Provider profile
Rainbow Restoration of Winston-Salem
Provider snapshot
What this listing says
Winston-Salem and Triad-area homeowners dealing with water damage or mold who want a father-son-owned franchise with 24/7 emergency response and in-house reconstruction.
Best for
- Winston-Salem and Greensboro-area homeowners who need emergency water extraction and drying, especially after storms or plumbing failures.
- Property managers and landlords in the Triad who want a single company to handle mitigation through reconstruction without coordinating multiple contractors.
- Commercial property owners who need mold remediation with 24/7 availability and insurance coordination.
- Homeowners dealing with fire or smoke damage who want content processing and odor removal handled by the same team doing the structural restoration.
About this company
Rainbow Restoration of Winston-Salem is a Neighborly franchise based on Dillon Farm Road, run by Kyle Smith and Billy Smith, a father-son team. They handle water damage, fire restoration, mold removal, and full reconstruction across the Triad region of North Carolina. They do both mold testing and mold remediation, which means the same company diagnosing your problem also profits from fixing it.
What stands out is the breadth of services under one roof. They handle the initial emergency response, drying and mitigation, mold work, and then the reconstruction afterward. Their water damage crews hold IICRC certification. The mold remediation process follows industrial hygienist protocols and uses HEPA filtration, per their website. They also offer carpet cleaning, air duct cleaning, content processing, and odor removal.
Kyle and Billy Smith own this franchise locally, and the company is active in the Piedmont Triad Apartment Association, Lewisville-Clemmons Chamber of Commerce, and Northern Davidson County Chamber of Commerce. They list over 50 cities in their service area across the Triad.
At 4.8 stars across 69 Google reviews, this is a strong rating. The volume is modest but the consistency is notable: only 1 review at 3 stars or below in the last 18 months.
Services
Service area
Based in Winston-Salem, North Carolina at 3420 Dillon Farm Road. Lists 50+ cities across the Triad region, including Greensboro, High Point, Burlington, Kernersville, Lexington, Thomasville, and Mebane, extending to Chapel Hill, Siler City, and Yanceyville. That radius stretches roughly 60 miles in some directions from their base, so confirm response times for outlying locations.
Review consensus
Tyler is the most frequently named technician, appearing in roughly 20 reviews for fast emergency response, courtesy, and willingness to go above expectations. Sam Kennedy draws repeated praise as a project manager who keeps homeowners updated and stays flexible with scheduling. Betty Vanhoy is named by insurance agents and clients as a reliable point of contact who drives the process from initial call through completion. Reviewers consistently highlight fast response times, including during snowstorms, and clear communication throughout projects. Multiple reviewers note the team arrived quickly after emergency calls and got drying equipment running the same day.
1 found across 69 total reviews at 4.8★. One detailed complaint from March 2026 describes a kitchen flood restoration that went poorly from start to finish. The reviewer says Tyler asked for a Google review by name before starting work. Drying fans ran for an extended period, allegedly because Rainbow submitted its invoice to insurance without including its profit margin, creating a billing delay. When asbestos was found, no one contacted the homeowner to explain next steps. The family relocated for a week based on Rainbow's timeline, only to return and find the asbestos remediation was not fully complete. The final invoice was a single line reading "restoration" with no itemization. The reviewer also says Tyler told his supervisor the homeowner was "mean" on the phone, which the reviewer disputes. The owner responded within a day with a general apology and an invitation to call the office, but did not address the asbestos communication gap or the invoice complaint specifically.
This franchise shows a clear split between its emergency mitigation work and longer restoration projects. The vast majority of positive reviews describe fast emergency response for water damage, where the team shows up quickly and gets equipment running. The single negative review involves a multi-phase project with insurance coordination, asbestos complications, and reconstruction, where communication broke down over weeks. The owner response was prompt but formulaic, acknowledging the feedback without engaging with specifics about the invoice or asbestos handling.
Tyler (technician/mitigation lead — overwhelmingly positive across ~20 reviews for fast response and courtesy; named in the single 1-star review for asking for a review upfront, extended drying times, and alleged mischaracterization of phone call). Sam Kennedy (project manager — positive across ~10 reviews for scheduling flexibility, clear updates, and fair pricing). Betty Vanhoy (business development/client liaison — positive across ~6 reviews, praised by insurance agents for reliability). Andrew (technician — positive, mentioned in mold and water damage jobs). Matt/Matt Y (technician — positive for responsiveness and mold identification). Corwin (technician — positive for helpfulness). Luis (technician — positive). Chad (project manager — positive for communication and quality). Jeff/Jeffrey (estimator/project coordinator — positive for fast routing and estimates). Phil (estimator — positive for free onsite estimates and fast documentation). Sergio (technician — positive). Bryan/Brian (technician — positive). Ray/Rey (technician — positive). Lennon (technician — positive). Daved (project manager — positive for subcontractor coordination). Roman (technician — positive for floor work). Corbin (technician — positive). Alfonso (technician — positive for quick follow-up). Marilyn (technician — positive).
Ask for Sam Kennedy or Betty Vanhoy as your project point of contact, especially for multi-phase jobs involving insurance. The emergency mitigation team led by Tyler has a strong track record for fast response. For longer restoration projects, request a detailed scope of work and itemized invoicing upfront, and confirm the communication plan for any complications like hazardous materials.
Keep in mind
- They do both mold testing and mold remediation. The company that tells you that you have a mold problem is the same company that gets paid to fix it. Ask for a copy of any third-party testing results and consider getting an independent assessment before committing to remediation.
- One detailed 1-star review describes a kitchen flood project with extended drying times, poor communication about asbestos findings, and a final invoice that listed only "restoration" with no itemization. The owner responded with a general apology but did not address the specific complaints about the invoice or asbestos communication.
- Their service area lists 50+ cities across the Triad, from Chapel Hill to Lexington to Yanceyville. Confirm response times for locations far from their Winston-Salem base.
- As a franchise, the local experience depends on this particular location's team. The national brand website provides general information that may not reflect exactly what this franchise offers.