Provider profile
SERVPRO of Winston Salem North
Provider snapshot
What this listing says
Winston-Salem homeowners dealing with mold after water damage who want a single company to handle extraction, remediation, and reconstruction under one roof.
Best for
- Winston-Salem area homeowners who discover mold after a water leak, burst pipe, or flooding event and want one company from extraction through rebuild.
- Commercial property owners in Forsyth County who need a restoration company that handles both demo and reconstruction on insurance-driven jobs.
- Homeowners who want same-day emergency response — multiple reviewers confirm arrival within hours of the initial call.
- Buyers who value a single point of contact throughout the project — Isaac Cannon is named repeatedly as a consistent team lead who communicates at every step.
About this company
SERVPRO of Winston Salem North is a franchise restoration company based on Fairchild Road in Winston-Salem, NC. Mold is one piece of a broader restoration operation that also covers water damage, fire damage, storm damage, sewage cleanup, and reconstruction. Their mold work typically starts downstream of a water event they already responded to.
The mold remediation process on their website describes containment, air filtration using air scrubbers and HEPA vacuums, antifungal and antimicrobial treatments, removal of infested porous materials like drywall and carpet, and full reconstruction afterward. They handle residential and commercial properties. The ability to take a job from emergency water extraction through mold remediation and into reconstruction without switching contractors is the main differentiator here.
The franchise serves Winston-Salem and nearby communities including Pfafftown, Rural Hall, Tobaccoville, Bethania, and Downtown Winston-Salem. Website testimonials specifically about mold work mention staff members Bill, Vince, and TJ Littleton.
4.9 stars across 183 Google reviews is unusually strong for a restoration company. Most of the review volume comes from water damage and general restoration work rather than mold-specific jobs, but the operational patterns — fast response, clear communication, same-day arrival — carry across service lines.
Services
Service area
Headquartered on Fairchild Road in Winston-Salem, NC. The website lists Winston-Salem, Pfafftown, Rural Hall, Tobaccoville, Bethania, and Downtown Winston-Salem as service communities. All are within Forsyth County and a short drive from the office.
Review consensus
Isaac Cannon is the standout. He appears by name in over 20 reviews, consistently praised for clear communication, knowledge, and reassuring demeanor during stressful situations. Reviewers describe him explaining every step, responding within the hour, and making single women and elderly homeowners feel safe. Bruce and Dave are frequently mentioned as reliable field team members. Rocco drew praise for being a strong project lead. Nate Russo and Charles earned specific praise for clear communication on reconstruction timelines. Miranda, Branden, Bailey, and Julian worked well as a team unit. Same-day response is a recurring theme — multiple reviewers confirm SERVPRO arrived the same day they called, including one late-afternoon call that led to same-day service past dark. Several reviewers note the company worked directly with their insurance company, reducing the administrative burden.
2 found across 183 total reviews at 4.9★. Shannon Gilmore described a commercial project where the job sat idle for two and a half weeks with no communication. Doors did not close properly after completion, and the mess left behind fell short of what she expected. The owner responded that Gilmore was not the direct client and that the actual contracting party reported no issues — but Gilmore updated her review to confirm she had spoken with the owner (Ashley) twice and stood by the complaint. Cindy White initially left a five-star review praising J.B. during the demo phase, then changed it to one star after reconstruction. The general contractor Kyle told the family no work could begin until insurance paid to remove temporary flooring that SERVPRO's own crew had installed. Once work started, hardwood floor transitions created a hump at the bathroom door that interfered with her mother's walker. White said her concerns during installation were ignored.
Both complaints target reconstruction, not the emergency response or remediation phases. The pattern suggests a possible gap between the demo/mitigation crew (consistently praised) and the reconstruction side of the operation. This is common in restoration companies where the emergency team and the rebuild team operate as separate units with different supervision. The owner responded to both negative reviews — the response to Gilmore's engaged with specifics (disputing her client status), while the response to White's was a generic thank-you written before the review was updated to one star, suggesting the company did not follow up after the review changed.
Isaac Cannon (team lead — overwhelmingly positive, named in 20+ reviews). Bruce (field crew — positive, multiple reviews). Dave (field crew — positive, multiple reviews). J.B. (demo technician — positive during demo phase, mentioned in review that later turned negative over reconstruction). Rocco (project lead — positive). Nate Russo (reconstruction — positive). Charles (reconstruction — positive). Miranda (team coordination — positive). Branden/Brandon (field crew — positive). Bailey (field crew — positive). Julian (field crew — positive). Ryan (field crew — positive). Darrell (assessment — positive for honesty about findings). Devin (field crew — positive). Alyssa (office staff — positive). Vince (field crew — positive, mentioned in mold testimonial). Bill (field crew — positive, mentioned in mold testimonial). Kyle (general contractor — negative, mentioned in reconstruction complaint).
For emergency water extraction and the mold remediation that follows, this team delivers. Ask for Isaac Cannon if he is available — the volume of praise for him is rare. Watch the reconstruction phase closely: request a walkthrough before final sign-off, especially for flooring transitions and door alignment. Get any timeline commitments in writing.
Keep in mind
- Both recent one-star reviews involve reconstruction quality, not the demo or remediation phase. One reviewer described doors that did not close properly and a two-and-a-half-week gap with no one on site. Another described flooring transitions that created tripping hazards for a walker-dependent family member. If your job includes rebuild work, inspect the finish quality closely before signing off.
- This is a franchise operation. Staffing and management can shift over time. One reviewer noted the company was not the same as it had been seven years earlier.
- Most Google reviews describe water damage work, not mold remediation specifically. Ask for references from recent mold-specific projects.
- They do not perform mold testing. You will need a separate company to test before and after remediation, which is actually the right setup — the company doing the work should not be the one deciding whether work is needed.