Provider profile
Premier Restoration Services
Provider snapshot
What this listing says
Eastern NC homeowners in Kinston, Goldsboro, or New Bern dealing with water damage or mold that need a restoration company offering 24/7 emergency response and insurance claim support.
Best for
- Homeowners in Kinston, Goldsboro, or New Bern who need same-day water extraction after a pipe burst or flood.
- Buyers who want a single company to handle water mitigation, mold remediation, and reconstruction without coordinating multiple contractors.
- Property owners who need help navigating insurance claims for water or fire damage restoration.
About this company
Premier Restoration Services is a locally owned restoration company headquartered on Queen Street in Kinston, North Carolina. Their primary work is water damage cleanup and restoration, though they also handle mold remediation, fire and smoke damage, and reconstruction. They claim over 18 years of experience working with home insurance companies and advertise IICRC-trained technicians.
Their mold remediation process includes containment with negative air pressure, antimicrobial treatments, and air filtration. They also offer a $200 mold inspection and work with outside testing labs for laboratory analysis. For water damage, they use moisture meters, thermal cameras, and commercial-grade dehumidification equipment. They list crawl space encapsulation as an additional service.
With 4.8 stars across 28 Google reviews and zero negative reviews in the past 18 months, this is a small-market company with an unusually clean review record. Nearly every review names specific crew members, which suggests consistent staffing rather than rotating subcontractors.
Services
Service area
Headquartered in Kinston, North Carolina (Lenoir County). Their service locations page confirms customers in Kinston, La Grange, Pink Hill, and Deep Run. They also market to New Bern, Goldsboro, Greenville, and Wilson across eastern North Carolina, though response times to those cities are worth confirming.
Review consensus
Tex is the most frequently mentioned crew member, appearing in at least 12 reviews. Reviewers consistently describe fast initial response, clean work sites, and willingness to explain the process. Greg, who appears to be the owner, is praised for showing up personally for inspections, sometimes the next morning. Jose Rodriguez draws praise for daily check-ins and clear step-by-step explanations. Ledy is singled out for fire damage cleaning work. Multiple reviewers note the crew drove long distances or handled unexpected extra work without complaint, such as one crew driving two-plus hours to Raleigh to find matching trim.
0 found across 28 total reviews at 4.8★. No 1-star reviews exist across 28 total reviews. The lowest rating in the dataset is a single 4-star review from Janet MacLaren in October 2022, who still described the crew as efficient and pleasant.
The review pattern skews heavily toward water damage emergencies rather than mold-specific jobs. Only two reviews mention mold work directly. This is consistent with a restoration company whose mold remediation is secondary to its core water damage business. The near-universal mention of Tex suggests he is the primary field lead, meaning the buyer experience likely depends on his availability.
Tex (field crew lead — positive, mentioned in 12+ reviews). Greg (owner — positive, praised for personal inspections and standing by pricing). Jose Rodriguez (crew member — positive, praised for communication and daily check-ins). Ledy (cleaning specialist — positive, praised for fire damage cleaning). CG (crew member — positive). Steven (crew member — positive). Brian (crew member — positive). Alex (crew member — positive). Ethan (crew member — positive). Tim (crew member — positive). Jared (crew member — positive). Caitlin (crew member — positive). Marcus (crew member — positive).
This is a small, locally owned crew with a strong track record on water damage emergencies. Ask for Tex if you need water mitigation, and confirm Greg will handle your inspection personally. If your job is mold-only, get an independent test first since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold profits from fixing it. Ask for an independent third-party mold test before committing to remediation work.
- Their service locations page lists only Kinston, La Grange, Pink Hill, and Deep Run as confirmed customer locations, though they market to Goldsboro, New Bern, Greenville, and Wilson. Confirm response times for locations outside Lenoir County.
- The website mentions both 18 years and 60 years of experience on different pages, which is unclear. Ask what year the business was founded and whether the higher number refers to combined staff experience.
- With only 28 reviews, the 4.8 rating is based on a small sample. Most reviewers have few other Google reviews themselves.