Provider profile
ADU Water Fire Mold Storm
Provider snapshot
What this listing says
Jacksonville and Onslow County homeowners dealing with mold after water damage or storms who want a single company to handle extraction, drying, remediation, and rebuild under one contract.
Best for
- Jacksonville and Onslow County residents who need mold remediation tied to water damage from plumbing leaks, HVAC failures, or storm flooding.
- Homeowners who want one contractor to handle the entire sequence from water extraction through mold removal through rebuild, rather than coordinating multiple companies.
- Commercial property owners, including multi-family housing, medical facilities, and retail centers, who need restoration services with insurance coordination.
- Military families near Camp Lejeune who need 24/7 emergency response for water or mold emergencies, including after-hours and weekend calls.
- Property owners dealing with insurance claims who want a company that bills insurance directly and handles the paperwork.
About this company
ADU Water Fire Mold Storm is the Jacksonville, NC branch of All Dry USA, a national restoration franchise operating across eight states. Their Google listing is categorized as a water damage restoration service, and mold remediation is one piece of a much broader operation that includes fire and smoke damage, storm restoration, leak detection, plumbing, roofing, and full property rebuilds. They are a women-owned business and a division of All Repair & Restoration, LLC.
What stands out is the breadth of work they handle under one roof. They do mold testing, remediation, and the water damage restoration that typically causes the mold problem in the first place. They also handle the rebuild afterward, including drywall, flooring, tile, and painting. The website mentions IICRC certification across multiple specialties including water damage restoration, fire and smoke restoration, and applied structural drying. They hold EPA Lead Safe certification and OSHA training. They work directly with insurance companies and offer financing.
The Jacksonville office sits in Onslow County, near Camp Lejeune, and multiple reviewers reference military-connected households. The company claims over 10 years of experience and has won Angie's List Super Service awards for 10 consecutive years. They operate 24/7 with emergency dispatch.
At 4.7 stars across 61 Google reviews with zero negative reviews in the past 18 months, the rating is strong. The review volume is moderate but the consistency is notable, with the vast majority of reviews at 5 stars and many naming specific crew members by name.
Services
Service area
Headquartered at 2721 Commerce Rd, Jacksonville, NC in Onslow County. The North Carolina operation also has offices in Raleigh and Charlotte. All Dry USA operates nationally across Florida, Texas, New York, New Jersey, Connecticut, Massachusetts, South Carolina, and North Carolina, but the Jacksonville listing specifically serves the Onslow County area. Confirm that your location falls within the local crew's service radius rather than a distant regional office.
Review consensus
The Jacksonville crew draws consistent, specific praise. Kurt Walsleben (project manager) is repeatedly named for fast initial response, often arriving within 30-40 minutes of a call, including late at night. Garrett Konecny and Will Brown are the most frequently mentioned field technicians, praised across more than a dozen reviews for being respectful of homes, explaining work as they go, and cleaning up thoroughly. Will Melton, Matt/Matthew Mitchell, Dylan, and Charlie also receive positive mentions. On the customer service side, Melodie and Keyana are praised for scheduling and phone interactions. Several reviewers specifically note that the crew treated military families with extra care and went beyond the scope of the original job.
0 found across 61 total reviews at 4.7★. No negative reviews (at or below 3 stars) appeared in the last 18 months across 61 total reviews at 4.7 stars. The review record provides no recent complaints to analyze.
The review pattern has a distinctive shape. Almost all detailed positive reviews date from 2020-2022 and name the same core crew: Kurt, Garrett, Will Brown, Will Melton, and Matt. Reviews from 2023-2024 are sparser and mostly praise phone staff (Melodie, Keyana, Gloria) rather than field work. This could indicate crew turnover, a shift in the local operation, or simply fewer jobs generating reviews. The absence of any negative reviews in 18 months is unusual and worth noting, though it does not necessarily indicate review manipulation.
Kurt Walsleben (project manager — consistently positive, praised for responsiveness and communication). Garrett Konecny (field technician — consistently positive, most-mentioned crew member). Will Brown (field technician — consistently positive, frequently paired with Garrett). Will Melton (field technician — positive, praised for knowledge and professionalism). Matthew Mitchell (field technician/lead — positive, praised for team leadership). Dylan (field technician — positive). Charlie (field technician — positive, mentioned for finish work and installation). Matthew Kenny (field technician — positive). David (technician — positive, praised for mold work responsiveness). Kirk (technician — positive). Big Mike (crew member — positive). Bob Hammond (contact/scheduling — positive). Melodie (customer service — positive, praised for helpfulness). Keyana (scheduling — positive, praised for professionalism). Gloria (scheduling — positive).
If your mold problem stems from water damage, this crew can handle the full chain from leak detection through remediation through rebuild. Ask for Kurt as your project manager if he is still with the Jacksonville office. Since the most detailed field reviews are from 2020-2022, confirm that the crew handling your job has the same experience level that earned those reviews.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then profits from the remediation has a financial incentive to find problems. Ask whether they will accept a third-party test or recommend an independent testing company.
- This is a national franchise, not a locally owned business. The Jacksonville office is part of All Dry USA with locations across eight states. Corporate branding and local execution can vary.
- The website lists a Jacksonville address at 2721 Commerce Rd but also references a Raleigh office at 1100 Corporation Pkwy for the contact form and customer support line. Confirm which office and crew will actually handle your job.
- Mold remediation is one of many services they offer. If you need a company that specializes exclusively in mold, this is not that. Their primary identity is water damage restoration.
- The website is heavy on marketing language and light on specifics about mold remediation equipment or methods. The mold page does not name specific containment procedures, testing protocols, or post-remediation verification standards.