Provider profile
Sunshine Restoration Group
Provider snapshot
What this listing says
Indian Trail and southeast Charlotte homeowners facing water damage or mold who want same-day response from an owner-operated restoration company with a 5.0 Google rating.
Best for
- Homeowners in Indian Trail, Matthews, Mint Hill, or Weddington dealing with water damage who need someone on-site within hours.
- Buyers or sellers who need mold air quality testing and want results explained on the spot — several reviewers describe the crew walking them through findings in plain language.
About this company
Sunshine Restoration Group operates out of Indian Trail, North Carolina, serving the greater Charlotte metro. They handle water damage, mold remediation, mold testing, fire damage, and biohazard cleanup for both residential and commercial properties. Owner Tim runs the operation directly — multiple reviewers describe him answering calls personally, showing up for inspections the same day, and in at least one case refusing payment when he determined no work was needed.
Their mold inspection toolkit includes moisture meters, infrared cameras, hygro-thermometers, particle scanners, borescopes, and air sampling equipment. They use antimicrobial solutions and HEPA filtration during remediation. The website claims a 45-minute on-site guarantee for emergencies, and reviews consistently describe arrival within an hour or two of calling.
They hold IICRC certification, a BBB A+ rating, and EPA certification. With 157 Google reviews and a 5.0 rating, they sit at the high end of the scale for a restoration company in this market — most companies with that volume land between 4.5 and 4.8.
Services
Service area
Headquartered in Indian Trail, North Carolina. Their website lists service coverage across Charlotte, Indian Trail, Huntersville, Matthews, Waxhaw, Pineville, Concord, Wingate, Monroe, Mint Hill, and Weddington. Reviews confirm work in the broader Charlotte metro area.
Review consensus
Lupe appears in more reviews than any other crew member — praised by name in at least 10 reviews for fast arrival, clear explanations, and consistent follow-through. Gus and Goorkis frequently work alongside Lupe and draw similar praise. Avery gets repeated mentions for mold-related work, with reviewers noting his willingness to explain each step. Bryan shows up across both water damage and mold testing reviews, with multiple reviewers highlighting after-hours communication. Tim the owner is praised for answering calls personally, showing up for same-day inspections, and in one case telling a homeowner their house was fine and refusing payment. Erica and Lori handle project coordination and scheduling — both are mentioned positively. Reviewers consistently highlight three things: speed of initial response, willingness to explain what they are doing and why, and working directly with insurance.
1 found across 157 total reviews at 5.0★. The single negative review from June 2025 says the reviewer will never use or recommend the company again, citing a lack of care for customer concerns. No specifics about the service performed, the timeline, or what went wrong. The reviewer also suggests many positive reviews are not from real customers. The account has 2 reviews and 0 likes. The company did not respond.
The negative review is a single vague complaint with no detail, from a low-activity account, against 156 five-star reviews — many from Local Guides and multi-review accounts describing specific crew members and specific jobs. The company did not respond to the one negative review it received, so there is no window into how they handle public complaints.
Lupe (crew lead — positive), Gus (crew member — positive), Goorkis/Georkis (crew member — positive), Avery (technician — positive), Bryan (technician — positive), Abi (technician — positive), Nani (technician — positive), Scott (technician — positive), Erica (project coordinator — positive), Lori (office manager — positive), Tim (owner — positive), Andrew (crew member — positive), Will/William (crew member — positive), Michel (crew member — positive), Lamar (crew member — positive), Kevin (crew member — positive), Christine (crew member — positive), Blaze (crew member — positive), Ken (crew member — positive), Brad (crew member — positive)
With 157 reviews at 5.0 stars and a roster of repeatedly named crew members, this company has an unusually strong track record. Ask for Lupe if you need water damage work — he appears in more reviews than anyone else. The one gap: they did not respond to their only negative review, so push for written commitments on scope and timeline before work begins.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent test before committing to remediation.
- The single recent negative review mentions feeling dismissed over customer concerns, and the company did not respond to it. With a 0% owner response rate on negative reviews, you cannot see how they handle complaints publicly.
- Their service area spans at least 11 cities across the Charlotte metro. Confirm response time guarantees apply to your specific location before booking.
- They work with insurance companies on claims, but the website does not clarify whether they bill insurance directly or require you to pay upfront and seek reimbursement.