Provider profile
PuroClean of Northeast Raleigh
Provider snapshot
What this listing says
Northeast Raleigh homeowners dealing with water damage or mold after storms, pipe bursts, or crawl space moisture — a PuroClean franchise with a hands-on owner who shows up on nearly every job.
Best for
- Northeast Raleigh, Knightdale, or Wake Forest homeowners who need mold remediation tied to water damage from storms, burst pipes, or crawl space moisture.
- Property owners who want a restoration company that will coordinate directly with their insurance adjuster and document the claim.
- Landlords or property managers needing fast-turnaround smoke odor removal or biohazard cleanup — multiple reviews mention same-day response.
- Homeowners who want mold remediation from a company that recommends independent third-party clearance testing after the work is done.
- Commercial property owners in the Triangle area needing 24/7 emergency restoration with insurance documentation.
About this company
PuroClean of Northeast Raleigh is a franchise restoration company based at 4030 Wake Forest Rd in Raleigh, co-owned by Jackson Popielarcheck and Adam Shack. Mold remediation is one of four service lines alongside water damage, fire/smoke restoration, and biohazard cleanup. They handle both residential and commercial work across the Triangle area.
On the mold side, their website describes a specific remediation workflow: scope the damage, set up containment with HEPA air filtration under negative pressure, remove contaminated materials, clean surfaces with EPA-registered disinfectants, then HEPA vacuum everything. They recommend hiring a Certified Industrial Hygienist for third-party clearance testing after remediation is complete — a meaningful distinction, since many restoration companies skip that recommendation. They also use thermal imaging and moisture meters to find hidden moisture driving mold growth.
Adam Shack brings over 20 years in finance. James Hooker runs sales and client relations. The franchise itself is relatively new — the earliest Google reviews date to mid-2025, and the website was published in early 2026. They hold IICRC certification and EPA Lead-Safe certification.
A perfect 5.0 across 34 Google reviews is unusual. The review count is still low, but every review with text praises responsiveness and communication. Several mention same-day or next-day response, and multiple reviewers specifically note Jackson explaining each step of the process.
Services
Service area
Based in northeast Raleigh at 4030 Wake Forest Rd. Their website lists Raleigh and Cary as service areas and references the broader Triangle region including Durham, Wake Forest, Knightdale, Garner, Holly Springs, Apex, Morrisville, and Wake County. They claim to travel to coastal areas during storm events, though their core service area centers on Wake County.
Review consensus
Jackson Popielarcheck is named in roughly 25 of 34 reviews. Reviewers consistently highlight his fast response time (same-day and next-day visits are mentioned repeatedly), willingness to explain each step of the process, and hands-on involvement from initial assessment through completion. James Hooker appears in about five reviews with praise for attentiveness and keeping homeowners informed. One reviewer (Taj Masson) mentions Jay as friendly and helpful during a mold job. Specific situations reviewers praise include: water damage from burst pipes during winter storms, crawl space moisture problems, mold remediation, biohazard blood cleanup, and cigarette odor removal. Multiple reviewers note that insurance coordination was handled well, and several mention receiving detailed on-site reports.
0 found across 34 total reviews at 5.0★. No negative reviews found in the last 18 months. With only 34 total reviews and a 5.0 rating, there are no complaints to analyze. This absence is worth noting — it could reflect genuinely strong service, but the small review count means the company has not yet been tested by enough volume to surface the edge cases that reveal how they handle problems.
The review pattern shows an owner-operator model where Jackson personally handles most jobs from assessment through completion. This is common in early-stage franchises and tends to produce high satisfaction — but it raises the question of what happens as the business scales. If Jackson is no longer the person showing up at your door, the experience described in these reviews may not hold. Several reviewers (Cecilia Popielarcheck, for example) share the owner's last name, which may indicate family connections among some reviewers, though the majority of reviews come from accounts with multiple reviews and varied posting histories.
Jackson Popielarcheck (owner — praised in ~25 reviews for responsiveness, thoroughness, and clear communication). James Hooker (sales/client relations — praised in ~5 reviews for attentiveness and follow-through). Jay (field team — praised in 1 review for friendliness during mold remediation).
If you hire PuroClean of Northeast Raleigh today, you are likely to get Jackson personally managing your job with fast communication and detailed documentation. Ask whether Jackson will be your point of contact or if the job will be delegated. For mold work, get your initial testing done by an independent firm to avoid the conflict of interest, even though this company does recommend third-party clearance testing post-remediation.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing your mold problem also profits from fixing it. Their website does recommend hiring an independent Certified Industrial Hygienist for post-remediation clearance, which partially addresses this, but you should still consider getting your initial mold assessment from a separate testing-only firm.
- This is a new franchise. The earliest reviews date to June 2025 and the website launched in early 2026. A 5.0 rating across 34 reviews is strong but the sample is small — there is not yet a track record long enough to reveal how they handle complaints or difficult jobs.
- They claim broad coverage across the entire Triangle and say they travel to coastal regions during storm events. For mold remediation specifically, ask whether your location falls within their primary daily service area or if you would be a secondary-priority job.
- PuroClean is a national franchise. The local owners and team are who you will work with, but franchise operations can mean staff turnover or procedural changes that differ from what reviews describe.