Provider profile
TruNorth Construction & Restoration LLC
Provider snapshot
What this listing says
Kings Mountain and Cleveland County homeowners who need mold cleaned up alongside water or fire damage, with reconstruction handled by the same crew.
Best for
- Cleveland County, Gaston County, and Rutherford County homeowners dealing with mold after water damage who want one company to handle mitigation through reconstruction.
- Owners of older homes where mold work may uncover asbestos or lead, since TruNorth handles abatement in-house rather than subcontracting it.
- Homeowners unsure whether damage warrants an insurance claim — TruNorth offers pre-claim inspections to help you decide before filing.
- Buyers who want a veteran- and women-owned local firm rather than a franchise operation.
- Crawlspace mold situations that need encapsulation and dehumidifier installation after remediation.
About this company
TruNorth Construction & Restoration operates out of Kings Mountain, NC, with a second office in Mills River, NC. Sydney and James founded the company as a veteran- and women-owned restoration firm covering mold, water, fire, and storm damage under one roof. They also handle lead and asbestos abatement, crawlspace encapsulation, and full reconstruction after damage work wraps up.
The mold remediation side includes testing, containment, air filtration, removal, and moisture prevention. TruNorth uses IICRC-certified technicians and offers financing through FTL Finance. They run pre-claim property inspections where a technician assesses whether damage warrants an insurance claim before you file one.
Sydney and James run the business as a family operation. The company holds BBB A+ accreditation and memberships in the Cleveland County Chamber of Commerce, Gaston Business Association, Lincoln County Chamber of Commerce, and the Restoration Industry Association. One reviewer noted the company is newer but the crew brings over 15 years of hands-on restoration experience.
At 4.9 stars across 36 Google reviews, the rating is strong for a smaller operation. Nearly every reviewer highlights fast response times and steady communication throughout multi-week projects.
Services
Service area
TruNorth operates from two offices: Kings Mountain, NC (Cleveland County) and Mills River, NC (Henderson County). They list 14 counties across NC and SC: Cleveland, Lincoln, Gaston, York, Rutherford, Cherokee (SC), Catawba, Mecklenburg, Henderson, Buncombe, Haywood, Yancey, McDowell, and Transylvania. That is a wide spread — Kings Mountain to Asheville is roughly 90 miles — so confirm response times for locations far from either office.
Review consensus
Fast emergency response dominates the praise. Edy Bergstrom described a 20-minute arrival after a pipe burst. Charles Seabright said they showed up within an hour on a Friday afternoon at 4 PM. Chaz Collier reported Justin arriving at 1 AM with equipment ready. Communication is the second theme — Steven Steele noted TruNorth copied him on every exchange with the insurance adjuster. Rise Williams named Justin Trammell, JT Clifton, and Connor Wilson for reliability across different crews. Elise McSwain, a Local Guide with 51 reviews, praised JT and Adam for coordinating abatement, asbestos testing, and flooring on an older home with flood damage. Sharon Sorensen highlighted Drew and JT for listening and executing a plan in a complex situation. Multiple reviewers mention the team explaining each step of the process clearly.
1 found across 36 total reviews at 4.9★. Donna Williams described a mitigation job where TruNorth extracted water, tore out cabinets and flooring, then told her the reconstruction crew was 3 to 6 months behind and she could find someone else to finish. She felt the insurance company was overcharged for limited work. The owner responded that the reconstruction division was backed up due to high claim volume and offered a referral to a partner contractor. The owner also noted the customer's drying equipment was repeatedly found turned off, extending the drying period and increasing the bill. The disagreement over charges remains unresolved in the review — both sides present specific claims.
TruNorth handles the full cycle from emergency response through reconstruction, but the reconstruction division operates on a separate timeline from mitigation. The one complaint centers on this gap — fast mitigation followed by a long reconstruction wait. The owner's response was specific and engaged with the details rather than offering a generic phone number, which suggests active reputation management. With 35 of 36 reviews at 5 stars, the single negative reads as an isolated operational bottleneck rather than a pattern.
Justin / Justin Trammell (technician/crew lead — praised repeatedly for emergency response, communication, and insurance coordination). JT / JT Clifton (crew lead — praised for coordination, listening, and execution). Sydney (co-founder — praised for insurance guidance, knowledge, and responsiveness). Drew (crew member — praised for debris cleanup and planning). Adam (crew member — praised for coordinating abatement and flooring). Connor Wilson (crew member — praised for courtesy and reliability). James (co-founder — praised for efficiency, detail, and friendliness).
Justin and JT are the names that keep surfacing — ask for one of them to manage your project. Get the reconstruction timeline in writing before signing, especially if your mold or water damage requires rebuild work afterward. The company responds quickly to emergencies and communicates well, but the mitigation-to-reconstruction handoff has caused at least one customer frustration.
Keep in mind
- TruNorth tests for mold and remediates it. That dual role creates a financial incentive to find problems they then get paid to fix. Ask whether they accept third-party test results or will let an independent lab confirm their findings.
- One reviewer reported a 3-to-6-month wait for reconstruction after mitigation wrapped up. The owner acknowledged the backlog was real. If your project needs rebuild work, pin down the reconstruction timeline in writing before signing.
- The company is relatively young. While individual team members have 15+ years of experience, the business itself does not have a long track record. Ask for references from completed projects similar to yours.
- Their service area stretches across 14 counties in NC and SC, from Mecklenburg to Buncombe to Cherokee County, SC. Confirm response times for your specific location, especially if you are far from Kings Mountain or Mills River.