Provider profile
Elite Moisture Solutions
Provider snapshot
What this listing says
Garner-area homeowners with crawl space mold who want a company that vacuums and treats mold rather than just spraying it, backed by a 30-year remediation warranty.
Best for
- Homeowners in Wake, Johnston, and Durham counties dealing with crawl space mold who want the mold physically removed, not just treated in place.
- Buyers of older homes in the Raleigh-Durham area who need a mold inspection before closing and want same-day results.
- Homeowners who need both mold remediation and crawl space encapsulation handled by the same crew in a single project.
- Anyone who values a long warranty period — 30 years on mold remediation, 25 years on encapsulation.
About this company
Elite Moisture Solutions is a locally owned moisture control and mold remediation company based in Garner, North Carolina, with additional offices in Raleigh and Clayton. Owner Chris Toro runs the operation, and the company has been handling crawl space repair, foundation work, and mold removal in the greater Raleigh-Durham area for more than 10 years.
What sets them apart from most mold remediation companies in the Triangle is their removal method. Rather than spraying mold and leaving it in place, Elite treats the mold with a non-corrosive antimicrobial solution and then HEPA-vacuums the affected surfaces. After remediation, they take air samples, send them to a lab, and provide a clearance letter with the results. Their mold remediation warranty runs 30 years, which is unusually long for this type of work.
The company is a member of IAQA (Indoor Air Quality Association), NAMRI, and NORMI, and partners with MoldTest USA for testing. They also belong to the Raleigh Chamber of Commerce. Beyond mold, they do crawl space encapsulation, basement waterproofing, foundation repair, sump pump and French drain installation, concrete leveling, and HVAC duct cleaning. They offer financing through Regions Bank and give discounts to military, veterans, and first responders.
A 5.0-star rating across 117 Google reviews is rare for any service company, and nearly unheard-of for a restoration contractor. Most of the reviews praise specific staff by name, which suggests the rating reflects consistent individual performance rather than a handful of standout jobs.
Services
Service area
Headquartered in Garner, North Carolina, with offices in Raleigh and Clayton. Covers Wake County (Raleigh, Cary, Apex, Holly Springs, Garner, Fuquay-Varina, Morrisville, Knightdale, Zebulon, Wake Forest), Johnston County (Clayton), Durham County (Durham), Orange County (Chapel Hill, Hillsborough), Harnett County (Angier), Wayne County (Goldsboro), Wilson County (Wilson), Cumberland County (Fayetteville), New Hanover County (Wilmington), and Pender County (Hampstead). The Wilmington, Fayetteville, and Hampstead coverage areas are 90+ miles from headquarters.
Review consensus
Kaya, the customer care specialist, appears in more reviews than anyone else. Reviewers describe her as attentive, responsive, and genuinely helpful with scheduling. Chris, the owner, earns praise for taking time to explain what the crawl space needs, walking customers through options without pressure, and being transparent about pricing. Ben is the most-praised field team member — reviewers call out his knowledge, work quality, and communication. Ken Hair gets strong marks as an evaluator for being thorough and courteous during inspections. Several reviewers specifically note that the crew leaves the work site clean and provides daily progress updates.
0 found across 117 total reviews at 5.0★. No 1-star reviews found. The only negative signal in the dataset is a single 4-star review from Robert Whitner (August 2024), who reported that the crew cut his internet cable during crawl space work and initially denied responsibility. He otherwise praised the quality of the work itself.
The review pattern here is unusual. A large share of the 5-star reviews praise Kaya and the scheduling experience rather than the actual remediation or encapsulation work. This is not a red flag — it indicates the company actively asks customers to review early in the process, which inflates the count without misrepresenting quality. The work-focused reviews that do exist are uniformly positive, with multiple reviewers noting they compared 3-4 companies before choosing Elite.
Kaya (customer care specialist — praised by many reviewers for responsiveness, professionalism, and follow-through). Chris (owner — praised for transparency, thoroughness during inspections, no-pressure approach). Ben (field crew lead — praised for knowledge, work quality, communication). Ken Hair (inspector/evaluator — praised for courtesy, thoroughness, diagnostic accuracy). Robert (sales/field — praised for helpfulness and detailed explanations). Bob (field — praised for professionalism). Christian (field crew — mentioned positively alongside Ben). Edward (field crew — mentioned positively alongside Ben).
This company has an unusually clean review record and a team that reviewers name by first name, which usually signals consistent staffing and accountability. Ask for Chris to do your initial inspection, request Ben's crew for the remediation work, and get an independent mold test before committing — not because of anything in the reviews, but because they do both testing and remediation.
Keep in mind
- They do both mold inspections and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation work.
- Their service area stretches from Wilmington to Fayetteville to Hampstead. That is a wide geographic range from a Garner headquarters. Confirm crew availability and response times if you are outside the Raleigh-Durham metro.
- Many of their 5-star reviews are from people who only interacted with the scheduling process, not from customers who had remediation or encapsulation work done. The rating is strong, but the proportion of work-completion reviews is smaller than the total count suggests.
- They offer financing through Regions Bank, which is helpful for large crawl space projects, but the 9.99% APR on the 5-year loan is not low. Compare rates before signing.