Provider profile
APR
Provider snapshot
What this listing says
Raleigh-area homeowners with insurance-covered water damage that led to mold, especially if you need a single company to handle mitigation, remediation, and reconstruction under one scope.
Best for
- Raleigh, Durham, and Triangle-area homeowners needing mold remediation tied to an active water damage claim
- Property owners who want one company to handle the full chain from water extraction through mold removal and reconstruction
- Multi-family and commercial property managers needing emergency response with insurance coordination
- Situations where the mold source is an ongoing water issue like a roof leak or pipe failure that needs mitigation first
About this company
APR Restoration is a full-service restoration company headquartered at 9316 Smart Drive in Raleigh, NC, serving residential, multi-family, and commercial properties across Central and Eastern North Carolina. Mold remediation is one of several service lines alongside water damage, fire and smoke restoration, storm damage, biohazard cleanup, and duct cleaning. Their primary identity is water damage restoration; mold work typically follows as part of a larger water loss project.
Their commercial mold page describes IICRC-certified staff, HEPA filtration, air quality testing, and antimicrobial treatments. They handle both testing and remediation in-house, which means the company identifying your mold problem is the same one billing to fix it. Nothing on the website indicates unusual equipment or methods beyond what most mid-size restoration companies offer. The differentiator here is scope: they can take a project from emergency water extraction through drying, mold removal, and full reconstruction without switching contractors.
The company operates under the name APR Restoration & Commercial Development. Daniel Murdock is identified as CEO in YouTube videos referenced by a reviewer, and Tom Johnson is named as president by another. The website claims coverage throughout Central and Eastern North Carolina, with specific city pages for Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Holly Springs, Fuquay-Varina, Garner, Knightdale, Wake Forest, and Carrboro.
4.5 stars across 229 Google reviews is a middling rating for a restoration company. The volume is decent, but the star count reflects a real split: the mitigation crews get strong praise while the reconstruction and project management side generates most of the complaints.
Services
Service area
Headquartered at 9316 Smart Drive in Raleigh, NC. The website lists specific service pages for Raleigh, Durham, Chapel Hill, Carrboro, Cary, Apex, Morrisville, Holly Springs, Fuquay-Varina, Garner, Knightdale, and Wake Forest. They claim coverage throughout Central and Eastern North Carolina for both residential and commercial properties. The commercial page references service to multi-family and commercial clients across the region, but the office and most reviewer locations center on the Triangle area.
Review consensus
Chris (often identified as Chris Dennis or Christopher Dennis) is the most frequently named employee, appearing in at least 20 reviews as a mitigation technician praised for explaining the drying process, maintaining clean work areas, and answering questions patiently. Francisco appears in a similar number of reviews, consistently paired with Chris or Marco as a reliable mitigation partner. Marco is named in roughly 15 reviews for water damage work, described as punctual, clean, and communicative. Juan appears alongside Chris and Francisco in multiple reviews for mitigation teamwork. Pete (also Peter) is praised as a project manager who responds quickly, arrives within hours, and explains the process clearly. Jody (also Jodi) and Rudy and Todd are each praised in multiple reviews for restoration and finish work. The mitigation side of the operation draws nearly universal praise for showing up fast, keeping the house clean, and providing daily progress updates.
10 found across 229 total reviews at 4.5★. Communication failures dominate. Corey Kenneally describes calling 5+ times about a recurring roof leak without getting a callback, eventually reaching the General Manager who dispatched a subcontractor with no notice and wrong tools, then claimed the work was done when it was not. S Crawley, a Local Guide with 72 reviews, says APR threw away floors without permission and only communicated when seeking payment. C C reports total silence from the project manager after a bathroom leak returned, with holes left in walls and no path forward. Linda Holliday says items she asked to be saved were thrown away, live electrical wiring was left exposed, and the company president never answered her questions. Dawn Rash says she never received a promised estimate or change order before work was done, then was refused an itemized bill. Jacob Sauter describes invoices with no explanation, subcontractors arriving unannounced on a Sunday, and a project coordinator who threatened him over payments. Michael Boscia was quoted $400-500 for a ceiling repair but received an invoice close to $900; the owner responded clarifying the invoice included emergency mitigation and drying equipment beyond just the repair. Tom McCrocklin gave 3 stars, noting APR tarped the wrong spot on his roof and created new nail holes, costing him $1,825 to fix elsewhere. Jimmy and Ramone are named in McCrocklin's review for giving the runaround for months.
There is a clear operational split at APR. The mitigation teams (Chris, Francisco, Marco, Juan) consistently earn praise for showing up fast, keeping the house clean, and communicating daily. The complaints almost exclusively target the reconstruction side: project coordinators, billing, and follow-through after the drying equipment is picked up. This is a common pattern in restoration companies that handle both mitigation and reconstruction, where the emergency response runs on a different operational rhythm than the longer rebuild process. Owner response rate on recent negatives is 27% (3 out of 11). The responses that do exist tend toward template language rather than engaging with specific complaints, with one notable exception: the response to Michael Boscia's billing complaint provided specific dollar amounts and context that reframed the dispute.
Chris / Christopher Dennis (mitigation technician — positive, most frequently named, praised for communication and clean work). Francisco (mitigation technician — positive, frequently paired with Chris and Marco). Marco (mitigation technician — positive, praised for punctuality and cleanliness). Juan (mitigation technician — positive, praised for teamwork and maintaining clean work environment). Pete / Peter (project manager — positive, praised for fast response and clear process explanation). Jody / Jodi Farley (project manager — positive, praised for keeping customers informed). Rudy (restoration — positive, praised for drywall, flooring, and finish work). Todd (restoration — positive, paired with Rudy for finish work). Kelly / Kathy (coordination — positive, praised for insurance communication). Kyle (staff — positive, mentioned in emergency response). Hunter (staff — positive, mentioned in initial mitigation phase). Ryan Soule (project manager — positive, praised for communication and follow-through). Jamar Simmons (mitigation — positive, praised for mitigation work). Randy Baisten (mitigation — positive, praised for updates and teamwork). Jimmy (project management — mixed, named in McCrocklin's 3-star review for giving the runaround). Ramone (project management — negative, named in McCrocklin's review for delays). Daniel Murdock (CEO — referenced by Dawn Rash from YouTube videos). Tom Johnson (president — negative, named by Linda Holliday as unresponsive).
Ask for Chris or Marco by name if your job involves mitigation and drying. The field crews are the strength here. For the reconstruction phase, get a written scope, a fixed-price contract, and an itemized estimate before any work starts. Establish a communication schedule with your project coordinator and escalate early if calls go unreturned. If your job involves mold specifically, get an independent test before APR scopes the remediation work.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests and treats, they have a financial incentive to find problems. Ask whether they will accept a third-party mold assessment or recommend an independent inspector.
- Reviews reveal a consistent gap between the mitigation crews (who get strong praise) and the reconstruction/project management side (which generates almost all complaints). The technicians who dry your house may not be the same people managing your rebuild.
- Multiple reviewers report billing disputes: invoices arriving without itemization, final costs far exceeding verbal estimates, and charges for work not in the original scope. Get every cost commitment in writing before work begins.
- Communication breakdowns are the most common complaint. Several reviewers describe being unable to reach their project coordinator for weeks, with calls going unreturned. Ask for a named point of contact and a communication schedule upfront.
- The service area claims span a wide region across Central and Eastern North Carolina. Response times at the outer edges may be significantly longer than in Raleigh proper.