company has been around since 1995 and holds memberships with the Restoration Industry Association, the Indoor Air Quality Association, and NADCA. They won the Steamatic franchise of the year award in 2017 and teach continuing education courses for insurance agents in North Dakota and Minnesota on topics including mold remediation.
4.9 stars across 431 Google reviews is unusually strong, especially with zero negative reviews in the last 18 months. Reviewers consistently name specific technicians and praise fast response times. For a franchise operation, this level of sustained satisfaction suggests a well-run local operation rather than a faceless corporate outpost.
Services
Service area
Headquartered in Fargo, ND with a second office in Grand Forks, ND. They cover the Red River Valley across North Dakota and Minnesota, listing specific cities including Fargo, West Fargo, Moorhead, Grand Forks, Casselton, Hillsboro, Grafton, Detroit Lakes, Crookston, and Thief River Falls. The claimed range extends from Canada to South Dakota, which is broad for a two-office operation.
Review consensus
Named technicians dominate the praise. Andi draws repeated mentions for mold and water damage work, described as honest, responsive, and quick to follow up. Gwen handles project management and gets called out for attention to detail and communication. Kyle C. and Denver appear multiple times for duct and dryer vent cleaning, praised for showing before-and-after photos and explaining the process. Brett, Aiden, and Tim earn mentions for carpet cleaning. Crysta in the office is singled out for smooth scheduling. Across the board, reviewers highlight three things: showing up on time, explaining what they are doing, and cleaning up after themselves.
0 found across 431 total reviews at 4.9★. No negative reviews appeared in the last 18 months. Across 431 total reviews at 4.9 stars, there are zero 1-star reviews in the recent window.
The review volume and consistency suggest a company that has built a strong feedback culture. Multiple reviewers mention that technicians took before-and-after photos unprompted, which is an operational habit that both builds trust and generates positive reviews. The only pricing concern came from a single 4-star review. The absence of any recent negatives across 431 reviews is rare and worth noting, though it also means there is less data on how the company handles problems.
Andi (estimator/project manager — praised repeatedly for honesty, responsiveness, and mold/water damage work). Gwen (project manager — praised for attention to detail and follow-through). Kyle C. (technician — praised for duct cleaning, friendliness, and showing photos). Denver (technician — praised for dryer vent and duct cleaning, explaining process). Brett (technician — praised for carpet cleaning, punctuality). Aiden (technician — praised for carpet cleaning, kindness). Tim (technician — praised for carpet and soot cleaning, going above and beyond). Braeden/Braden/Braydon (technician — praised for duct cleaning, attention to detail). Crysta (receptionist — praised for smooth scheduling and friendliness). Jessica (office — praised for making the process easy). Deidra (project manager — praised for keeping remote client updated with photos). Micah (technician — praised for fast water damage response). Brady (technician — praised for water damage response). Chase (technician — praised for water damage, keeping client informed). Tristen/Tristan (technician — praised for water damage and carpet cleaning). Joe (technician — praised for biohazard vehicle cleaning). Aaron, Zack, Tony (team — praised for water damage restoration). Tyler, Greg, Cody (team — praised for patience and communication). Landen/Landon (technician — praised for helpfulness). Brenna (technician — praised for cleaning, no mess). Kristain (technician — praised for cleaning). Zach S. (technician — praised for water damage, going above and beyond).
This is one of the strongest review profiles you will find for a restoration company in the Fargo area. With 431 reviews, a 4.9-star rating, and zero recent negatives, the track record speaks clearly. Ask for Andi if you have a mold or water damage project, and confirm the full scope and pricing in writing before work begins.
Keep in mind
- Steamatic does not do mold testing or inspection. You will need a separate company to test before and after remediation. This is actually a good thing: the company doing the cleanup should not be the one deciding whether cleanup is needed.
- This is a franchise operation. While local reviews are strong, franchise quality can vary, and corporate policies may limit flexibility on pricing or process.
- One reviewer noted the intake process felt roundabout: calling the office, waiting for ops to call, then waiting for an estimator. Expect a multi-step scheduling process rather than one-call booking.
- One 4-star reviewer (Katarina Kraljic, a Local Guide with 56 reviews) described pricing as feeling high for a small space and short job. Get a detailed written quote before work begins.
- Their service area spans the entire Red River Valley from Canada to South Dakota. Confirm response times for locations far from the Fargo or Grand Forks offices.