Provider profile
123 Floor & Home INC
Provider snapshot
What this listing says
Mooresville and Lake Norman homeowners dealing with water damage that has triggered mold, who want an owner-operated company that handles drying, remediation, and flooring replacement under one roof.
Best for
- Homeowners in Mooresville and the Lake Norman area who have water damage leading to mold and want one company to handle the full chain from emergency drying through remediation to floor replacement.
- Insurance claim customers who want a restoration company experienced in working directly with carriers and adjusters.
- Buyers who value working directly with the business owner rather than a sales rep or franchise manager.
- Homeowners needing hardwood floor refinishing or replacement alongside water or mold restoration work.
About this company
123 Floor & Home is an owner-operated restoration and flooring company based in Mooresville, North Carolina. Dave and Teresa Naylor run the business themselves — Dave handles estimates, project oversight, and is often on-site, while Teresa manages quotes, paperwork, and scheduling. Their dual identity sets them apart: they are both a flooring company (hardwood refinishing, installation, luxury vinyl tile) and a restoration company (water damage, mold remediation, smoke and odor removal, trauma cleanup). That combination means they can take a water-damaged home from emergency drying through mold remediation to finished floors without subcontracting.
Their mold remediation page lists IICRC credentials and describes containment, HEPA filtration, negative air pressure, dehumidification, antimicrobial treatment, hydroxyl generators, and air scrubbers. They offer mold inspection and testing alongside remediation, and they work directly with insurance companies on claims. The 24/7 emergency line is staffed for after-hours water and mold emergencies. Their contractor services arm handles drywall, painting, and trim work, so reconstruction after remediation stays in-house.
Reviews going back to 2019 consistently name Dave and Teresa by name, and several reviewers mention repeat projects — flooring in 2011, restoration in 2021, another project years later. Insurance adjusters have referred clients to them directly, which suggests a working relationship with carriers in the area. The crew includes Melvin, Lance, Tony, and Aaron, all of whom appear by name in positive reviews.
4.8 stars across 89 Google reviews is strong for a small owner-operated company. Nearly every detailed review mentions Dave by name, which is unusual — it signals that the owner is personally involved in most jobs rather than delegating to a revolving crew.
Services
Service area
Headquartered in Mooresville, North Carolina at 836 Williamson Rd. They serve central North Carolina with a focus on the Lake Norman and Iredell County area. Reviews confirm work in and around Mooresville. The website references central North Carolina broadly but does not name specific outlying cities or counties beyond their home base.
Review consensus
Dave Naylor is mentioned by name in the vast majority of positive reviews. Reviewers praise his responsiveness, willingness to explain options without being pushy, and his habit of being personally present during work. Teresa is consistently credited with fast, organized communication on quotes and paperwork. Melvin draws praise from multiple reviewers for installation quality, communication during projects, and returning to fix minor issues months later. Lance earned specific praise for floor refinishing craftsmanship and demonstrating finish options on-site. Tony and Aaron each appear in positive reviews for reliable fieldwork. Multiple reviewers describe the crew as arriving on time, completing work within stated timelines, and leaving the space clean. Several reviewers came to 123 Floor & Home after bad experiences with other contractors and describe the contrast favorably. Insurance adjusters have directly referred homeowners to this company.
2 found across 89 total reviews at 4.8★. Of the two recent 1-star reviews, one (jennifer eason, April 2026) contained no text. The owner responded stating they have no record of this person and believe it is a fraudulent review. The second (Erik Breault, March 2026) describes a substantive experience: Dave visited to give a quote even though the homeowner already had the situation covered, then never delivered the estimate. The reviewer called and texted multiple times over three weeks with no response. The reviewer explicitly noted the company has good reviews generally but was frustrated by the lack of communication and felt their job was silently declined without explanation.
There is no established complaint pattern — with only 2 one-star reviews in 18 months (one likely fraudulent), the negative signal is minimal. The Erik Breault experience may reflect a capacity issue common to small owner-operated companies: when Dave is busy, lower-priority quotes may fall through the cracks. The company does not appear to have a dedicated sales or office team beyond Dave and Teresa, which means responsiveness depends on their personal bandwidth. Melvin Madrid, listed as a field crew member, left a 5-star review with no text on his own company's page, which is worth noting as an anomaly but does not affect the overall review picture.
Dave Naylor (owner — strongly positive, most frequently mentioned, praised for responsiveness, knowledge, hands-on involvement, and honest communication). Teresa Naylor (owner/admin — positive, praised for fast quotes, organized paperwork, and personable communication). Melvin / Melvin Madrid (field crew/installer — positive, praised for installation quality, communication, and willingness to return for follow-up fixes). Lance (field crew — positive, praised for floor refinishing skill and demonstrating finish options). Tony (field crew — positive, praised for experience and reliability). Aaron (field crew — positive, praised for quality flooring work alongside Melvin).
This is a strong pick if you want the owner personally involved in your project. Ask for Dave by name — he handles most estimates and oversees jobs himself. Pin down a specific timeline for receiving your quote and get it in writing. Since they test for mold and do the remediation, bring in an independent mold assessor first. For flooring and water damage restoration bundled together, this company is hard to beat in the Mooresville area.
Keep in mind
- 123 Floor & Home both tests for mold and performs the remediation. This is a conflict of interest: the same company deciding whether you have a mold problem profits from fixing it. Get an independent mold assessment before committing to remediation work.
- One recent reviewer described requesting a quote after Dave visited, then being ignored for three weeks despite repeated calls and texts. The reviewer acknowledged the company has strong reviews overall but flagged the lack of follow-through. If you request an estimate, confirm a timeline for receiving it.
- Their primary identity is flooring and water damage restoration. Mold remediation is one of several services, not their sole focus. Ask how many mold-specific jobs they handle per month.
- The website claims 24/7 emergency service across central North Carolina, but this is a small owner-operated team. Confirm actual after-hours availability and response time for your specific location.