Provider profile
United Water Restoration Group of Hickory
Provider snapshot
What this listing says
Hickory-area homeowners dealing with water damage or mold after a pipe burst or storm who want a veteran-owned restoration company with bilingual (Spanish) support and same-day response.
Best for
- Hickory and Catawba Valley homeowners who need mold remediation tied to a recent water event like a pipe burst, appliance leak, or flood.
- Property owners who want one company to handle water extraction, mold removal, and reconstruction without coordinating multiple contractors.
- Spanish-speaking homeowners who need bilingual communication during a stressful restoration project.
- Commercial property owners in the Greater Hickory area dealing with after-hours water emergencies who need same-day response.
- Homeowners who want help navigating insurance claims as part of their restoration project.
About this company
United Water Restoration Group of Hickory is a franchise restoration company based on 3rd Ave SE in Hickory, North Carolina. They are veteran-owned and focus primarily on water damage restoration and mold remediation, though they also handle fire, smoke, storm, and sewage damage. Mold remediation is one piece of a broader restoration operation, not their sole focus.
Their mold remediation page describes a five-step process: inspection, containment using physical barriers and negative air pressure, air filtration with HEPA filters and air scrubbers, removal of affected materials with antimicrobial treatments, and restoration of damaged areas. They handle reconstruction in-house, which means you can go from emergency mitigation through rebuild with one company. They also do plumbing repair and roof repair, which is unusual for a restoration outfit.
Nate is the owner. The field team includes Bery (who is bilingual in Spanish), Pierceson, Wesley, and Mickey. Multiple reviews mention the company calling plumbers on the customer's behalf and coordinating with insurance companies directly. One reviewer noted the crew called nine plumbers on a Friday evening to find someone who could respond. They claim a 60-minute response target for emergencies.
A perfect 5.0 rating across 106 Google reviews is rare for any restoration company. Every single review in the packet is 5 stars, with no negatives in the last 18 months. That kind of consistency across 106 reviews, including several from Local Guides with high review counts, suggests the experience is genuinely strong rather than artificially inflated.
Services
Service area
Headquartered in Hickory, North Carolina. They list service across a wide area of the western NC foothills including Statesville, Morganton, Lenoir, Newton, Conover, Granite Falls, Hudson, Valdese, Hildebran, Taylorsville, Claremont, Lincolnton, and Vale. The spread from Statesville to Morganton covers roughly 60 miles, so confirm response times for locations on the edges.
Review consensus
Fast response time is the dominant theme. Multiple reviewers describe same-day arrivals, including one who had a crew on-site within 15 minutes on a Sunday. Pierceson draws praise for knowledgeable inspections and clear explanations, appearing by name in at least 10 reviews. Bery is praised repeatedly for being respectful, informative, and bilingual. Nate, the owner, is mentioned by name for personally answering calls and showing up on jobs. Several reviewers highlight insurance navigation help as a major value, with the company handling paperwork and coordinating directly with insurers. Communication throughout the process is mentioned in nearly every substantive review.
0 found across 106 total reviews at 5.0★. No negative reviews found in the last 18 months. With 106 total reviews at a 5.0 rating, there are zero 1-star, 2-star, or 3-star reviews to evaluate.
The absence of any negative reviews across 106 ratings is statistically unusual for a restoration company, where insurance disputes, pricing disagreements, and timeline frustrations commonly generate at least a few complaints. This could reflect genuinely strong service, or it could reflect a young business that has not yet hit the volume where complaints surface. The review dates span roughly one year, suggesting this location is relatively new. Several reviews come from accounts with only 1-2 total reviews, which is common in restoration (people review after a one-time emergency) but worth noting.
Bery (technician/field lead — praised repeatedly for communication, professionalism, and bilingual support). Pierceson (technician/inspector — praised repeatedly for knowledge, responsiveness, and clear explanations). Nate (owner — praised for answering calls personally, showing up on jobs, and going above and beyond). Wesley (technician — praised for reliability and thoroughness). Mickey/Michael (technician — praised for crawlspace work and politeness).
With zero complaints to flag and consistent praise from over 100 reviewers, the review record gives no reason for concern. Ask for Pierceson if you want a detailed inspection, and ask for Bery if you need Spanish-language support. Confirm your specific location is within their core response area before booking if you are outside Hickory proper.
Keep in mind
- This is a franchise location of United Water Restoration Group, a national brand. Your experience depends on the local team, not the franchisor. The Hickory location's reviews reflect this specific crew.
- They do not perform independent mold testing or inspections. You will need a separate company for pre-remediation testing if your situation requires it.
- Their service area list is broad, stretching from Lincolnton to Morganton to Statesville. Confirm response times for locations far from Hickory.
- As a full-service restoration company, mold remediation is one of many services they offer. If you need a mold-only specialist, this is a generalist operation.
- They list roof repair and plumbing repair among their services, but reviews primarily mention water damage and mold work. Ask about their track record on roofing specifically before committing.