Provider profile
SERVPRO of Southeast Raleigh Garner
Provider snapshot
What this listing says
Garner and southeast Raleigh homeowners who want mold remediation and rebuild handled by the same SERVPRO franchise crew, with 24/7 emergency response.
Best for
- Homeowners in Garner, southeast Raleigh, or Clayton dealing with mold after water damage who want one company to handle extraction, remediation, and rebuild.
- Property owners who need 24/7 emergency response for water damage that could lead to mold if not dried quickly.
About this company
SERVPRO of Southeast Raleigh, Garner is a franchise location owned by Justin and Brandon Bisig, based out of Garner, NC. Mold is one piece of a wide service mix that includes water damage, fire restoration, sewage cleanup, storm damage, construction, and general cleaning. They hold a contractor license and handle post-remediation rebuild in-house rather than handing off to a separate crew.
Their mold page describes a defined process: inspection to locate growth and moisture sources, containment to isolate affected areas, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal where needed, and structural repair. They mention AMRT-trained technicians on the mold side and IICRC training across the broader team. They also do both mold testing and remediation, which creates a conflict of interest worth understanding before you hire them for both.
Services
Service area
Based in Garner, NC at 500 Benson Rd. They list service areas including Garner, Willow Spring, Auburn, Shotwell, Lizard Lick, Clayton, and several neighborhoods within southeast Raleigh such as Hedingham, Biltmore Hills, and South Park Historic District.
Review consensus
Robert is the most frequently named crew member, appearing in at least eight reviews across water damage and restoration jobs. Reviewers describe him as thorough, competent, and reliable. Angie and Carlos are praised as a team for being knowledgeable, courteous, and fast to arrive. Thomas drew praise for careful prep and home protection during a major water leak. Timmy and Chris were highlighted for taking time to do the job right. Response time is a recurring theme -- multiple reviewers mention the crew arriving within an hour.
0 found across 24 total reviews at 5.0★. No one-star reviews exist in the recent window (0 found across 24 total reviews at 5.0★). With zero negatives to analyze, there are no complaint patterns to report. This is unusual for any service company and may reflect the relatively low review volume rather than a flawless track record.
Nearly every detailed review describes a water damage job, not mold remediation. The mold-specific reviews on the website testimonials are brief and lack the operational detail seen in the water damage reviews. This does not mean the mold work is poor -- it means there is less independent evidence to evaluate it.
Robert (crew lead/technician -- positive, named in 8+ reviews). Thomas (technician -- positive, praised for careful prep). Angie (technician -- positive, praised for knowledge and speed). Carlos (technician -- positive, praised for commitment and follow-through). Timmy (technician -- positive, praised for thoroughness). Chris (technician -- positive, praised for professionalism). Jordan (technician -- positive, praised for responsiveness). Juan (coordinator/phone contact -- positive, praised for answering questions). Raymond (technician -- positive, praised for quick assessment). Mike G (technician -- positive, praised for customer service). Eleximo (crew lead -- positive, praised for excellent work). Chauncey (mover -- positive, praised for professionalism). Derek (mover -- positive, praised for speed). Fernando (technician -- positive). Reyes/Rayez (technician -- positive). Gus (technician -- positive). Jenson (technician -- positive). Jonathan (technician -- positive). Ryan W. (technician -- positive). Al (technician -- positive).
The review record is spotless but thin, and skews heavily toward water damage rather than mold. If you hire them for mold work, ask specifically about their mold remediation experience and request references from recent mold jobs. Robert appears to be a strong crew lead if you can request him.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest -- the company deciding how much mold you have is the same company that gets paid to remove it. Consider getting an independent test before or after their work.
- This is a franchise operation. The national SERVPRO brand sets training standards and marketing, but service quality depends entirely on the local franchise owners and their crew.
- 24 Google reviews over several years is a thin track record for a restoration company. Most of the detailed reviews reference water damage jobs, not mold-specific work.