Provider profile
Restoration 1 of Durham-Greensboro
Provider snapshot
What this listing says
Durham and Greensboro homeowners dealing with mold after water damage who want a single crew to handle extraction, drying, and remediation under one contract with insurance coordination.
Best for
- Durham, Chapel Hill, or Greensboro homeowners who discover mold after a water event and want one company to handle the full sequence from extraction to remediation.
- Property managers who need a responsive vendor for recurring water and mold emergencies across multiple units.
- Homeowners with crawlspace mold or moisture issues who want a company that also handles encapsulation-related remediation.
- Insurance-claim situations where you want a company experienced in coordinating directly with adjusters and documenting the loss.
About this company
Restoration 1 of Durham-Greensboro is a restoration company based on East Geer Street in Durham, NC, that handles the full chain from water extraction through mold remediation. They operate across Durham, Greensboro, Chapel Hill, Burlington, and surrounding cities. Their primary identity is water damage restoration, but mold testing and remediation is a core service line, not an afterthought. They follow IICRC standards and hold a BBB A+ accreditation.
What stands out is the water-to-mold pipeline. They do the initial water extraction, set up dehumidification equipment, then circle back for mold testing if needed. Their mold page lists containment of affected areas, HVAC cleaning and decontamination, and post-remediation testing as standard steps. They also handle crawlspace cleanup, air duct cleaning, and fire/smoke restoration. The website mentions indoor air quality testing as a separate service. Nothing here is unusual for a restoration franchise, but the range means you can keep one company through the entire water-damage-to-mold lifecycle.
Restoration 1 is a franchise brand, and this Durham-Greensboro location presents itself as locally operated. The about page describes the team as family-oriented and emphasizes community ties. They claim 24/7 availability with arrival within an hour for emergencies. Multiple reviews from property managers (Acorn + Oak, Arboretum Apartments in Cary) suggest they handle commercial accounts regularly.
A 4.9-star rating across 119 Google reviews is exceptionally strong. The volume includes repeat commercial clients and a wide spread of residential jobs covering mold, water, and fire damage. Only 2 reviews at 3 stars or below in the last 18 months. That ratio speaks to consistent execution.
Services
Service area
Headquartered on East Geer Street in Durham, NC. Their mold remediation page lists Durham, Greensboro, Chapel Hill, Burlington, Carrboro, Creedmoor, Hillsborough, Mebane, Morrisville, and Oxford as service cities. They also reference Cary in a review context. That covers a wide swath of the Triangle and Triad regions.
Review consensus
Dawn in the front office gets named repeatedly for scheduling, communication, and being a calming presence during stressful situations. Derrick draws praise for honest assessments, including one instance where he told a homeowner they had surface mildew rather than mold, saving them unnecessary remediation costs. Todd is highlighted by property managers and homeowners as responsive and hands-on during mitigation. Anthony gets named for inspections and explanations. Kieth was singled out for efficiency and cleanliness. Ty and Brea were praised for walking a homeowner through a flood cleanup step by step. Multiple reviewers emphasize that the company was communicative throughout multi-day drying processes and worked directly with insurance adjusters. Brendan Smyth noted using them six to seven times and remaining satisfied each time.
2 found across 119 total reviews at 4.9★. One reviewer reported that technicians damaged their crawlspace door and the plastic lining of an encapsulation during a job, and that the company left tools on-site, adding unused extra days. The owner responded by stating they had to sue the customer to collect payment 16 months after completion and accused the reviewer of withholding insurance payments. The factual dispute makes it hard to assess, but the aggressive tone of the owner response is notable. A 3-star review from a Local Guide described a bathroom repair that took nearly two months due to repeated scheduling delays and poor communication from the office. The owner responded with a detailed timeline showing the work itself was completed within the stated windows but acknowledged the multi-crew handoff process. The reviewer confirmed the workers performing the job were not the same English-speaking staff the owner named in the response.
Both negative reviews touch on the gap between field work quality and office-level coordination. The 3-star reviewer explicitly said the work itself was good but communication from the office was the problem. This is a common pattern in restoration companies that run separate mitigation and repair crews. The owner responds to every negative review, but the responses range from detailed and constructive (the 3-star reply with timeline breakdown) to confrontational (the 1-star reply accusing the customer of fraud). That inconsistency in tone is worth noting.
Dawn (office/scheduling - positive). Derrick (technician/inspection - positive). Todd (mitigation lead - positive). Anthony (mitigation/inspection - positive). Kieth (technician - positive). Ty (technician/repair - positive). Brea (technician - positive). Avery (mitigation - positive). Deon (technician - positive). Charles (technician - positive). Tricia (office - positive).
Ask for Dawn when you call the office and request Derrick or Todd for the field assessment. The work quality is consistently praised, but if your job will involve multiple crews or a multi-phase timeline, pin down the full schedule in writing upfront. The 3-star complaint about a two-month bathroom repair was partly about expectations not being set clearly for crew transitions.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a problem is also the one you would pay to fix it. Consider getting an independent test first, or ask them to use a third-party lab for sample analysis.
- Office communication drew complaints in the most recent negative reviews. One reviewer reported scheduling delays and poor updates over a two-month bathroom repair. The owner's response detailed the timeline but also showed the job involved multiple crews with different skill sets, which added coordination complexity.
- This is a Restoration 1 franchise location. While locally operated, franchise models mean some processes and branding come from the national brand rather than the local team.
- Their service area spans Durham to Greensboro to Oxford to Morrisville. That is a wide geographic spread. Confirm response times for locations at the edges of this area, especially for non-emergency mold work.