Provider profile
911 Restoration of Charlotte
Provider snapshot
What this listing says
Charlotte-area homeowners dealing with water damage that has led to mold, who need a single company to handle extraction, drying, and remediation under one 24/7 operation.
Best for
- Homeowners in Charlotte, Matthews, Mint Hill, or Mecklenburg County who need water damage handled fast and mold prevented or removed as part of the same job.
- Commercial property owners needing a single restoration vendor for water, fire, or mold damage across office or retail spaces.
- Anyone whose water damage has already led to mold growth and who wants one company to manage the full remediation and rebuild.
- Homeowners who need help coordinating with insurance or HOA on restoration claims, based on multiple reviews describing that support.
About this company
911 Restoration of Charlotte is a franchise location of the national 911 Restoration brand, based out of Matthews, NC. Their primary identity is water damage restoration, but they handle mold remediation, fire damage, sewage cleanup, and sanitization for both residential and commercial properties. They promise 24/7 availability with a 45-minute response time.
The mold removal page describes a six-step process: inspection, containment with negative air pressure, removal of affected materials, cleaning, moisture control with dehumidifiers, and final air quality testing. The website references IICRC certification for their team. Nothing here is unusual for a restoration franchise of this size, but the combination of in-house testing and remediation under one roof means they can move from water damage to mold work without a handoff.
911 Restoration is a national franchise system, so the Charlotte location operates under corporate branding, training standards, and marketing. The owner, referenced in reviews as Dennell (sometimes spelled Donnelle), runs the local operation and shows up in multiple reviews personally handling jobs and navigating insurance issues with customers.
A perfect 5.0 rating across 93 Google reviews is rare for any service company. Most of the review volume comes from water damage jobs rather than mold-specific work, and multiple reviewers describe Dennell by name as someone who explains options clearly and follows through on long projects.
Services
Service area
Headquartered in Matthews, NC. Serves Charlotte, Mecklenburg County, Pineville, Mint Hill, Huntersville, Davidson, Cornelius, and Newell. The commercial property page also lists Linden, Clark, Westfield, Cranford, Edison, and Metuchen, but those are New Jersey cities and appear to be templated franchise content.
Review consensus
Dennell (the owner) appears by name in at least five reviews. Reviewers describe him as calming during stressful situations, willing to work through insurance and HOA payment disputes over months, and available during holidays. Theodore drew praise for working until the job was done. Lupe was described as skilled and confident. Multiple reviewers highlight fast response times, with one noting a 2-hour arrival after calling multiple companies. Several reviews mention the team helping with adjacent needs like recommending a plumber.
0 found across 93 total reviews at 5★. No negative reviews exist in the last 18 months.
A perfect 5.0 across 93 reviews with zero recent negatives is statistically unusual for a restoration company. Several positive reviews come from single-review accounts, which is common for one-time emergency services but worth noting. The review base leans heavily toward water damage rather than mold remediation, so the rating reflects water restoration performance more than mold-specific work.
Dennell (owner — praised in multiple reviews for hands-on involvement, calming demeanor, and insurance navigation). Theodore (technician — praised for working until the job was complete). Lupe (technician — praised for skill and confidence).
If you hire 911 Restoration of Charlotte, ask for Dennell to be involved in your project. The review pattern shows an owner who stays engaged through complex, multi-month restorations. Get an independent mold test before agreeing to their remediation scope, and confirm that the scope of work matches what the independent tester recommends.
Keep in mind
- 911 Restoration does both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation work.
- This is a franchise, not an independent local company. Corporate sets the branding, training, and marketing. The local owner runs day-to-day operations, but franchise-level consistency can vary.
- The website lists service areas including Linden, Clark, Westfield, Cranford, Edison, and Metuchen on the commercial page. Those are New Jersey cities, not North Carolina, which suggests some pages use templated content from the franchise system.
- Most reviews describe water damage jobs. Mold-specific feedback is limited, so the strong rating reflects the water restoration side more than the mold remediation side.