Provider profile
Dry Otter Waterproofing Inc.
Provider snapshot
What this listing says
Greater Charlotte homeowners with crawl space moisture, mold, or structural problems who want a locally owned company with two offices in Denver and Charlotte and a 12-year track record.
Best for
- Homeowners in the Charlotte, Lake Norman, Hickory, or Winston-Salem areas dealing with crawl space moisture, mold, or musty smells.
- Buyers of older homes needing crawl space encapsulation combined with structural wood repair on the same project.
- Homeowners who want an annual maintenance program to keep their crawl space system monitored after installation.
- Real estate transactions where a crawl space or basement inspection finding needs to be addressed before closing.
- Homeowners in the NC foothills with basement water intrusion looking for interior drainage and sump pump solutions.
About this company
Dry Otter Waterproofing operates out of Denver, North Carolina, with a second office in Charlotte. They focus on crawl space and basement waterproofing, mold remediation, and foundation repair across the greater Charlotte metro area. They do both inspections and remediation in-house, which means the same company diagnosing your mold problem also sells the fix.
Their mold remediation process starts with a negative air fan in the crawl space and an air scrubber inside the home. Technicians then treat affected surfaces with an antimicrobial solution. They also handle encapsulation, vapor barriers, drainage systems, sump pumps with battery backups, dehumidifiers, insulation, and wood joist repair. For foundation work, they install helical piers and carbon fiber straps. Basement solutions come with a lifetime warranty, and they offer financing through GreenSky.
The company has operated since 2013 and is locally owned. They run two dedicated install crews that show up repeatedly in reviews: Will and Josh handle encapsulation from the Denver office, while Johnathan, Trey, and Desmond handle drainage and encapsulation. They also offer an annual maintenance program for existing customers, which includes system checks and sensor battery replacement.
4.9 stars across 396 Google reviews is unusually strong. The volume and consistency suggest this rating reflects genuine customer satisfaction rather than a small sample. Most five-star reviews specifically name crew members and describe completed work in detail.
Services
Service area
Headquartered in Denver, North Carolina, with a second office in Charlotte. Serves the greater Charlotte area, Lake Norman, Hickory/Unifour, and Winston-Salem. Covers roughly 20 counties across North and South Carolina, including Mecklenburg, Lincoln, Iredell, Catawba, Gaston, Forsyth, Rowan, Union, Cleveland, and York County SC. The claimed area stretches over 100 miles from Winston-Salem to Rock Hill, SC.
Review consensus
The install crews get named constantly. Will and Josh are the most frequently mentioned pair, praised in dozens of reviews for encapsulation work, punctuality, and clean job sites. Johnathan, Trey, and Desmond form another crew that reviewers describe as communicative and hardworking. Adam handles maintenance visits and sensor replacements, with multiple reviewers noting he diagnosed problems quickly. Mike and Michael handle inspections and draw praise for taking time to explain findings. Cody, Tristen, and Luis are a third install crew mentioned in several reviews for fast, detail-oriented work. Noah and Corey appear alongside other crew members on larger multi-day projects.
6 found across 396 total reviews at 4.9★. Six 1-star reviews describe distinct issues. L. Schuster-Burton's dehumidifier condensate pump flooded the crawl space after improper placement, and the field manager's promised fix was never scheduled. Erica Lewis described a no-call no-show on day one, a drain installed at the highest point in the yard rather than the discussed location, and a hole left in the floor. Anne Buick's sump pump failed within three weeks of installation, and she struggled to reach anyone for help. Mike White, a Local Guide with 39 reviews, described inspector Marcus Smith diagnosing hydrostatic pressure and quoting $7,500 when the real problem was groundhog holes fixable for $300. Lona Berry said inspector Michael told her he did not want to waste his time because he assumed she could not afford the work. Veronica reported rude service from someone named Kevin on the phone, though the owner could not find her account. The owner responded to all six reviews; the response to Veronica questions whether she has the right company.
The split between field crews and office follow-up is the clearest pattern. Reviewers overwhelmingly praise the install teams by name, but complaints cluster around what happens after the crew leaves: delayed reports, unreturned calls, and unfinished punch-list items. The 3-star review from Daisy May, a Local Guide, captures it directly: the 2024 encapsulation deserved 5 stars, but the office never delivered the annual inspection report despite multiple calls. The owner responds to every negative review, and some responses are personalized with specific details, while others default to asking the customer to call the office.
Will (installer — positive), Josh (installer — positive), Adam (maintenance tech — positive), Trey (installer/tech — positive), Desmond (installer — positive), Johnathan (installer — positive), Mike/Michael (inspector — mostly positive, one negative from Lona Berry), Cody (installer — positive), Tristen/Tristan (installer — positive), Luis/Louis/Lewis (installer — positive), Noah (installer — positive), Corey (installer — positive), Wesley (sales — positive), Tyler (sales — positive), Tom (inspector — positive), James Taylor (inspector — positive), Heather (office — positive from Scott, mentioned by Daisy May as unresponsive), Marcus Smith (inspector — negative from Mike White), Kevin (phone — negative from Veronica), Patrick (installer — positive), Robert (installer — positive), Ronnie (installer — positive), Bryson (installer — positive), Stephen (installer — positive), Jam (installer — positive), Troy (maintenance — positive), Joe (sales — positive from Erica Lewis).
Ask for Will and Josh or Johnathan, Trey, and Desmond if you can choose your install crew. Before signing, get a written timeline for any post-installation work, including inspection reports and follow-up visits. If the inspector recommends a large scope of work, consider getting a second opinion from an independent mold assessor, since Dry Otter diagnoses and remediates under the same roof.
Keep in mind
- Dry Otter does both inspections and remediation. The person assessing your mold problem also works for the company that would fix it. Get an independent assessment if the scope of work feels larger than expected.
- Several reviewers report slow follow-up after installation. One customer waited months for a promised report, and another described weeks of unreturned calls about a dehumidifier issue. Push for written timelines on any post-installation commitments.
- One detailed 1-star review from a Local Guide with 39 reviews describes an inspector recommending a $7,500 drainage system when the actual problem turned out to be groundhog holes the customer fixed for $300. The owner acknowledged this after the customer called back.
- The service area stretches from Winston-Salem to Rock Hill, SC, covering roughly 20 counties. If you are on the edges of that area, confirm scheduling logistics before signing.
- Crews occasionally miss scheduled start days. Two separate 1-star reviews mention no-call no-shows on the first day of work.