Provider profile
Puroclean Restoration Professionals
Provider snapshot
What this listing says
Wilmington-area homeowners dealing with mold after water damage who want a PuroClean franchise with dual IICRC and CMR mold remediation credentials and a Coast Guard veteran owner who shows up on weekends.
Best for
- Wilmington, Hampstead, Leland, and Southport homeowners who need mold remediation from a company with dual IICRC and CMR mold credentials.
- Property owners who want a single company to handle inspection, remediation, and reconstruction without coordinating multiple contractors.
- Buyers purchasing a home with known mold issues who want the reassurance of a written transferable guarantee on the remediation work.
- Commercial property managers and HOAs in New Hanover or Brunswick counties who need a restoration company with insurance claim documentation experience.
- Spanish-speaking homeowners in the Wilmington area who need to discuss mold or water damage in their first language.
About this company
PuroClean Restoration Professionals operates out of Wilmington, NC, and stands out among local PuroClean franchises for holding dual mold remediation credentials from both the IICRC and the CMR. The website claims they are one of two PuroClean franchises in North Carolina with that double designation.
Gerard Wynne took ownership in July 2020, buying the franchise from his uncle Robert Romero, who stays on as a consultant and Master Restoration Expert. Gerard served 11 years in the US Coast Guard, eight of them in maritime law enforcement. He started as a part-time restoration technician before purchasing the business. The company uses thermal imaging, moisture meters, HEPA air filtration, negative air pressure containment, and EPA-registered disinfectants. They offer a one-year written guarantee on all work that transfers to new property owners.
The team handles mold inspection through remediation, water damage mitigation, fire and smoke restoration, biohazard cleanup, and reconstruction under one roof. They work with insurance providers and claim a 60-minute average response time with 24/7 availability. Spanish-language support is available on their website and through their team.
A 5.0-star Google rating across 124 reviews is rare for any restoration company. Zero reviewers have left a 1-, 2-, or 3-star review in the last 18 months, which is an unusually clean record for a company doing this volume of work.
Services
Service area
Headquartered at 114 S Kerr Ave, Wilmington, NC. Serves New Hanover, Brunswick, Pender, Columbus, Bladen, and Duplin counties, plus the Jacksonville portion of Onslow County. Also claims coverage into Horry County, South Carolina, including Myrtle Beach. Specific communities listed include Hampstead, Leland, Southport, Oak Island, Burgaw, Wallace, Castle Hayne, Rocky Point, Topsail, and Wrightsville Beach.
Review consensus
Gerard draws the most praise, named repeatedly for hands-on involvement, weekend site visits, and direct communication with homeowners and insurance companies. Angela is the second most-mentioned name, recognized for fast response, clear explanations of job scope, and managing the initial chaos after water or mold discovery. Reviewers describe the team returning the next day to address remaining concerns (Molly Jones), coming in under original estimated costs (Kitchen Creations), and calling back within minutes on a Sunday evening (Roslyn Jo). Multiple repeat customers confirm consistent service across different projects (Becky Vonsiatsky, Hannah Babatunde).
0 found across 124 total reviews at 5.0★. No 1-star, 2-star, or 3-star reviews were recorded in the last 18 months across 124 total reviews at 5.0 stars. There are no recent complaints to analyze.
The owner-operated franchise model drives the review pattern here. Gerard personally oversees jobs and shows up on weekends, which creates the kind of direct accountability that larger or multi-crew operations struggle to replicate. The risk is scalability: if volume increases, the personal touch that earns these reviews could thin out. Several reviews reference the same small team by name (Angela, Don, D'Angelo, Micah), confirming this is a tight crew rather than a rotating roster.
Gerard Wynne (owner, project manager — positive across many reviews for communication, weekend availability, insurance handling). Angela/Angie (field lead, estimates — positive for fast response, clear explanations, hands-on work). Don (technician — positive, named in team praise). D'Angelo (technician — positive, named in team praise). Micah (technician — positive, named in team praise). Jackie (office, customer service — positive for phone manner and scheduling). Courtney (technician — positive for mold remediation work). Robert Romero/Rob (former owner, consultant — positive for knowledge and DIY advice).
Ask for Gerard directly and confirm he will oversee your project. With a small team and a perfect review record, the main risk is scheduling during busy storm seasons when demand spikes. Get your mold inspection from an independent third party before hiring them for remediation to remove the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation. When the same company identifies a problem and sells you the fix, you lose the independent check on whether the work was necessary. Consider getting a separate mold inspection before committing to their remediation scope.
- Their claimed service area spans seven North Carolina counties plus Myrtle Beach, South Carolina. That is a wide territory for a single-location franchise. If you are on the outer edges (Jacksonville, Myrtle Beach, Burgaw), confirm response times before assuming the 60-minute average applies to you.
- This is a PuroClean franchise, not an independent company. Pricing follows PuroClean's national system, which means less room for negotiation but more consistency in how jobs are scoped.
- With a perfect 5.0-star rating and zero recent negatives, there is no independent complaint data to assess weak spots. A spotless record can mean great work, but it also means you have less information to set expectations for what could go wrong.