911 Restoration of Fayetteville

Fast response time is the most consistent theme. Multiple reviewers describe same-day or next-day arrivals, including a Friday evening call that resulted in equipment setup within hours. Colby Porter is the most frequently named technician, praised for communication, patience, and follow-through across mold, water, and flooring jobs. Ryan Strickland is referenced as a manager or owner who personally handles larger claims and guides homeowners through insurance processes. Cameron, Blake, and Rodriguez are praised as a reliable field crew. Mary Katherine (also spelled Mary Catherine) gets credit for office coordination. Brittany is noted for communication. Several reviewers specifically highlight the company's willingness to work directly with insurance companies and explain the claims process step by step.

3 found across 148 total reviews at 4.7★. (3 found across 148 total reviews at 4.7 stars) One 1-star review from a Local Guide with 42 reviews describes a project that started well but deteriorated. She reports that the original contact stopped returning calls, a different person was given access to her home without her knowledge, and the company charged nearly $5,100 for fans and a small section of sheetrock removal. She alleges the company was more focused on accessing her insurance carrier than completing repairs. A 2-star review from a landlord with 120 reviews describes a water damage job where the estimate called for 4 days of equipment but the company pulled equipment early while still billing for the full estimate. After he pushed back with two phone calls, the bill dropped from roughly $1,600 to $250. The owner responded acknowledging the billing miscommunication and explaining the project manager and billing office were not in sync. A third negative is a 2-star with no text.

The two detailed negative reviews both center on billing practices and handoff failures between the field team and the office. The positive reviews overwhelmingly praise the field technicians by name, suggesting the disconnect may be structural: strong field crews operating under a billing and project management layer that does not always follow through. The owner responded to only 1 of 3 recent negatives (33% response rate), and that response was personalized and engaged with specifics rather than a template.

Colby Porter (technician/field lead — consistently praised across dozens of reviews for communication, mold work, and water damage). Ryan Strickland (manager/owner — praised for insurance guidance and overall project oversight). Cameron (technician — praised for attentiveness and quality work). Blake (technician — praised for responsiveness and assessments). Patrick (technician — praised for carpet estimates and on-site work). Mekhizah (technician — praised in one review). Devin/Devon (technician — praised for knowledge, honesty, and insurance coordination). Mary Katherine/Mary Catherine (office coordinator — praised for scheduling and communication). Rodriguez/Rod (technician — praised for efficient work). Chris (technician — mentioned positively). Keith (technician — praised for customer service and process explanation). Tommy (technician — praised for mold work). Cain (technician — praised for promptness). Nick (technician — praised for remodeling work). Brittany (office/coordinator — praised for communication).

Ask for Colby Porter or Ryan Strickland if your job involves mold or a complex insurance claim. Request an itemized invoice before making any payment, and get written confirmation of what the repair phase will include before signing the mitigation work authorization. The field crews are the strength here; the billing office is where problems have surfaced.