Provider profile
Restoration 1 Of Gastonia
Provider snapshot
What this listing says
Gastonia homeowners dealing with water damage or mold after a leak or storm who want a family-owned franchise with 24/7 response and hands-on owner involvement.
Best for
- Gastonia-area homeowners who need mold remediation after water damage and want the owner personally involved in the assessment.
- Homeowners navigating insurance claims for water or mold damage who need a company willing to help with documentation and adjuster communication.
- Property owners dealing with after-hours emergencies like burst pipes or storm flooding who need same-day extraction and drying.
- Commercial property managers in Gaston County who need mold inspection and remediation for office buildings or churches.
About this company
Restoration 1 of Gastonia is a franchise location on N New Hope Rd, owned by Robert Kraft. It operates as a family-owned, veteran-owned restoration company serving Gastonia and surrounding areas. Mold is one of three core services alongside water damage and fire damage restoration. They hold IICRC certification and offer 24/7 emergency dispatch.
Nothing about their equipment or methods stands out from other Restoration 1 franchise locations. The website describes standard restoration steps: fans, wet vacuums, pumps, dehumidification, and carpet removal. What does stand out is Robert Kraft's direct involvement. Multiple reviewers describe him personally showing up for inspections, sometimes within hours, and spending 45-plus minutes explaining findings. Several reviews mention he recommended low-cost fixes rather than pushing unnecessary work.
The company also handles fire and smoke damage, biohazard cleanup, and crime scene restoration. Their membership in the Restoration Industry Association and their veteran-owned status are displayed on the website. Reviews date back to 2020, suggesting the Gastonia location has been operating for at least six years.
4.8 stars across 80 Google reviews is a strong rating. Only one review in the last 18 months falls below 4 stars. That volume and consistency suggest Robert Kraft's hands-on style is working for most customers.
Services
Service area
Headquartered at 365 N New Hope Rd in Gastonia, North Carolina. Reviews confirm work in Gastonia and surrounding areas. One reviewer mentions a job in Hickory, roughly 40 miles northwest, suggesting they will travel for emergencies.
Review consensus
Robert Kraft is named in the vast majority of positive reviews. Customers consistently highlight his honesty, including cases where he recommended inexpensive DIY fixes instead of selling a full remediation job. His same-day or next-day response time comes up repeatedly. Blake is praised for after-hours emergency water extraction, particularly during Hurricane Helene in late 2024. Jaden is mentioned alongside Robert for mold remediation work. Several reviewers specifically note Robert's help navigating insurance claims and his willingness to spend extended time explaining the situation.
1 found across 80 total reviews at 4.8★. The single recent complaint involves a customer who hired Restoration 1 for water and mold damage. While the reviewer says the owner was initially responsive, the subcontractors Robert referred for repair work left the house in poor condition with incomplete work and staples embedded in the floor and wall. The reviewer paid out of pocket because the referred workers pressured for payment before completion rather than waiting for insurance. Robert reportedly visited, acknowledged the poor workmanship, and promised to send someone to correct it, but never followed through. The owner did not respond to this review on Google.
Robert Kraft's personal involvement is the defining feature of this company's reviews. He is named by first or last name in roughly three-quarters of all written reviews. This owner-driven model delivers strong results when Robert is directly involved, but the one negative review points to a gap: when work is handed off to referred subcontractors, the quality control drops. The zero percent owner response rate on the single recent negative is also notable for a company that otherwise earns loyalty through communication.
Robert Kraft (owner — praised in majority of reviews for honesty, responsiveness, and insurance help). Blake (crew lead — praised for after-hours emergency response during Hurricane Helene). Jaden (technician — praised for mold remediation work). Tommy (crew member — mentioned positively). Mckenzie (crew member — mentioned positively). Rick (crew member — mentioned positively).
Ask for Robert by name and confirm he will personally handle your inspection and oversee the remediation. If subcontractors or referrals are involved in any repair phase, get a written scope of work and payment schedule before work begins. The track record here is strong when Robert is directly involved, with 79 of 80 reviewers rating 4 stars or higher.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold and then sells you the fix has a financial incentive to find problems. Consider getting an independent mold test before committing to remediation work.
- One recent reviewer reported that a subcontractor Robert referred for repair work left the job incomplete, with staples left in the floor and wall. Robert acknowledged the poor work but did not follow through on his promise to fix it. No owner response was posted to this review.
- The website lists biohazard and crime scene cleanup, but no reviews mention these services. Ask for references if you need that type of work.
- Robert Kraft appears to be the primary point of contact for most jobs. If he is unavailable or the workload is high, confirm who will be handling your project.