Provider profile
Franco Water & Fire Damage Restorations
Provider snapshot
What this listing says
Raleigh homeowners dealing with water damage who want a single company to handle extraction, drying, mold work, and rebuilding under one general contractor license.
Best for
- Raleigh and Central NC homeowners who need water damage handled from emergency extraction through full rebuild by a single company.
- Property owners who want their restoration company to coordinate directly with their insurance carrier and produce claim documentation.
- Homeowners dealing with mold discovered after water damage who want containment, removal, and repair handled without switching contractors.
- Commercial property managers in the Triangle who need 24/7 emergency response with a 45-minute arrival commitment.
- Buyers who value a named project manager they can reach directly throughout a multi-week restoration.
About this company
Franco Restorations is a family-owned restoration company based in Raleigh, NC, that handles water damage, fire damage, mold remediation, and rebuilding for residential and commercial properties across Central North Carolina. Their primary identity is as a general contractor who manages the full arc of a loss — from emergency water extraction through structural rebuild — rather than handing off between separate mitigation and construction firms.
What stands out is the single-contractor pipeline. Franco holds a general contractor license, so one company manages extraction, drying, mold work, material removal, and the rebuild. They claim a 45-minute on-site response guarantee for emergencies and run IICRC-trained technicians. Their mold remediation process includes containment of affected areas and HEPA air filtration before removal begins. They also coordinate directly with insurance carriers and produce documentation for claims.
The company started as a subcontractor on restoration projects in 2017 and launched independently under a GC license in 2023. That subcontracting background means the crews came up doing field work before managing their own projects. They serve Raleigh, Cary, Apex, Morrisville, Wake Forest, Garner, Holly Springs, Lillington, Fayetteville, and surrounding areas.
With a 4.9-star rating across 138 Google reviews, Franco sits at the high end for restoration companies in the Raleigh market. The volume is notable for a company that only launched independently in 2023, and most reviews name specific project managers by name — a sign that the same people show up consistently rather than rotating anonymous crews.
Services
Service area
Franco Restorations is headquartered at 1631 Midtown Pl Suite 125 in Raleigh, NC. They list service coverage in Raleigh, Cary, Apex, Morrisville, Wake Forest, Garner, Holly Springs, Lillington, Fayetteville, and Durham. That range stretches roughly 60 miles from Raleigh to Fayetteville — worth confirming response times for locations on the outer edge.
Review consensus
Emmanuel (also called Manny) is the most frequently named staff member across the reviews, praised for communication, hands-on repair quality, and willingness to walk homeowners through insurance processes. Michael Taylor and a project manager referred to as Micheal are praised for guiding families through claims and keeping schedules on track. Danny Franco is named as a project manager on multi-stage jobs. Daniel Bustos drew praise for after-hours responsiveness. Andrew is noted for quick arrival and helping homeowners get started with insurance. Eli and Elijah are credited for clear explanations of the mitigation process. Luis Lopez stood out for attention to detail on repairs. Tim and Kevin are thanked for same-day service and follow-through. Across the board, the strongest theme is communication — reviewers consistently say they were kept informed, received clear explanations, and could reach their project manager directly.
2 found across 138 total reviews at 4.9★. A 2-star review from a reviewer with 6 prior reviews says Franco handled water mitigation but their contract disclaimed responsibility for mold. Mold was later found by another company, and the reviewer hired someone else for both mold cleanup and rebuilding. No owner response on this one. A 3-star review from a Local Guide with 60 reviews describes property damage during mitigation: a destroyed crawlspace vapor barrier, a large uncovered floor hole (their cat got lost under the house), a broken dishwasher toe plate, open fence gates letting a dog escape, and incomplete removal of wet flooring. The reviewer also felt the two-person crew lacked urgency on a 12-hour demolition job and that insurance was billed excessively. Franco responded with a detailed reply, acknowledged the issues, provided a partial refund, and noted they stopped sending work to the rebuilding subcontractor that drew complaints. The reviewer updated their rating upward twice, adding that Franco was responsive on the back end.
The two negatives point to a gap between mitigation and rebuild handoff — mold not checked before rebuilding in one case, property damage not caught during mitigation in another. Both suggest the transition from emergency work to reconstruction is where things can slip. Franco's owner response on the detailed complaint was substantive, not templated: they acknowledged specific issues, issued a refund, and cut ties with a subcontractor. The 50% response rate on negatives (1 of 2) is worth noting — the more detailed complaint got a thorough reply while the shorter mold complaint got none.
Emmanuel/Manny (project manager, repair lead — consistently praised for communication, repair quality, and insurance navigation). Michael Taylor/Micheal (project manager — praised for communication and scheduling). Danny Franco (project manager — praised for managing first-stage restoration). Daniel Bustos (technician — praised for after-hours response and thoroughness). Andrew (technician — praised for prompt arrival and insurance filing help). Eli/Elijah (technician — praised for clear process explanations). Luis Lopez (repair crew — praised for attention to detail). Tim/Timothy Ard (project support — praised for same-day response and process clarity). Kevin (crew member — praised for helpfulness and follow-through). Ben (crew member — praised alongside Manny and Kevin). Alex Quintero (crew — praised for quality work). Mateo (crew — praised alongside Alex). Briseyda (crew — thanked for helpfulness). Darinel (crew — praised for fast setup). Jesus (crew — praised alongside Darinel for early arrival).
Ask for Emmanuel as your project manager if your job involves both mitigation and rebuild — he draws the most consistent praise and appears to manage both phases. Before any water mitigation begins, ask whether mold assessment is included in the scope or handled separately. If you are outside central Raleigh, confirm the 45-minute response commitment applies to your address.
Keep in mind
- Franco does both mold inspection and mold remediation. A company that finds mold and then profits from removing it has a financial incentive to find more. Consider getting an independent mold assessment before agreeing to remediation work.
- One reviewer reported that Franco completed water mitigation without checking for mold, and mold was later found by another company. Ask upfront whether mold assessment is included in their water damage scope.
- A detailed 3-star review from a Local Guide described property damage during mitigation — a cut vapor barrier, an open floor hole, and broken dishwasher trim — along with concerns about insurance billing. Franco responded, issued a partial refund, and the reviewer raised their rating. Still worth asking about site protection and cleanup procedures before work starts.
- Their service area stretches from Raleigh to Fayetteville and Lillington, roughly a 60-mile radius. Confirm 45-minute response times apply to your specific location.
- The website shows different phone numbers on different pages. Confirm the direct number for your project manager once assigned.