Provider profile
ARCO Restoration
Provider snapshot
What this listing says
Raleigh-area homeowners dealing with mold discovered during water or fire damage, where ARCO's 24/7 response team and in-house reconstruction crew can handle the full job under one roof.
Best for
- Raleigh, Wake County, and Johnston County homeowners who need mold remediation tied to a water or fire loss and want one company from emergency response through final reconstruction.
- Insurance-claim situations where your carrier recommends a restoration company — ARCO works directly with insurers and multiple reviewers credit them with simplifying the claims process.
- Commercial property owners in the Triangle who need mold remediation alongside water damage restoration and want 24/7 availability.
- Homeowners who need crawl space encapsulation or crawl space repair where moisture and mold overlap.
- Situations where mold appears during an active water mitigation job — ARCO's crews already on-site can pivot to remediation without bringing in a second company.
About this company
ARCO Restoration is a full-service restoration company in Raleigh, NC that handles water damage, fire damage, storm damage, and mold remediation for both homes and commercial properties. Mold work is not their primary identity — they encounter it as part of water and fire restoration jobs, and their mold remediation sits within a broader property damage operation. They carry IICRC credentials and describe a mold process that includes containment, HEPA vacuuming, dehumidification, and antimicrobial treatment.
What stands out is the scope of work they keep in-house. ARCO handles the full cycle from emergency water extraction through demolition, mold remediation, and final reconstruction — flooring, drywall, painting, even cabinetry. Their website describes technicians with IICRC Master Water Restorer and Master Fire Restorer credentials, and technicians with mold training. They also run a contents pack-out and storage operation. For mold jobs tied to water damage, keeping everything under one contractor simplifies the insurance process.
Ted, the owner, runs ARCO as a family-operated business out of Raleigh since 1995. They have a second location in Wilson, NC. The company holds a BBB A+ rating and belongs to the Restoration Industry Association. Their insurance company referral pipeline is strong — many reviewers arrived through State Farm, USAA, or other carriers.
170 Google reviews at 4.5 stars. That rating reflects a split: the emergency mitigation side earns strong marks, while the reconstruction and project management side generates most complaints. The gap between those two experiences shows up clearly in the review data.
Services
Service area
ARCO operates from two locations: Raleigh, NC (headquarters at 3227 Spottswood St) and Wilson, NC. They serve Wake County, Johnston County, and Orange County, describing their coverage as the Triangle and Eastern North Carolina. That is a broad claim — confirm response times if your property falls outside the Raleigh-Durham metro area.
Review consensus
The mitigation crews earn the strongest marks. Robert appears in more reviews than any other employee — praised repeatedly for water extraction work, communication, and professionalism. Fernando runs mitigation projects and draws praise for same-day response times, often arriving within 45 minutes of a call. Jose (appearing as both Jose Baunas and Jose Hernandez across different reviews) manages both mitigation and reconstruction projects, with reviewers highlighting his willingness to go beyond the initial scope. Clay, Samuel, and Ashley earned a direct call-out for accommodating customer needs. Tomas Soto and his crew drew praise for courtesy. David Shull stood out in one mold-specific review for taking time to investigate the source rather than defaulting to an easy answer. Trent Brummitt managed a large-scale restoration and earned praise for keeping multiple teams coordinated. Rick Boozer managed reconstruction projects with clear communication and quick turnarounds. The common thread in positive reviews: fast arrival, consistent updates during mitigation, and crews that treat the home respectfully.
3 found across 170 total reviews at 4.5★. Kyle Caldwell's review describes a basement sewage backup in December 2024 where ARCO received over $15,000 from insurance, cycled through three project managers (the first was fired, the second quit), and after four months had not completed the work. Additional mold was discovered during demolition, and ARCO asked for $6,000 more to address it. Caldwell eventually hired his own contractor and was still waiting on a refund. Kim Herold describes a 2020 house fire where reconstruction took three years, failed inspection, and included a live wire drywalled over, a window sealed shut with glass, and saw cuts in plumbing pipes. Beth Harris describes antique furniture damaged during ARCO's moving and storage service, totaling over $5,000 in damage, with months of unreturned calls to a supervisor before getting any acknowledgment.
The negative reviews reveal a structural split in ARCO's operation. The emergency mitigation side — water extraction, drying equipment, initial demolition — runs quickly and earns praise. The reconstruction and project management side struggles with continuity. Multiple negatives mention project managers leaving mid-job, and the timeline problems compound once the work shifts from mitigation to rebuilding. This is consistent with a company whose core competency is emergency response but which also takes on lengthy construction projects that require different management skills. The 0% owner response rate on negatives reinforces the disconnect — the company actively earns new business through insurance referrals but does not engage publicly with dissatisfied customers.
Robert (mitigation technician/lead — positive, appears in 10+ reviews). Jose / Jose Baunas / Jose Hernandez (project manager — mostly positive, one negative for PM turnover on his watch). Fernando (mitigation project manager — positive). Clay (mitigation technician — positive). Samuel (technician — positive). Ashley (staff — positive). Tomas Soto (mitigation crew lead — positive). David Shull (estimator — positive, praised for mold investigation). Matt (staff — positive). Jair (mitigation technician — positive). Enrique (mitigation technician — positive). Chris (project manager — positive). Trent Brummitt (project manager — positive). Rick Boozer (project manager — positive). Steve Robinson (took over delayed project — positive). Kyle (project manager — positive). Dane (pack-out/content manager — positive). Maria (pack-out team — positive). Kuan (pack-out team — positive). Mark (project coordinator — positive). Mike (project manager — positive). Maribel (staff — positive). Reggie Moore (representative — positive). MaryAnn (office staff — positive). Ted (owner — positive, mentioned by name in two reviews). Jonathan (mitigation technician — positive). Stephanie / Stephany (staff — positive). Luis (technician — positive). Klis (technician — positive).
ARCO delivers on emergency water mitigation — crews show up fast, the drying equipment works, and reviewers consistently praise the field teams by name. The risk emerges when your job extends into weeks or months of reconstruction. Ask for a single point of contact in writing, get a timeline with milestones, and consider splitting the mold testing from a company that also does the remediation.
Keep in mind
- ARCO does both mold testing and mold remediation. That creates a conflict of interest — the company assessing your mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Project manager turnover shows up in multiple recent reviews. One reviewer went through three project managers on a single basement job. If your project extends beyond emergency mitigation into reconstruction, confirm who your point of contact will be and what happens if they leave.
- The 0% owner response rate on recent negative reviews is notable. None of the 6 negative reviews from the past 18 months received a reply from ARCO, which suggests the company is not actively monitoring or managing its online reputation.
- Reconstruction timelines can stretch. Two reviewers describe multi-month delays after the initial emergency work finished quickly. ARCO's strength is fast mitigation — the rebuild phase operates differently.
- Their service area claims cover the Triangle and Eastern North Carolina, which is a wide geography. If you are outside Wake or Johnston County, confirm response time before committing.