Provider profile
RestorePro Reconstruction - Wilmington NC
Provider snapshot
What this listing says
Wilmington-area homeowners dealing with mold after water damage who want a single restoration company to handle extraction, drying, remediation, and reconstruction under one roof.
Best for
- Wilmington homeowners who need mold remediation tied to an active or recent water damage event
- Property owners who want water extraction, drying, mold removal, and reconstruction handled by one company without coordinating multiple contractors
- Commercial property managers in the Wilmington and coastal NC area who need a restoration company that can scale up through the FLEET Response network
- Homeowners navigating insurance claims who want the restoration company to document and coordinate directly with their adjuster
- Condo or townhome owners dealing with water intrusion from neighboring units who need fast emergency response
About this company
RestorePro Reconstruction operates out of Wilmington as one of seven offices across North Carolina, South Carolina, and Tennessee. They sit within the FLEET Response network, a multi-company restoration group, which gives them access to additional crews during large-scale disasters. Their primary identity is water damage restoration, but mold remediation and reconstruction are core services at this location.
For mold work, they partner with third-party industrial hygienists for testing and follow those independent remediation plans rather than writing their own scope. They handle black mold, structural mold, and HVAC mold remediation. Their IICRC-certified technicians also do the full water-to-mold pipeline: extraction, structural drying, dehumidification, then mold cleanup if growth develops.
The Wilmington office has been part of the RestorePro network since the company started in 1986. They also handle fire damage, storm damage, biohazard cleanup, sewage removal, asbestos removal, and full reconstruction. The office at 311 Judges Rd serves Wilmington, Leland, Carolina Beach, and Wrightsville Beach.
With a 4.8-star Google rating across 35 reviews, this is a strong score for a smaller review count. Most praise centers on specific staff members rather than the company generically, which is a good sign for a multi-office operation.
Services
Service area
Headquartered at 311 Judges Rd, Wilmington, NC. The Wilmington office lists service areas including Leland, Carolina Beach, and Wrightsville Beach. RestorePro Reconstruction operates six additional offices in Charlotte, Durham, Fayetteville, Greensboro (NC), Greenville (SC), and Knoxville (TN), claiming coverage across three states — but the Wilmington office is the relevant location for coastal southeastern NC.
Review consensus
Tammy Johnson draws the most mentions — at least six reviewers name her for fast response, insurance claim coordination, and clear communication. She manages initial client contact and keeps projects moving. Jahir gets named in three reviews for after-hours water damage response and thorough walkthroughs. Austin is praised across multiple reviews for hands-on demolition, evaluation, and apartment complex work. Jeff Gordon earned praise as a project manager who exceeded expectations during a vacation flood. Tony Carello handled mold and HVAC cleaning jobs and gets strong marks for finding hidden problems other companies missed. Mark oversaw restoration on at least two projects and gets credit for availability and follow-through.
1 found across 35 total reviews at 4.8★. The one 1-star review (March 2026) details a reconstruction project where the timeline exceeded the original estimate by over a week, the invoice included charges for cabinet replacement when only repairs were done, drywall labor was billed without drywall work being completed, and the faucet was left loose with hot and cold lines crossed. The reviewer also flagged mismatched carpet pad and visible tack strips. The owner responded 20 days later with a general apology and invitation to discuss further but did not address any specific claim. Separately, a 3-star review (October 2025) described a mold remediation job where the work quality was good but one crew member yelled and cursed throughout the visit, directed at his son and helper. That reviewer said the pricing felt high for the service received.
The two negative reviews target different issues — billing and craftsmanship on reconstruction vs. crew behavior on mold work — so there is no single pattern. Owner responses to both negatives follow a similar template: apologize, express concern, invite the reviewer to call. Neither response addresses the specific claims raised. With only 2 negatives in 18 months, the sample is too small to identify structural problems, but the billing complaint is detailed enough to warrant attention.
Tammy Johnson (client coordinator — consistently praised for responsiveness and insurance support), Jahir (technician — praised for after-hours response and thorough process explanations), Austin (technician/evaluator — praised for quick assessments and hands-on work across residential and commercial jobs), Jeff Gordon (project manager — praised for exceeding expectations), Tony Carello (project manager/estimator — praised for finding hidden issues and quality restoration), Mark (project manager — praised for oversight and communication), Mario (technician — praised alongside Jahir for courtesy and process walkthroughs), Julie Johnson (coordinator — praised for insurance claim handling and quick starts), Hugo (technician — praised alongside Jonathan for quality work), Jonathan Mondragon (technician — praised for after-hours emergency response), Alam Zagada (technician — praised for emergency response), Rayford (technician — praised for restoration work), Anthony (technician — praised for hard work during sewage cleanup), Alex (technician — praised for hard work during sewage and water damage), Andy (team lead — praised for keeping homeowner informed), Josh (technician — praised for making home look like nothing happened), Travis (technician — praised alongside Josh for stress-free restoration)
Ask for Tammy Johnson when you first call — she coordinates most Wilmington projects and reviewers consistently praise her responsiveness. For mold work specifically, request the third-party hygienist's report before remediation begins and get line-item pricing upfront. If your project includes reconstruction, review the invoice against the actual scope of work before signing off.
Keep in mind
- They do both mold testing (facilitated through third-party hygienists) and mold remediation. The website states they partner with independent industrial hygienists for testing, but the same company profits from the remediation work that follows. Ask for the hygienist's report directly and consider getting a second opinion on the scope.
- The Wilmington office is one of seven locations spanning three states. Your project manager and field crew will be local, but company policies and billing flow through a larger corporate structure. One reviewer reported invoice discrepancies where charges did not match the work performed.
- Their service area claim is extremely broad — spanning from Wilmington to Raleigh to Charlotte to Knoxville, TN. For the Wilmington office specifically, expect reliable coverage in the immediate coastal area (Leland, Carolina Beach, Wrightsville Beach) but confirm response times for inland locations.
- One recent mold remediation customer noted a crew member was yelling and cursing on-site during the job. The reviewer rated the work quality itself as good but said the on-site behavior was unacceptable.
- Reconstruction quality drew a detailed 1-star complaint citing mismatched carpet pad, crossed water lines, and billing for work not performed. This was a reconstruction job, not mold remediation, but it came from the same Wilmington operation.