Provider profile
The Water Damage Pros Greensboro
Provider snapshot
What this listing says
Greensboro and Triad homeowners dealing with water damage who need same-day response from a locally managed branch with 24/7 availability and mold remediation capability.
Best for
- Greensboro and Triad-area homeowners who need emergency water damage restoration with same-day arrival.
- Property owners dealing with mold growth after water damage who want one company to handle both the drying and the mold work.
- Commercial property owners in Greensboro who need fast restoration to minimize business downtime.
- Homeowners whose water damage involves insurance claims, since reviewers mention the company helps with documentation and adjuster communication.
About this company
The Water Damage Pros Greensboro is a branch of The Water Damage Pros NC, a Raleigh-based restoration company. They opened the Greensboro location in 2022 at 2309 W Cone Blvd to cut response times for clients in the Triad. Jose Rosado runs the Greensboro operation as location manager. Their primary work is water damage restoration, but they also handle mold remediation, fire damage, sewage cleanup, storm damage, and flood restoration for both residential and commercial properties.
Their water damage process follows IICRC S500 standards: source control, water extraction, structural drying with dehumidifiers and air movers, moisture monitoring with daily readings, and targeted cleaning. They claim roughly one-hour response times and run 24/7, including weekends and holidays. The parent company's about page describes a model where employees learn the trade before running their own location, giving each branch operator a stake in the business.
The Greensboro location opened in 2022, making it roughly four years old. The parent company launched in Raleigh in 2021 but says the team has over a decade of industry experience. They now claim locations or service areas in Raleigh, Greensboro, Fayetteville, and Charlotte.
A perfect 5.0-star rating across 58 Google reviews is unusual for any restoration company. No reviewer in the last 18 months gave fewer than 4 stars. That track record is worth noting, though the relatively small review count means a few bad experiences could shift the number.
Services
Service area
Headquartered at 2309 W Cone Blvd in Greensboro, North Carolina. This is a branch of The Water Damage Pros NC, headquartered in Raleigh. The Greensboro location lists service areas including Winston-Salem, Burlington, High Point, Kernersville, Clemmons, Reidsville, Asheboro, Elon, McLeansville, Pleasant Garden, Summerfield, Stokesdale, Lexington, Thomasville, Siler City, Madison, and Walnut Cove. That covers a wide swath of the Piedmont Triad and beyond.
Review consensus
Jose Rosado draws repeated praise as someone who explains the mitigation process clearly and stays communicative throughout the job. Steve appears in many reviews for fast response, including same-day and weekend arrivals, and multiple reviewers credit him with keeping them informed proactively. Scott gets a mention for crawlspace flooding handled quickly. Reviewers consistently highlight speed: multiple accounts describe calls answered immediately with crews on-site within 30 minutes to an hour. Several reviewers mention the company helped with insurance documentation and adjuster communication.
0 found across 58 total reviews at 5.0★. No recent negative reviews to analyze. The single 4-star review from Sarah DeSpain (May 2025) describes good service but confusion around payment, specifically as a first-time homeowner unfamiliar with the insurance claim process.
The multi-location model means some Greensboro jobs are handled by Raleigh-based staff. Multiple reviewers mention Steve, who is listed on the Raleigh about page, responding to what appear to be Greensboro-area jobs. This is not necessarily a problem, but buyers should know that the Greensboro 'location' may function more as a service area than a fully separate office.
Jose Rosado (location manager — praised repeatedly for clear communication and reliability). Steve (technician/lead — praised across many reviews for fast response, weekend availability, and proactive updates). Scott (technician — praised for fast crawlspace flooding response). Kyle (colleague — mentioned working alongside Jose on a multi-room leak). Jacob (technician — mentioned arriving promptly with Steve for ceiling leak). Alec (technician — mentioned responding with Steve to a late-night pipe burst).
With 58 reviews and a perfect 5.0 rating, this company has an unusually clean track record. Ask for Jose if your job is in the Greensboro area. Clarify insurance payment timing before work begins, since that was the one area where a reviewer hit friction. Get an independent mold assessment if mold remediation is part of the scope.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- This is a branch of a Raleigh-based company, not an independently owned Greensboro business. Some reviewers mention staff from the Raleigh office responding to Greensboro-area jobs.
- Their claimed service area is very broad, spanning Greensboro, Winston-Salem, High Point, Kernersville, Reidsville, Asheboro, and more than a dozen other cities. Response times may vary significantly depending on your location.
- One 4-star reviewer flagged confusion around payment and the insurance process. If your job involves an insurance claim, clarify upfront who pays what and when.
- The website lists services for Raleigh primarily, with the Greensboro page containing less detail. Ask specifically what equipment and staff are based at the Greensboro location versus dispatched from Raleigh.