Provider profile
Emergency Restoration Xperts (ERX)
Provider snapshot
What this listing says
Hickory and western North Carolina homeowners dealing with water damage who want a single company to handle mitigation, mold remediation, and full reconstruction under one roof.
Best for
- Hickory-area homeowners who need water damage mitigation and want the same company to handle the rebuild afterward
- Insurance-referred jobs where heavy documentation and adjuster coordination matter
- Homeowners with mold discovered after a water event who need remediation tied into the restoration project
- Commercial property owners in western NC or upstate SC needing 24/7 emergency response
About this company
Emergency Restoration Xperts (ERX) is a family-owned restoration company headquartered in Charlotte and operating out of Hickory, serving western North Carolina. They do both testing and remediation for mold, plus water damage, fire damage, storm damage, and full reconstruction. That means they handle the entire lifecycle of a disaster job from emergency dry-out through rebuild.
Their mold remediation page describes a process using containment, negative air pressure, HEPA filtration, and antimicrobial treatment. They also do structural drying with dehumidifiers and air movers. The reconstruction side is notable: most restoration companies subcontract the rebuild, but ERX keeps it in-house. One reviewer noted that ERX sent over 300 photos to the insurance company documenting all the damage, which suggests they take the documentation side seriously.
ERX has been operating since 2013, giving them over a decade in the restoration business. They hold NC license 74174 and SC license 120094, and display IICRC affiliation on their website. They run offices or service areas covering Charlotte, Greensboro, Hickory, Boone, and Asheville in North Carolina, plus Columbia and Greenville in South Carolina.
At 4.6 stars across 106 Google reviews, the rating is solid but not exceptional. The overwhelming majority of reviews are 5-star, and many name specific crew members by name, which is a good sign for consistency across a multi-location operation.
Services
Service area
ERX is headquartered in Charlotte, NC with a presence in Hickory serving western North Carolina. They list service locations in Charlotte, Greensboro, Hickory, Boone, and Asheville in North Carolina, plus Columbia and Greenville in South Carolina. That covers a wide geographic footprint across two states, so confirm response time for your specific address.
Review consensus
Crew communication is the dominant theme. Victor gets praised repeatedly for keeping homeowners informed daily during multi-day jobs. Nelson draws similar praise for calling every day and sharing photos of his work. Tyriq (also spelled Tyreek, Tyreq, Tyree) and Jacob appear together in multiple reviews for mitigation work and are praised for being knowledgeable and explaining the process. Craig is credited with bringing moisture levels down to 5% on a flood job, verified by the homeowner's own public adjuster. Jeff Williams in Asheville gets repeat mentions for reconstruction and remodeling. Kevin is named specifically for responsive customer support. Multiple reviewers note that ERX arrived the same day they called, including one Sunday morning response within two hours.
2 found across 106 total reviews at 4.6★. Kurt Stephens describes a reconstruction project that started in September and was still unresolved by April. The complaint is specific and detailed: materials left in the rain because the crew did not have a key, three separate flooring reorders, walls not painted per contract, insulation under the house missed entirely, furniture not moved back after completion, digitally signed paperwork lost, and kitchen countertops damaged with no resolution after four months. He says customer service never answered his calls and took 4-5 days to return them. The owner's response was a generic template asking him to email. The second 1-star review from J P has no text, making it impossible to assess.
The split between mitigation and reconstruction quality is striking. Almost every positive review describes the mitigation phase (water extraction, drying, initial assessment), while the one detailed negative review is entirely about the reconstruction phase. This suggests ERX may have stronger crews and processes on the emergency side than the rebuild side. The owner response to the negative review was a template deflection rather than an engagement with the specific complaints, which stands in contrast to the otherwise strong communication culture the positive reviews describe.
Victor (field tech/foreman — consistently praised for communication and compassion across many reviews). Nelson (field tech — praised for daily calls, photo documentation, and mold remediation work). Tyriq/Tyreek/Tyreq (field tech — praised for knowledge and dependability across multiple reviews). Jacob (field tech — praised for mitigation and subfloor repair work). Keith (field tech — praised for thoroughness and communication). Jeff Williams (Asheville-based — praised for reconstruction and remodeling). Craig (field tech — praised for exceptional drying results). Jose (field tech — praised alongside Victor for hard work). Johnny (field tech — praised for mold mitigation). Kevin (customer support — praised for responsiveness). Jessi (field tech — praised for kindness). Alex Morones (lead tech — praised for catching details others would miss). Jermaine (field tech — praised for hard work). Katie (field tech — praised for mitigation). Neil Helms (took over a job and improved communication and speed). Roy (mold remediation — praised for thoroughness and communication). Tim (field tech — praised alongside Victor). Max/Maximus (field tech — praised for water mitigation). Rachel (pack-up team — praised for care with belongings). Darren Swails (project manager — praised for coordination). Ashton (project manager — noted as good but project was slow to start). Joey (field tech — praised for persevering despite material issues). Marcus (field tech — praised alongside Joey). Chris (field tech — praised for update photos on deck rebuild). Ashley Kemo (contact/dispatch — credited with sending Sunday morning crew). Kirk (older review — praised for reconstruction). Kam (field tech — praised for making extra Saturday trip when dehumidifier failed). Ashli (field tech — praised alongside Nelson and Tyreek).
Ask for Victor, Nelson, or Tyriq if you need mitigation work. If your project includes reconstruction, ask who specifically will manage that phase and get a written timeline with milestones. The mitigation side of ERX has a strong and well-documented track record, but the one detailed negative review raises real questions about project management on longer rebuilds.
Keep in mind
- ERX does both mold testing and mold remediation, which is a conflict of interest. The same company that tells you what work is needed also profits from doing that work. Get an independent mold assessment before signing a remediation contract.
- One detailed 1-star review describes a reconstruction project that dragged on for seven months with repeated material ordering mistakes, unreturned phone calls, lost digital paperwork, and damaged countertops that took four months to address. The owner response was a generic template directing the customer to email, not a substantive reply.
- Their service area spans from Boone to Charlotte to Greenville, SC. That is a large geographic footprint. Confirm response times for your specific location before committing, especially for the 24/7 emergency claims.
- Most reviews describe water damage mitigation work. Fewer reviewers specifically mention mold remediation, so the mold-specific track record is thinner than the water damage side.