Provider profile
SERVPRO of High Point
Provider snapshot
What this listing says
High Point homeowners dealing with mold after water damage who want one crew to handle remediation and reconstruction under a single insurance claim.
Best for
- High Point and Triad-area homeowners who discover mold after a water leak and need both remediation and reconstruction from the same company.
- Property owners dealing with hidden mold behind walls or in crawlspaces, where the source of moisture also needs to be located and addressed.
- Commercial property managers who need fast mold response with minimal business disruption and streamlined insurance documentation.
- Homeowners who want the franchise owner involved -- Carlos Olvera has personally assessed mold situations for customers.
About this company
SERVPRO of High Point is a restoration franchise in High Point, NC that handles mold remediation as part of a broader water, fire, and storm damage operation. Carlos Olvera and his wife have owned this franchise for 16 years. Mold work is not their primary volume driver -- most of their reviews center on water damage -- but they have a dedicated mold page and multiple mold-specific reviews from customers across the Triad area.
What stands out here is the in-house construction division. Most restoration companies sub out reconstruction, but this team keeps mitigation and rebuild under one roof. Troy Lescalleet runs reconstruction as project manager, with Dan and Shane handling drywall, flooring, and painting. That means one insurance claim, one point of contact, and no handoff gap where mold could regrow while you wait for a contractor. Their mold remediation page references IICRC certification, containment procedures, air scrubbers, HEPA vacuums, and antifungal treatments.
The franchise serves High Point, Deep River, and Jamestown as primary territory, though reviews come from customers in Greensboro, Asheboro, Trinity, Archdale, Summerfield, Randleman, and Winston-Salem. Carlos Olvera sometimes does initial assessments personally -- one mold customer noted the owner came to their home for the evaluation.
4.9 stars across 161 Google reviews is exceptional volume for a local restoration company. Zero negative reviews in the last 18 months. That track record is unusually clean, even for a well-run franchise.
Services
Service area
SERVPRO of High Point is based at 712 McWay Dr in High Point, NC. Their listed service area covers High Point, Deep River, and Jamestown. Reviews also come from customers in Greensboro, Asheboro, Trinity, Archdale, Summerfield, Randleman, and Winston-Salem, suggesting they serve a broader Triad-area radius.
Review consensus
Troy Lescalleet (reconstruction project manager) is the most frequently named employee, praised for managing insurance communication, setting clear timelines, and overseeing quality reconstruction work. Nick draws consistent praise for mitigation speed and customer communication. Ivan appears in multiple mold-specific reviews for identifying hidden mold growth and resolving odor complaints. Dan and Shane handle reconstruction finish work -- drywall, painting, flooring -- and reviewers regularly note results that are invisible to the eye. Savanna Cline runs crew-level mitigation jobs and gets specific praise for explaining processes and packing out belongings carefully. Carlos Olvera (owner) is named for personal assessments, fast after-hours response, and direct involvement on emergency calls. Austin and Chris are praised for crawlspace and mitigation work. Ryan handled a basement sewage and plumbing disaster. Tony coordinated insurance and painting quality control on a recent ice storm job.
0 found across 161 total reviews at 4.9★. No negative reviews found in the last 18 months. Across all 161 reviews at 4.9 stars, the recent record contains no complaints to analyze.
The review pattern shows an unusual structural advantage: because SERVPRO of High Point handles both mitigation and reconstruction in-house, customers interact with the same company from emergency response through final paint. Multiple reviewers specifically note choosing to stay with SERVPRO for reconstruction after mitigation was complete, citing trust built during the first phase. The named staff consistency across reviews spanning two years -- Troy, Nick, Dan, Shane, Ivan, Savanna -- suggests low turnover for a restoration company. Several reviewers mention repeat use of SERVPRO of High Point across different incidents.
Troy Lescalleet (reconstruction project manager -- positive). Nick (mitigation lead -- positive). Ivan (mitigation/mold technician -- positive). Dan/Daniel Olvera (reconstruction/finish work -- positive). Shane (reconstruction/finish work -- positive). Savanna Cline (crew leader/mitigation -- positive). Chris (mitigation technician -- positive). Austin (mitigation/mold technician -- positive). Ryan (mitigation/sewage -- positive). Tony (project coordinator -- positive). Carlos Olvera (owner -- positive).
Ask for Troy if your mold job needs reconstruction afterward -- he manages insurance and coordinates the rebuild. For mold-only work, ask whether Ivan or Austin will be assigned, as both have mold-specific experience noted in reviews. Get an independent mold test before SERVPRO starts work, since they do not do independent testing themselves.
Keep in mind
- This is a large restoration franchise, not a mold-only company. Mold remediation is one service among many, so ask whether your job will be handled by their mold-trained technicians or general restoration staff.
- Their website mentions mold inspections and sampling, but the classification indicates they do not do independent testing. Get a separate mold test from an independent assessor before and after remediation.
- Service area claims extend well beyond High Point -- reviews come from as far as Winston-Salem and Asheboro. Confirm response time for your location before booking.
- With zero negative reviews in 18 months across 161 total reviews, the review profile is unusually clean. That is a strong signal, but it also means there is no recent complaint data to help you calibrate expectations.