Provider profile
Big Blue Restoration
Provider snapshot
What this listing says
Triangle-area homeowners dealing with water damage that has turned into a mold problem, where Big Blue handles everything from extraction through rebuild under one roof with 24/7 response.
Best for
- Homeowners in the Wendell, Knightdale, Garner, or eastern Raleigh area who need mold remediation tied to water damage and want one company to handle extraction, remediation, and rebuild.
- Insurance-claim situations where you want a company that bills your carrier directly and has a track record of managing the claims process alongside the physical work.
- Crawl space mold issues in the Triangle, where Zack's name comes up repeatedly for inspections and remediation in that specific area.
- Homeowners who need Spanish-speaking crew members on site.
About this company
Big Blue Restoration is a family-owned restoration company headquartered in Wendell, North Carolina, serving the greater Raleigh and Research Triangle area. Their primary identity is water damage restoration, but they run a full-service operation covering mold removal, fire and smoke restoration, storm damage, sewage backup, emergency plumbing, and ground-up rebuilds. They also operate as the local 1-800-BoardUp franchise for the Triangle.
Their mold removal process, as described on their website, follows a six-step sequence: response, inspection, containment using negative air chambers, HEPA filtration with air scrubbers, antifungal and antimicrobial treatment, and content cleaning with fogging for odor removal. They handle the full cycle from mold discovery through rebuild of affected materials like drywall and carpet. The insurance billing is direct, which multiple reviewers confirm. They claim 45-minute response times and 24/7 live phone coverage.
Mike Anderson appears to be the owner or principal and is named in reviews dating back to 2021. The operation has a visible Spanish-speaking crew member, Andrés, mentioned in a Spanish-language review. The team runs deep enough to assign dedicated project managers: Quint handles rebuilds and fire restoration, Zack handles inspections and crawl space work, and Carrie Curtis coordinates on the office side.
87 Google reviews at 4.9 stars is a strong signal for a local restoration company. Only 2 reviews in the last 18 months fell below 4 stars, and the owner responded to both. The volume of named staff across reviews suggests a real operation with consistent personnel, not a one-truck outfit.
Services
Service area
Headquartered in Wendell, North Carolina, serving the greater Raleigh and Research Triangle area. Their website lists 30+ towns including Wendell, Knightdale, Garner, Clayton, Zebulon, Apex, Cary, Durham, Fuquay-Varina, Holly Springs, Wake Forest, Smithfield, and Henderson. That coverage stretches roughly 60 miles in multiple directions from their Wendell office.
Review consensus
Mike Anderson is the most frequently named person across the entire review set, praised for responsiveness, communication, and taking on difficult projects others declined. Zack draws praise for crawl space inspections, mold assessments, and clear explanations of problems. Quint is credited with managing complex rebuilds involving tight schedules, kids, and pets, and keeping projects on target. Carrie Curtis gets called out for patience and knowledge on the office and coordination side. Jason Russell is praised for damage assessments and on-site work. Multiple reviewers mention same-day or next-day response, direct insurance billing, and a team that sends progress photos during work.
2 found across 87 total reviews at 4.9★. One 1-star review from Aaron Brodney has no text, making the complaint impossible to evaluate. The owner response appears to be a copy-paste from the wrong review, thanking the reviewer for a fire restoration experience. One 2-star review from Tay, a Local Guide with 62 reviews, describes calling about a water overflow and waiting 45 minutes for a callback that never came. When Tay called back, the receptionist was dismissive about the follow-up. Tay went with a different company. The owner responded with a specific acknowledgment that they fell short on communication and said the team reviewed the situation internally.
The owner responds to both negative reviews at 100% rate, and the response to Tay's complaint is personalized and specific rather than a template deflection. However, the response on Aaron Brodney's 1-star review is clearly pasted from the wrong review, suggesting some automation in their review management. The strong suit across reviews is the depth of named staff: Mike, Zack, Quint, Carrie, Jason, Kyle, Tim, Donnie, Carol, and Andrés all appear by name, which indicates consistent personnel rather than rotating subcontractors.
Mike Anderson (owner/principal — positive across 15+ reviews for responsiveness, communication, and project oversight). Zack/Zak/Zach (inspector/field manager — positive for crawl space work, mold assessments, clear explanations). Quint Hogge (project manager — positive for rebuild coordination, fire restoration, keeping projects on schedule). Carrie Curtis (office coordinator — positive for patience, knowledge, customer communication). Jason Russell (field technician — positive for damage assessments, on-site work). Kyle (technician — positive for water damage and mold mitigation, courtesy). Donnie (contractor — positive for fire restoration rebuild). Jamie (mentioned in fire restoration). Tim (technician — positive). Carol (mentioned for property security during move-outs). Andrés (technician — mentioned in Spanish-language review). Anthony (mentioned alongside Mike for water damage). Chris, Charlie, Raul Garcia, Dante Barra, Jason Boswell, Hugo, Jesse (named in a group restoration project review).
Ask for Zack if your job involves crawl space or mold inspection, and Quint if it involves a rebuild. Get an independent mold test before agreeing to Big Blue's remediation scope. The 2-star review about callback delays is a one-off, but if you are calling during an active emergency, confirm a specific callback time rather than waiting open-ended.
Keep in mind
- Big Blue does both mold testing and mold remediation. A company that finds the mold and sells you the fix has a financial incentive to find problems. Get an independent mold test before committing to their remediation quote.
- The one detailed negative review describes a failure in callback communication during a water emergency. The reviewer waited 45 minutes without hearing back and had to call again, only to be spoken to dismissively. The owner acknowledged this specifically and said the team reviewed it internally.
- Their website claims service across 30+ towns stretching from Henderson to Sanford. That is a wide radius from their Wendell office, and response times at the edges of that range may not match the 45-minute promise.
- The Google business category is 'Water damage restoration service,' not mold-specific. Mold is one piece of a broader restoration operation, not their sole focus.