Provider profile
PuroClean Water/Mold/Fire Damage Experts
Provider snapshot
What this listing says
Pineville and south Charlotte homeowners dealing with water damage who want an owner-operated PuroClean franchise with a bilingual crew and a specialty hardwood floor drying system.
Best for
- Homeowners in Pineville, south Charlotte, Waxhaw, or Ballantyne who need water damage restoration with same-day response.
- Spanish-speaking homeowners — multiple crew members (Diana, Hernan, Leonardo, Junior, Daniel) receive praise in Spanish-language reviews.
- Anyone with water-damaged hardwood floors — they run a specialty drying system designed for wood flooring.
- Property managers and commercial facility operators who need a single vendor for water, fire, mold, and reconstruction.
- Insurance-referred jobs — multiple reviewers mention their insurer or agent sent them to PuroClean.
About this company
PuroClean Water/Mold/Fire Damage Experts is a restoration franchise in Pineville, NC, owned by Kevin Hennings. Kevin took over from his father Jeff, making this a second-generation operation. The franchise covers Pineville, south Charlotte, and surrounding communities in both North and South Carolina.
What stands out here is the specialty hardwood floor drying system. They use heat, desiccant dehumidification, and a specialized panel system designed to dry wood floors without warping. They also handle sewage cleanup with EPA-registered disinfectants and do wall cavity and crawl space moisture extraction using thermal imaging and moisture meters to find hidden water. The team carries IICRC certification and EPA Lead Safe certification.
Kevin is hands-on. According to the website, he is the person you speak with when reporting a loss, and he stays involved throughout the project. The franchise serves both residential and commercial clients and works directly with insurance companies on claims documentation.
4.9 stars across 94 Google reviews is unusually strong. Only one review falls below 5 stars in the recent window, and that review had no text. The volume of named staff in reviews — over a dozen individuals praised by name — suggests a stable, sizable team rather than a one-truck operation.
Services
Service area
Based in Pineville, NC at 521 Eagleton Downs Dr. The franchise lists Pineville, Charlotte, Waxhaw, Ballantyne, Gastonia, Indian Trail, Belmont, Cramerton, Crowders, Mount Holly, and Spencer Mountain in North Carolina, plus Fort Mill, Indian Land, and Rock Hill in South Carolina. That covers a radius of roughly 30-40 miles from Pineville.
Review consensus
Chandler gets the most consistent praise — reviewers call out his ability to direct cleanups, explain the process, and handle water damage from burst pipes and water heaters. Spencer Perno draws a cluster of strong reviews for knowledge and communication during restoration. Diana receives praise in both English and Spanish for kindness and quality of work. Mike and Mike R are highlighted for explaining what they were doing and easing homeowner anxiety. Hernan Perez and Leonardo Rozo get called out specifically by the content and pack-out teams for careful handling of belongings. Multiple reviewers mention insurance agent referrals, and several say the team responded within 24 hours.
1 found across 94 total reviews at 4.9★. The single negative is a 1-star rating from Tammy Crosby, a Local Guide with 81 reviews. She left no text. The owner responded within five days asking her to call and explain the issue. No public resolution followed. Without any description of what happened, this review does not reveal a pattern or a specific complaint.
A large cluster of 5-star reviews appeared on December 10, 2025, many from single-review accounts praising individual crew members by name. This is consistent with a company that asks satisfied customers to leave reviews after a job — a common practice, not evidence of fabrication. The bilingual nature of the team shows up clearly: roughly a quarter of reviews are in Spanish, praising the same crew members who appear in English-language reviews. The owner (Kevin Hennings) also left a 5-star review on his own business, which is a minor credibility note.
Chandler (technician/team lead — praised repeatedly for directing cleanups and communication). Spencer Perno (technician — praised repeatedly for knowledge and streamlined process). Diana (content/pack-out team — praised repeatedly in English and Spanish for care and kindness). Mike / Mike R (technician — praised repeatedly for explaining process and easing anxiety). Hernan Perez (content/pack-out team — praised repeatedly for dedication and professionalism). Leonardo Rozo (content/pack-out team — praised for careful work). Nancy (staff — praised for going above and beyond, setting high standards). Morgan (staff — praised for helpfulness). Daniel / Daniel Perez (staff — praised for good service and helpfulness). Junior (staff — praised in Spanish for quality work). Cody (repairs — praised for handling repairs after water mitigation). Emmanuel (repairs — praised alongside Cody for responsiveness). William Emory (technician — praised for professionalism and timeliness). Susan (staff — praised for professionalism). Maureen Butler (office staff — praised for positive attitude).
With 93 out of 94 reviews at 5 stars and over a dozen named staff drawing individual praise, this franchise operates at a level that is hard to fake. Ask for Chandler or Spencer if you want someone who will walk you through the process. If you speak Spanish, Diana, Hernan, or Leonardo can handle your job from start to finish.
Keep in mind
- This is a PuroClean franchise, not an independent company. Corporate branding and systems come from the national chain, but local execution depends on Kevin Hennings and his team.
- Their mold remediation does not include testing. You will need a separate company to do mold testing before and after remediation.
- The service area spans from Gastonia to Indian Trail and crosses into South Carolina (Fort Mill, Indian Land, Rock Hill). If you are at the edges of that range, confirm response time before committing.
- Many of the 5-star reviews were posted on the same day (December 10, 2025) by single-review accounts. This cluster pattern does not invalidate the reviews but is worth noting.
- The single 1-star review had no text, so it is impossible to know what went wrong. The owner responded asking for details, but there is no public follow-up.