Provider profile
Southern Restoration Raleigh
Provider snapshot
What this listing says
Raleigh homeowners dealing with water damage that has led to mold growth, especially those who want one company to handle extraction, drying, remediation, and reconstruction under a single project manager.
Best for
- Raleigh and Wake County homeowners who need water damage cleaned up before mold sets in, handled by a single company from extraction to rebuild.
- Homeowners with post-storm or post-flood mold growth who want a crew that showed up for Tropical Storm Chantal and knows the local damage patterns.
- Property owners who want their restoration company to coordinate directly with their insurance company on documentation and claims.
- Commercial property owners in the Triangle who need fast-response water or mold work with minimal downtime.
About this company
Southern Restoration Raleigh is a water damage and mold remediation company based at 105 Kenwood Meadows Dr in Raleigh. Their primary identity is water damage restoration, but they handle the full chain from emergency water extraction through mold removal and reconstruction. Founded by Jacob Dale around 2022, the company holds NC General Contractors License 73574 and follows IICRC standards. They operate 24/7 for emergencies.
What stands out is the in-house scope. Rather than handing off between specialties, they keep the project under one roof: water extraction, structural drying with dehumidification, mold containment and removal, and rebuild. Their mold page describes containment of affected areas, HEPA filtration, and addressing the underlying moisture source. Multiple reviewers specifically mentioned appreciating that everything was handled through one company. They also responded heavily to Tropical Storm Chantal in July 2025, handling flood damage across Raleigh, Chapel Hill, and Durham.
Jacob Dale founded the company after about seven years working in disaster restoration. His email is listed as the company contact, and he appears personally in a large share of the reviews as the point of contact for estimates, project oversight, and on-site work. Daniel Borrellie serves as a project manager and handles longer-term rebuild projects.
A 5.0-star rating across 118 Google reviews is unusually high. Only one review in the last 18 months falls below four stars. That volume with that rating suggests either a genuinely strong operation or an early-stage company that has not yet hit the scaling problems that typically drag ratings down. Worth watching as they grow.
Services
Service area
Based in Raleigh, NC. Serves Wake County including Cary, Apex, Garner, Morrisville, Knightdale, Holly Springs, Fuquay-Varina, Wake Forest, and Wendell. Also lists Durham, Chapel Hill, Clayton, Smithfield, Selma, Angier, Lillington, Sanford, Pittsboro, Dunn, Fayetteville, and Southern Pines. The service area stretches roughly 60 miles from Raleigh in some directions, which is broad for a small local crew.
Review consensus
Jacob is the most frequently named person across all reviews. Reviewers describe him as responsive, honest in his assessments, and personally involved from the estimate through project completion. Daniel (also referred to as Danny or Daniel Borrellie) receives strong praise as a project manager on longer rebuild jobs, with multiple reviewers noting daily communication over months-long projects. Repeat themes include fast emergency response (including late-night calls), clear step-by-step explanations of the process, and willingness to work directly with insurance companies. Several reviewers specifically highlighted that the company handled everything in-house from water extraction through final reconstruction.
1 found across 118 total reviews at 5.0★. One reviewer (Maura Fitzgerald, May 2025) reported that a subcontracting team working on a bathroom project caused damage to her tub and plumbing. She says Jacob refused to accept responsibility and eventually stopped responding to her attempts to resolve it. The owner response (July 2025) states that their scope of work did not involve the tub or its plumbing and attributes the leak to the tub's age. The two accounts directly contradict each other on a key fact: whether the work could have caused the damage. This is a disputed claim, not a clear-cut failure, but the reviewer's report of Jacob going silent is a separate concern.
With 118 reviews and only one below four stars, the pattern is overwhelmingly positive. The owner responded to the single negative review with a detailed, personalized explanation rather than a template deflection, which suggests they engage with complaints specifically. The business appears to be in a growth phase, still small enough that Jacob personally handles many projects. The risk pattern to watch is what happens as volume increases and more work goes to subcontractors rather than the core team.
Jacob Dale (owner/founder — overwhelmingly positive, named in 20+ reviews for responsiveness, honest assessments, and hands-on involvement; one negative review cites unresolved subcontractor damage and loss of communication). Daniel Borrellie / Danny (project manager — positive, praised for daily communication on multi-month rebuilds by reviewers including Kylee Elrod, Suzanne Sutton, Shanna Anderson, Cory Maddox, Jeremiah Elliott, and Pamela Cooper).
Ask for Jacob by name and clarify upfront whether subcontractors will be involved in your project. If you are hiring them for mold work, get an independent inspection first since they do both testing and remediation. For water damage emergencies in the Raleigh area, they have a strong track record of fast response and single-company handling from extraction through rebuild.
Keep in mind
- They do both mold inspection and mold remediation. That means the same company telling you whether you have a problem is also the one billing you to fix it. Consider getting an independent mold assessment before signing a remediation contract.
- Their service area list includes 23 cities stretching from Fayetteville to Durham to Southern Pines. That is a wide radius from Raleigh. If you are on the edges of that area, confirm response times and whether the same crew handles your project.
- The one negative review describes damage from a subcontractor and difficulty getting Jacob to respond afterward. Ask upfront whether your project will use subcontractors and who is accountable if something goes wrong with their work.
- This is a relatively young company (founded around 2022). The 5.0 rating is strong, but there is limited track record compared to firms that have been operating for a decade or more.