Provider profile
CareMaster Fire & Water Restoration
Provider snapshot
What this listing says
Triangle-area homeowners dealing with water damage who want a single company to handle mitigation, mold work, and reconstruction under one insurance claim.
Best for
- Triangle-area homeowners facing water damage that has led to mold growth and needs a single contractor from mitigation through rebuild.
- Insurance-claim-driven projects where you want a company that uses Xactimate and coordinates directly with adjusters.
- Situations requiring contents pack-out and storage — CareMaster runs its own climate-controlled warehouses with digital inventory tracking.
- Commercial properties needing a restoration company that handles large-loss claims and works across multiple service categories.
About this company
CareMaster is a family-owned restoration company headquartered in Morrisville, NC, operating since 1968. Mold remediation is one piece of a larger operation that covers water damage, fire and smoke cleanup, storm recovery, contents pack-out, and full reconstruction. They run two offices — one in Morrisville serving the Raleigh Triangle, another in Greenville covering eastern North Carolina.
The distinguishing feature here is scope. CareMaster handles the full arc from emergency water extraction through mold removal through rebuild, all under one roof. They use Xactimate for insurance estimates, track packed-out contents with iCat barcoding software, and maintain climate-controlled storage warehouses at both locations. Their mold process includes infrared cameras, moisture mapping, air sampling, containment with HEPA-filtered negative air machines, and antimicrobial surface treatment. They do their own clearance testing after remediation.
The company holds IICRC certification and is a member of the Greater Raleigh Chamber of Commerce. They describe themselves as a preferred vendor for Nationwide insurance and market directly to insurance agents and adjusters as a claims partner.
4.6 stars across 120 Google reviews is solid but not exceptional. The positive reviews skew heavily toward two individuals — Rick Boozer and Josh Lowell — while the negatives point to organizational friction in the office. That gap between field talent and back-office coordination is worth understanding before you sign.
Services
Service area
Headquartered in Morrisville, NC, with a second office in Greenville, NC. The Triangle office covers Raleigh, Cary, Apex, Durham, Chapel Hill, Wake Forest, Holly Springs, Fuquay-Varina, Garner, Knightdale, and Wendell. The company also lists service area pages for Goldsboro, Jacksonville, Kinston, New Bern, Rocky Mount, Washington, and Wilson in eastern NC — a range that stretches roughly 90 minutes from the Morrisville office.
Review consensus
Rick Boozer is named in roughly a dozen reviews as a project manager who communicates clearly, stays on schedule, and delivers quality finish work on flooring, ceilings, and water damage repairs. Josh Lowell draws similar volume for his inspection and assessment visits — multiple reviewers note he spent significant time investigating moisture issues, gave honest opinions, and in several cases told homeowners no remediation was needed, saving them money. Craig Ecenrode earned praise for managing a complex deck rebuild through Cary permitting. Lenora Myers and Frank Castro are mentioned positively for mitigation work. Robin, Lisa, and Amy drew specific praise from one reviewer for coordinating a water damage claim across sales, project management, and mitigation. George, Chris, and Daniel handled a house fire with compassion according to another reviewer. Speed of initial response is a recurring theme — several reviewers describe same-day or next-day visits.
5 found across 120 total reviews at 4.6★. 5 found across 120 total reviews at 4.6★. The most detailed complaint describes a kitchen renovation that took 9 months, involved 4 different project managers due to turnover, and only brought in county permits when the third PM noticed they were missing. Another reviewer had their flooring job canceled an hour before scheduled installation due to an accounting error between CareMaster and the insurance company — the reviewer was left with a torn-up kitchen and crawlspace. A third reviewer initially gave 5 stars but downgraded over time as flooring began shifting; the owner response cites warranty expiration and environmental factors, while the reviewer maintains the installation was faulty. Two other 1-star reviews from the same date raise concerns about outdated equipment and management accountability, naming Pete and JD as unresponsive. One of those two reviewers had only 1 total review.
The gap between field and office is the story here. The technicians and project managers who show up on site — Rick, Josh, Craig, Frank — consistently earn high marks. The complaints center on what happens around them: PM reassignments, accounting errors, missed permits, slow communication from management. This is a company where your experience depends heavily on which PM gets assigned and whether they stay. The owner response rate on recent negatives is 40% (2 of 5), and both responses engage with specifics rather than offering template deflections — one cites warranty terms, the other addresses communication breakdowns. That suggests management takes reputation seriously, even if the organizational issues persist.
Rick Boozer (project manager — consistently positive across 12+ reviews). Josh Lowell / Joshua Lowell (inspector/structural repair — consistently positive across 10+ reviews). Lisa Murphy / Lisa (project manager — positive). Craig Ecenrode / Craig (project manager — positive). Lenora Myers / Lenora (positive). Frank Castro / Frank (mitigation — positive). Zack (mitigation lead — positive). Robin (sales — positive). Amy (mitigation — positive). Pam (initial contact — positive). JD (general manager — positive in one review, negative in another). Pete (management — negative). George, Chris, Daniel (fire restoration crew — positive). Christopher Simpson (project manager — positive). Katie Lodholz (project manager — positive). Noah (positive). Kristin (positive). Efrain (positive). Clay, Juan, Elias (repair crew — positive). Scott, Jim (positive). Riley, Jamal, Teddy, Nathan, Isiah (mitigation crew — positive).
Ask for Rick Boozer or Josh Lowell by name if your project falls within their scope — the review record for both is unusually strong. Get your project manager assignment in writing before signing, and ask what the continuity plan is if that PM leaves. For mold work specifically, bring an independent test result so you can evaluate their remediation scope against a third-party diagnosis.
Keep in mind
- CareMaster does both mold testing and mold remediation. That creates a conflict of interest — the company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple negative reviews describe cycling through project managers mid-job. One reviewer went through four PMs on a single kitchen renovation. Ask upfront who your PM will be, and what happens if they leave.
- Two reviewers reported billing and insurance disputes — one was charged over $2,000 for short-term furniture storage, another had a job canceled an hour before start over an accounting error. Get the full cost breakdown in writing before work begins.
- The company claims a service area stretching from the Triangle to Goldsboro, Jacksonville, and New Bern — roughly a 90-minute drive from the Morrisville office. Response times for eastern NC locations may differ from the 60–90 minute window they advertise for Raleigh.