Provider profile
SERVPRO of North Durham
Provider snapshot
What this listing says
North Durham homeowners dealing with mold after water damage who want one contractor to handle remediation, reconstruction, and contents packout under a single general contractor license.
Best for
- North Durham homeowners who need mold remediation combined with structural repair or reconstruction on the same project.
- Property owners dealing with mold that followed water damage, since this crew handles both the water extraction and the mold work.
About this company
SERVPRO of North Durham is a franchise restoration company on US-70 in Durham, NC, owned by Justin and Brandon Bisig. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and construction. They serve both residential and commercial properties across the north Durham area.
What sets them apart from mold-only companies is their general contractor license. Their website says they can move from remediation directly into demolition, material replacement, and reconstruction without handing the project to a second contractor. For mold jobs, their site describes HEPA filtration, antimicrobial treatment, containment, and dehumidification, plus less common methods like dry ice blasting and sponge pressure cleaning for embedded growth. They also offer contents packout and storage for belongings affected by mold damage.
Services
Service area
Headquartered at 2303 US-70 Suite D in Durham, NC. Covers north Durham and surrounding communities including Gorman, Rougemont, Bahama, Orange Factory, Braggtown, Hillandale, Northgate, Croasdaile, Treyburn, and Falls Lake. The listed service area is specific to north Durham neighborhoods rather than making broad regional claims.
Review consensus
Reviewers consistently highlight the crew's communication and courtesy. Ken appears in multiple reviews spanning years, praised for debris removal leadership and respectful treatment of a deaf customer's wife. Patricia Valenzuela earned specific praise as a contents team lead for her communication skills. Frankie was singled out by a Local Guide as one of the hardest working people she had met. Randy Baisden and Caleb drew praise for fast response (arriving within 90 minutes of a 3 PM call) and clear step-by-step communication. Michael and Jose handled a basement flood restoration that earned a 5-star review. Several reviewers mention the crew cleaning up after themselves.
0 found across 22 total reviews at 4.7★. No recent negative reviews to analyze (0 found across 22 total reviews at 4.7 stars). The absence of negatives in the last 18 months is notable for a small review set, but it also means there is no complaint data to assess.
The review volume is low for a restoration franchise (22 reviews over several years), which limits what patterns can be drawn. Most reviews describe water or storm damage work rather than mold-specific jobs, though several site testimonials mention mold directly. Named staff turnover is visible across the timeline: earlier reviews name Randy, Tyler, and Joel, while more recent ones name Frankie, Michael, and Jose. Ken is the one name that spans the full timeline, suggesting longevity on the team.
Frankie (crew member — praised for work ethic and manner). Ken (crew lead — praised across multiple reviews for debris removal and respectful communication). Caleb (crew member — praised for fast response and communication). Patricia Valenzuela (contents team lead — praised for communication). Michael (restoration crew — praised for basement flood work). Jose (restoration crew — praised for basement flood work). Randy Baisden (crew member — praised for fast response and communication). Tyler Hester (crew member — praised for going above and beyond). Joel Barnes (crew member — praised for helpfulness). Timmy (crew member — praised for courtesy). Ryan (crew member — praised for helpfulness). Al (crew member — praised for flood response). Fernando (crew member — praised for flood response). Jimmie (crew member — praised for attitude). Juan (crew member — praised for responsibility). Tim Stevens (staff — praised by a church client for satisfactory work). Brandon (crew/owner — praised for help with a home project).
This is a small-volume franchise with a clean recent record and a long list of named staff who earn praise for being communicative and respectful. If you hire them for mold work, ask for Ken by name since he has the longest track record. Get an independent mold test before and after remediation since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold should not be the same one paid to remove it. Get an independent test before and after any remediation work.
- This is a SERVPRO franchise, not an independent local company. Quality depends on the local franchise owners and crew, not the national brand. The Bisig brothers run this location, but staffing and crew quality can vary.
- With only 22 Google reviews, there is a limited track record to evaluate. A small review count makes it harder to spot patterns, good or bad.