Provider profile
First Choice Water Damage Experts
Provider snapshot
What this listing says
Raleigh-area homeowners dealing with water damage that has led to mold, where Aaron Frost typically arrives within an hour and handles both dryout and remediation.
Best for
- Raleigh, Cary, Durham, and Chapel Hill homeowners who need same-day water damage response, especially on nights and weekends when Aaron Frost regularly arrives within an hour.
- Property owners whose water leak has already caused mold growth and who want one company to handle both dryout and remediation under a single scope of work.
About this company
First Choice Water Damage Experts is a family-owned restoration company based in Raleigh, NC, run by owner Aaron Frost. The company's primary identity is water damage restoration, with mold remediation as a secondary service that often follows water losses. They also handle fire and smoke damage, crawl space encapsulation, and sewage cleanup.
The website mentions HEPA filtration vacuums, air scrubbers, dehumidification equipment, moisture meters, thermal imaging, and antimicrobial treatments. They also reference ultraviolet light systems for mold removal. The company holds IICRC certification and lists crime scene cleanup as an additional capability, though reviews focus almost entirely on water damage and mold work.
A 5.0-star rating across 72 Google reviews is unusually high. Most restoration companies with this volume sit between 4.3 and 4.8. The consistency points to a small operation where Aaron Frost handles most jobs personally rather than dispatching rotating crews.
Services
Service area
Headquartered in Raleigh, NC with a main office listed in Cary. The website claims service across Raleigh, Durham, Cary, Chapel Hill, Clayton, Apex, Wake Forest, Morrisville, Holly Springs, Rolesville, Knightdale, Wendell, Zebulon, Fuquay Varina, and Garner. That covers most of Wake County and parts of Durham and Orange counties, a wide footprint for what appears to be a small operation.
Review consensus
Aaron Frost is named in the vast majority of reviews. Reviewers consistently highlight three things: fast response times (multiple accounts of arrival within 20-45 minutes, including nights, weekends, and holidays), honest assessments (one reviewer notes Aaron told them a leak was minor and did not need remediation rather than generating unnecessary work), and handling the full process from water extraction through rebuild and insurance claim filing. Several reviewers mention Aaron was recommended by their plumber, insurance adjuster, or real estate agent. Repeat customer Gretchen Adema returned after a positive experience at a different home. Carole Cullen noted Aaron came on a Friday night and worked through the weekend. Jo C. said Aaron minimized demolition and saved as much material as possible, and that the insurance adjuster praised his pricing.
0 found across 72 total reviews at 5.0★. No 1-star reviews found. No negative reviews of any kind exist in the last 18 months across 72 total reviews at 5.0 stars.
The review pattern reflects a classic owner-operator model: Aaron Frost appears to personally handle most or all jobs, which explains the consistency but also raises a question about capacity. Several reviewers mention being referred by plumbers, adjusters, or real estate agents, suggesting a referral network rather than advertising-driven lead generation.
Aaron Frost (owner — praised across nearly all reviews for fast response, honesty, and hands-on work).
If you can get on Aaron Frost's schedule, reviewers suggest you will get fast, hands-on service from the owner himself. Ask about current availability and whether Aaron will personally handle your job, especially if your property is outside the Raleigh-Cary core area.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the same company that finds the mold profits from removing it. Consider getting an independent mold test before committing to remediation.
- This is primarily a water damage company. Mold remediation is a secondary service that typically follows a water loss. If you have a standalone mold problem with no water damage, ask whether they have the same depth of experience.
- The website claims service across 14+ cities from Raleigh to Chapel Hill to Zebulon. That is a wide geographic spread for what appears to be a one-person or very small operation. Confirm response times for locations far from Raleigh or Cary.
- All 72 reviews are 5-star with zero negatives. While this could reflect genuinely strong service from an owner-operator, the absence of any criticism means you have no data on how they handle problems.