Provider profile
United Water Restoration Group of Raleigh
Provider snapshot
What this listing says
Raleigh-area homeowners dealing with water damage that led to mold, especially dishwasher or appliance leaks where you need same-day response and insurance claims help.
Best for
- Raleigh, Cary, Apex, Wake Forest, and Clayton homeowners who need water damage cleaned up before mold sets in.
- Homeowners with dishwasher, washing machine, or appliance leaks who want same-day emergency response.
- Buyers who want the owner directly involved in estimates, insurance claims, and project oversight.
- Property owners in Wake, Johnston, Durham, Franklin, Granville, or Chatham counties needing mold remediation after water intrusion.
- Anyone who wants a single company to handle water extraction, drying, mold removal, and rebuild under one contract.
About this company
United Water Restoration Group of Raleigh is a locally owned franchise location on Discovery Drive, focused on water damage, fire damage, and mold remediation across the Raleigh metro. Their primary workload, based on reviews, is dishwasher leaks, appliance overflows, and roof leaks that turn into mold situations. They claim 45-minute emergency response times, and multiple reviewers confirm same-day or next-day arrivals.
Their mold page describes a five-step process: inspection with moisture assessment, containment using physical barriers and negative air pressure, HEPA air filtration with air scrubbers, removal of affected materials with antimicrobial treatment, and restoration ranging from drywall replacement to full renovation. They hold IICRC and IRI certifications. Nothing on the website stands out as unusual for a restoration franchise — the equipment and methods are standard for the industry. What does stand out is the volume of reviews describing hands-on owner involvement. Dan, the owner, answers calls directly, shows up for estimates, and handles insurance negotiations personally.
The company works with all insurance carriers and manages the full claims process, including documentation with before-and-after photos and moisture readings. They offer free estimates and accept insurance payments, cash, credit cards, debit cards, and checks.
A 5.0 rating across 95 Google reviews is rare for any restoration company. Most of the reviews describe water damage mitigation rather than mold-specific work, but several reviewers — including Michelle Parrish, who dealt with black mold for 8 years, and Charlie Gunn, who had mold from a swim spa — confirm they handle mold remediation directly.
Services
Service area
Headquartered at 2650 Discovery Drive Suite 106 in Raleigh, NC. They serve Wake County, Johnston County, Granville County, Franklin County, Chatham County, and Durham County, including Raleigh, Cary, Apex, Wake Forest, Clayton, Smithfield, Oxford, Louisburg, Pittsboro, and Durham. Reviews confirm jobs in Clayton and surrounding Raleigh neighborhoods. The six-county claim is broad for a single office — confirm response times for locations outside Wake County.
Review consensus
Justin is the most frequently named technician, appearing in over 20 reviews. Reviewers consistently praise his communication — he explains moisture readings, walks through the drying process, and checks in daily during active jobs. Dan, the owner, draws praise for answering the phone personally, showing up for estimates, and navigating insurance claims. Abbey is mentioned for coordinating rapid response, particularly getting technicians dispatched within an hour. Multiple reviewers note same-day or next-morning arrivals, including a Sunday call that got a Monday-morning response. Several reviewers describe the team working around personal schedules, including a baby's nap time. The company came out for a free consultation and honestly told at least one customer no further work was needed.
1 found across 95 total reviews at 5★. The single recent negative is a 2-star review from Jack Napier, who felt equipment charges were billed under multiple line items — rental, cleaning, and delivery — calling it "double dipping." The owner responded with specifics, stating no duplicate charges existed and that insurance covered the full cost with no out-of-pocket for the customer. The disagreement appears to be about invoice transparency rather than actual overcharging. No pattern exists with only one complaint.
The review base is heavily weighted toward water damage from dishwasher leaks — this specific scenario appears in roughly a third of reviews. This suggests the company's referral network and marketing drive a particular type of job. Mold-specific reviews exist but are a minority. The owner responds to negative reviews with specific facts rather than templates, which is a positive signal for a company with only one complaint in the recent window.
Justin (technician — overwhelmingly positive, praised for communication, daily check-ins, moisture readings, and friendliness). Dan (owner — positive, praised for personal involvement, answering calls, handling estimates and insurance). Abbey (coordinator — positive, praised for rapid dispatch and responsiveness). Daniel (technician or same person as Dan — positive, praised for communication and detailed reports).
With 95 reviews at 5.0 stars and only one billing-related complaint, this is a low-risk choice for water damage and mold remediation in the Raleigh area. Ask for Justin if you want a communicative technician who explains every step. Review your invoice line items carefully, and get an independent mold test to offset the conflict of interest from them doing both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company identifying the problem also profits from fixing it. Consider getting an independent mold test before or after their work.
- Most of their reviews describe water damage mitigation, not standalone mold remediation. If your situation is mold-only without a water event, ask specifically about their experience with that scenario.
- One reviewer flagged what felt like double-charging on equipment fees — rental, cleaning, and delivery billed as separate line items. The owner responded that no duplicate charges occurred and that insurance covered the full cost, but it is worth reviewing your invoice line by line.
- They claim a six-county service area including Durham, Johnston, Granville, Franklin, and Chatham counties. Response times for locations far from their Raleigh office on Discovery Drive may differ from the 45-minute claim.
- This is a franchise of United Water Restoration Group, a national brand. The local operation is independently owned by Dan, but franchise standards and pricing structures may apply.