Provider profile
Sasser Restoration
Provider snapshot
What this listing says
Commercial property managers in the Triad and across the Southeast who need a national-scale restoration company with three regional headquarters and 24/7 emergency dispatch.
Best for
- Triad-area commercial facilities that need mold remediation as part of a larger water or environmental damage response.
- Multi-site retail, healthcare, or education operators who want one vendor across several states instead of managing local subcontractors.
- Property managers dealing with a catastrophe-scale loss who need a company that can mobilize nationally within hours.
- Facilities teams that also need asbestos abatement, HVAC cleaning, or reconstruction bundled with the remediation scope.
About this company
Sasser Restoration operates out of Whitsett, North Carolina, and focuses exclusively on commercial disaster restoration. They run three regional headquarters — Eastern (NC), Western (California), and Central (Texas) — giving them national reach for large-loss events.
What stands out is the scope of their service menu. Beyond mold remediation and water damage, they handle fire and smoke damage, catastrophe response, asbestos abatement, lead paint removal, HVAC and duct cleaning, cleanroom and data center cleaning, and commercial reconstruction. They also rent restoration equipment directly. This is a company built around being a single vendor for facility managers who do not want to coordinate multiple contractors after a disaster.
Sasser positions itself as an alternative to large national contractors. Their website repeatedly targets commercial clients frustrated with slow response times and poor communication from previous vendors. They serve distribution, retail, healthcare, education, multifamily, government, hospitality, and industrial facilities.
At 4.6 stars across 53 Google reviews, the rating is solid but not exceptional. The review volume is modest for a company claiming national reach, which likely reflects their commercial focus — facility managers are less likely to leave Google reviews than homeowners.
Services
Service area
Headquartered in Whitsett, North Carolina, with additional offices in California and Texas. Sasser claims national commercial response capability across the United States. The three-headquarters model suggests strongest coverage in the Southeast, West Coast, and Central regions, but ask which office would handle your specific location.
Review consensus
Reviewers consistently highlight fast response times and project management. Scott earned specific praise as a project manager who kept an office remodeling project on a tight timeline. Kevin drew repeat mentions — Summer Kimbro credited his team for arriving within 20 minutes after a pipe burst at her salon, and Tony Johnson described Kevin driving to Wake Forest to pick up a rental generator during a power outage. Joe handled a flooded basement assessment for Linda Fisher and had a crew on-site by the next morning. Tyler, Heynar, and Russell were named together for prompt, reliable work on a flood restoration. Walter Pharr called the team unmatched in the Southeast. Laura Ziesel described a whole-home mold remediation project and noted the team took care of her belongings during the work.
1 found across 53 total reviews at 4.6★. Brian Lee (April 2026) described a multi-stage communication failure. The demolition work itself was done well, but the office dropped the ball on everything that followed. Sasser sent him another customer's banking information. Promised flooring samples never arrived. He spent over a week trying to get a start date for repair work, then discovered his contact had left for a month-long absence with no handoff. He fired Sasser for the repair portion. He then tried repeatedly to get an invoice for the completed demo work, never received one, and months later got a voicemail threatening collections. Matt Lampert, Vice President, responded asking Brian to reach out directly — but did not address the specific complaints about the data breach or the billing process.
The single negative review paints a picture of a disconnect between field crews and office staff. The reviewer praised the on-site demo work but described the administrative side — billing, scheduling, communication — as consistently broken. This aligns with a common pattern in commercial restoration companies: strong field operations managed by project managers, but back-office processes that struggle to keep up, especially on smaller or mixed-scope jobs. The owner response was prompt but generic — a contact email and a name, with no engagement on the specifics of the complaint.
Scott (project manager — positive). Kevin (field lead — positive, mentioned by two reviewers). Joe (assessor/crew lead — positive). Tyler (crew member — positive). Heynar (crew member — positive). Russell (crew member — positive). Matt Lampert (Vice President — owner response to negative review).
Ask for a dedicated project manager by name — Scott and Kevin both have track records in the reviews. Get the billing and payment process in writing before work starts, including who your day-to-day contact will be and what happens if that person is unavailable. The field work gets consistent praise, but the one detailed complaint suggests the office side needs active management from your end.
Keep in mind
- One recent reviewer reported that Sasser sent him another customer's banking information during the payment process — a data handling error worth asking about before sharing financial details.
- The same reviewer described weeks of unanswered follow-ups, a staff member going out of office for a month with no handoff, and a collections threat for an invoice he says was never sent. The VP responded but only offered to discuss further.
- Sasser markets itself as a commercial restoration company. Their website and industry pages target facilities personnel, not homeowners. If you need residential mold work, confirm they will take the job and that their crew sizes and pricing fit a single-home scope.
- National coverage claims are broad — three headquarters in NC, California, and Texas. Ask which crews would actually respond to your location and how travel costs are handled.
- 53 Google reviews is low volume for a company operating in three states. Most of their commercial clients may not leave public reviews, but you have less crowd-sourced data to work with than you would for a local-only firm.