Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Lincoln County homeowners dealing with mold after a plumbing failure or crawl-space moisture event who want one call to cover the leak fix, water extraction, and mold remediation under the Roto-Rooter franchise.
Best for
- Lincoln County homeowners who discover mold in a crawl space after a plumbing leak and want the same company to fix the pipe, dry the structure, and handle the mold work.
- Property owners who need a 24/7 emergency response for water damage, with reviewers consistently reporting same-day or same-evening arrivals.
- Homeowners who want help navigating insurance claims during water damage and mold projects, since multiple reviewers mention the team handling insurance coordination.
- Commercial property owners in the Lincolnton area, including logistics centers and manufacturing plants, who need water damage and mold services at scale.
About this company
Roto-Rooter Plumbing & Water Cleanup in Lincolnton is a franchise operation at 121 E Water St, serving Lincoln County and the surrounding Piedmont foothills. Mold remediation is a secondary service inside a business built around plumbing and water damage restoration. The Lincolnton location operates as an independent contractor under the Roto-Rooter brand, managed by Bruce Shockley and Daniel Bausum.
The website describes containment of affected areas, removal of mold-damaged materials, and application of antimicrobial treatments. The company handles the full chain from finding the plumbing leak, extracting the water, drying the structure with air movers and dehumidifiers, and then remediating mold if it has developed. IICRC training is referenced on the website. Nothing about the mold operation itself stands out as unusual. The real differentiator is that the plumber who fixes your burst pipe can hand off directly to the water damage and mold crews without you making separate calls.
Roto-Rooter has operated nationally since 1935, and this Lincolnton location covers Lincoln, Catawba, Caldwell, Burke, and Alexander counties. The service area extends to communities including Denver, Hickory, Newton, Morganton, Valdese, and Taylorsville.
Google shows a perfect 5.0 stars across 100 reviews, with zero negative reviews in the last 18 months. That is exceptionally rare. The volume is real and spread over multiple years, with consistent reviewer names and detail. This score reflects a location that takes customer experience seriously, though the relatively small review count means one bad stretch could shift the rating.
Services
Service area
Headquartered at 121 E Water St, Suite 201, Lincolnton, NC 28092. Serves Lincoln, Catawba, Caldwell, Burke, and Alexander counties, including the communities of Denver, Sunnyside, Vale, Hickory, Newton, Conover, Morganton, Valdese, Taylorsville, Lenoir, Longview, Laboratory, and Viewmont.
Review consensus
Jonathan is the most frequently named employee, appearing in at least 10 reviews for water damage assessment, drying monitoring, and clear communication. Reviewers describe him as punctual, knowledgeable, and proactive about scheduling around homeowner calendars. Cesar (also spelled Caesar) pairs frequently with Jonathan and draws praise for hands-on remediation and restoration work. Jaylan earns multiple mentions for respectful treatment of homes and strong communication during remediation jobs. Josh is named as a supervisor and emergency responder who coordinates between plumbing and water restoration crews. Wesley (Wes) and Richard are praised as a team for going above and beyond on water damage cleanups. Jamie (also Jaime) appears in older reviews for conscientious work and keeping floors and furniture protected. Fast response times dominate the reviews, with several customers reporting arrival within 30 minutes to two hours of their call, including weekends and evenings.
0 found across 100 total reviews at 5.0★. No one-star or negative reviews exist in the last 18 months. The review record across 100 reviews at 5.0 stars contains no complaints to analyze.
The review pattern shows a well-run local franchise where named field crews build repeat-customer relationships. Jonathan, Cesar, Jaylan, and Josh appear across dozens of reviews spanning more than a year, suggesting low turnover on the water damage side. The consistency of praise around communication and insurance help indicates a management culture (Bruce Shockley and Daniel Bausum) that prioritizes customer experience. The absence of any negative reviews is unusual and worth noting: it could reflect genuinely strong operations, or it could mean the review sample is incomplete. Either way, the positive reviews contain enough specific detail (named staff, described work, insurance process references) to read as authentic.
Jonathan (water damage assessment and drying tech -- positive, named in 10+ reviews for communication, punctuality, and follow-through). Cesar/Caesar (field tech/restoration -- positive, frequently paired with Jonathan, praised for remediation work). Jaylan/Jaylen/Jay (remediation tech -- positive, praised for respectful home treatment and communication). Josh (supervisor/emergency response -- positive, coordinates plumbing and restoration crews). Wesley/Wes (field tech -- positive, praised for going above and beyond on water damage). Richard (field tech -- positive, paired with Wesley and with Jimmy). Jimmy Lemus (field tech -- positive, praised for explaining every step). Alan (field tech -- positive, paired with Jonathan for drying and material removal). Micgeal (field tech -- positive, praised for professionalism). Mason (plumbing tech -- positive, praised for fast water heater installation). Scott (plumbing tech -- positive, paired with Mason). Cody Nester (plumbing tech -- positive, fast diagnosis and clear explanations). Liam (plumbing tech -- positive, praised for honesty and friendliness). Jamie/Jaime (field tech -- positive, praised for conscientiousness and protecting property). Zach/Zack (field tech -- positive, paired with Jamie). Malachai (field tech -- positive, paired with Jamie). Parrish (plumbing tech -- positive, emergency response).
Ask for Jonathan or the Jonathan-Cesar team if your job involves water damage leading to mold. The emergency response and drying side of this franchise runs well based on consistent, detailed reviewer feedback. Get an independent mold assessment before signing a remediation contract, since Roto-Rooter handles both sides of that equation. Confirm your specific location falls within their regular service area rather than at the fringe.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is the same one that profits from fixing it. Consider getting an independent mold assessment before committing to remediation work.
- This is a plumbing company first. Mold remediation is one service among many, not the core focus. If your mold situation is complex or involves extensive air quality concerns, ask specifically about the mold crew's experience and whether they handle your type of job regularly.
- The service area stretches from Lincolnton to Morganton, Hickory, and Taylorsville, covering five counties. For locations on the edges of that range, confirm response times and whether the same crew covers your area.
- This location operates as an independent contractor under the Roto-Rooter brand. Services, pricing, and guarantees vary by location, so do not assume national Roto-Rooter policies apply here.