Provider profile
Voda Cleaning and Restoration Greensboro and Winston Salem
Provider snapshot
What this listing says
Greensboro and Winston-Salem homeowners dealing with water damage that has led to mold growth, where Voda's 24/7 emergency response and combined water-to-mold workflow can handle both problems under one contract.
Best for
- Greensboro and Winston-Salem homeowners who need mold remediation tied to a water damage event and want one company to handle both.
- Commercial property managers in the Piedmont Triad who need a company that handles both residential and commercial mold work.
- Homeowners who want same-day or next-day scheduling through online booking for carpet, duct, or upholstery cleaning alongside restoration work.
- Buyers who want a franchise-backed company with 24/7 availability and insurance claims assistance.
About this company
Voda Cleaning and Restoration is a franchise location serving Greensboro, Winston-Salem, and the surrounding Piedmont Triad. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation and rebuild. They also run a busy carpet and upholstery cleaning operation.
The mold side of the business covers inspection, containment, removal, and restoration for both residential and commercial properties. Their website references IICRC certification and describes a process that includes inspection, containment, removal, and post-remediation work. They offer free estimates and online booking, and they work directly with insurance companies on claims.
Voda is a national franchise brand with multiple locations. This Greensboro-Winston-Salem office operates out of 2606 Phoenix Dr in Greensboro. They hold a BBB accreditation and belong to the Greensboro Chamber of Commerce. The franchise claims over 10,000 five-star reviews across all locations.
At 4.9 stars across 185 Google reviews, this location has an exceptionally strong rating. That said, the majority of reviews are for carpet cleaning and duct work rather than mold remediation specifically.
Services
Service area
Headquartered at 2606 Phoenix Dr in Greensboro, North Carolina. Serves Greensboro, Winston-Salem, High Point, Salisbury, and Lexington. The website lists additional locations under an "And More" link, so the full service radius likely extends beyond these five cities across the Piedmont Triad.
Review consensus
James Pruitt is the most frequently named technician, praised across carpet cleaning, air duct work, and mold remediation for his knowledge, punctuality, and customer service. Madisyn draws strong reviews for mold remediation and water damage work, with multiple reviewers noting his clear explanations and willingness to go beyond the scope. Phillip earns praise for mold inspections and remediation, with reviewers highlighting his patience in explaining the process. Multiple reviewers mention the owner answering the phone personally. Several mold-specific reviews describe fast turnarounds: one reviewer had black mold found during a remodel and Phillip's team finished in under a week. Another had a roof-leak mold situation remediated by the Phillip-Madisyn-James team and said her house was left in better shape than before.
4 found across 185 total reviews at 4.9★. Diana reported that an air duct cleaning left heavy dust throughout her home despite being told it would be virtually dust-free. She also described a damaged sealed vent that the company did not want to take responsibility for. The owner responded with a general apology but did not address the dust or vent damage specifically. Jessica Polomski, a single-review account, reported seeing a Voda van dump water into a storm drain. The owner responded with a template asking her to call, without acknowledging the allegation. Jason Blakley, a Local Guide with 36 reviews, originally left a 5-star review for carpet cleaning but updated to 2 stars after the stains returned worse than before. He reported spending $441, feeling pressured to leave a positive review, and having communication with Madisyn stop once he reported the problem. The owner's response was a template from the original 5-star review that did not address the updated complaint. Jared B, a Local Guide, rated carpet cleaning 3 stars, calling the results average with stains still visible.
Three of the four recent complaints target carpet cleaning specifically, not restoration or mold work. The mold and water damage reviews are almost uniformly positive. This suggests the carpet cleaning side of the business operates at a different quality level than the restoration side. The owner responds to 100% of negative reviews, but the responses lean toward templates rather than engaging with specifics. Jason Blakley's review is particularly notable because the owner response addresses his original 5-star review and was never updated after he changed it to 2 stars.
James Pruitt (technician — carpet cleaning, air ducts, mold remediation — overwhelmingly positive). Madisyn/Madison (technician — carpet cleaning, water damage, mold remediation — mostly positive, but one reviewer reported communication stopped after a complaint). Phillip/Phil (technician/inspector — mold inspection and remediation — positive). Will (technician — carpet cleaning — positive, mentioned once alongside Madisyn). Christian (technician — cleaning — positive, mentioned once). Ken (technician — positive, mentioned once for going out of his way to explain the process).
For mold remediation and water damage restoration, this Voda location has a strong track record backed by specific, detailed positive reviews naming the team by name. For carpet cleaning, results are less consistent. Ask for James Pruitt or Phillip for mold work, and request a written satisfaction guarantee before any carpet cleaning job.
Keep in mind
- Voda does both mold testing and mold remediation. That creates a conflict of interest: the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation plan.
- Three of the four recent complaints involve carpet cleaning where stains returned after the job. One reviewer spent $441 and reported the carpets looked worse after drying. Carpet cleaning quality does not appear as consistent as their restoration work.
- One reviewer reported feeling pressured to leave a 5-star review immediately after service, then updated to 2 stars when the results did not hold up. Ask whether they have a satisfaction policy that covers callbacks.
- Voda is a franchise, not a locally owned independent company. The national brand claims 10,000+ reviews, but this location has 185. Franchise operations can vary in quality between locations.
- Their listed service area stretches from Greensboro to Salisbury and Lexington. Confirm response times for locations outside the Greensboro-Winston-Salem core.