Provider profile
Builder Services of NC
Provider snapshot
What this listing says
Creedmoor and Triangle-area commercial property managers dealing with mold tied to water damage, where the same crew handles extraction, drying, remediation, and rebuild under one contract.
Best for
- Commercial property managers in the Raleigh-Durham-Cary triangle who need mold remediation tied to a water damage event
- Property owners who want one company to handle water extraction, mold removal, structural repair, and insurance paperwork without subcontracting
- Multi-family, hospital, or school facility managers who need 24/7 emergency response and a pre-built emergency response plan
- Homeowners referred through insurance companies looking for a restoration team that bills the insurer directly
About this company
Builder Services of NC is a commercial restoration company headquartered in Creedmoor, North Carolina. Mold removal is one piece of a broader operation that covers water damage, fire damage, storm damage, and full reconstruction. They position themselves as a single-vendor solution: the same company that extracts standing water and dries the structure also handles mold remediation and rebuilds the affected area.
The commercial focus is the differentiator here. Their website names hospitals, multi-family housing, day care centers, churches, schools, nursing homes, hotels, and municipalities as target clients. They design emergency response plans for property managers and work directly with insurance companies on billing. That said, reviews confirm they take residential jobs too.
They hold IICRC membership and belong to the Indoor Air Quality Association (IAQA) and the Associated General Contractors of America. The BBB gives them an A+ rating. Their website claims over a decade in business. Ben Bass appears to lead the operation, with field staff including Ricky McBroom, Keith Williams, Dylan, Josh, and Troy named across reviews.
At 4.6 stars across 48 Google reviews with zero recent negatives, the rating is solid. The review volume is modest for a company covering the entire Triangle area, which limits how much you can read into the number.
Services
Service area
Headquartered in Creedmoor, North Carolina. Serves the Triangle area including Raleigh, Durham, Cary, Chapel Hill, Apex, Garner, Knightdale, Wake Forest, Holly Springs, Morrisville, Fuquay-Varina, and roughly 45 additional cities across central North Carolina. The website uses the vague term "Southeastern" in some places, but the service area page lists specific NC cities only.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe crews arriving within two to four hours of a call, including after-hours emergencies. Ben Bass is named repeatedly as the point of contact who responds immediately and coordinates the process. Ricky McBroom and Keith Williams are praised for managing repair schedules and staying in communication through completion. Dylan and Josh are named for field work, with Bradley P. noting they communicated all updates in a timely manner. Several reviewers describe a start-to-finish experience where mitigation, drying, and rebuild happened under one team without handoff confusion.
0 found across 48 total reviews at 4.6★. No 1-star reviews found in the last 18 months. The only negative signal comes from a 4-star review by Carson Howard, who noted trouble with the reconstruction side of the business and chose a different company for that phase, though the pack-out work by Dylan and Travis was praised.
The review timeline reveals a cluster of 5-star reviews in September 2023 from accounts with low review counts, several of which share similar phrasing about leadership and processes. This pattern is consistent with a company encouraging business partners or vendors to leave reviews. It does not invalidate the reviews, but the organic customer reviews from 2017-2020 are more detailed and more useful for evaluating actual service quality.
Ben Bass (owner/lead — positive across multiple reviews for fast response and direct communication). Ricky McBroom (project manager/repair scheduling — positive, praised by Mrs. H, Debbie Godwin, Chris Bergeron). Keith Williams (project manager — positive, praised by Mrs. H, Debbie Godwin for handling quotes, claims, and repairs). Dylan (field crew — positive, praised by Jamie H for emergency response, by Bradley P for communication, by Carson Howard for careful pack-out work). Josh (field crew — positive, praised by Bradley P alongside Dylan). Travis (field crew — positive, praised by Carson Howard for careful pack-out). Troy (renovation work — positive, praised by Kathy H for explaining workmanship quality to a buyer).
Request Ben Bass as your point of contact and ask for Ricky or Keith to manage the project timeline. The company delivers on its core promise of fast emergency response and single-vendor restoration. Verify that mold remediation is scoped by an independent tester before work begins, since Builder Services does not perform testing.
Keep in mind
- Their primary identity is commercial restoration, not mold-specific work. Mold remediation is one service among many. If you need a company that focuses solely on mold, this is a generalist.
- The website repeatedly uses vague terms like "Southeastern" to describe their service area, but their service area page lists 58 specific North Carolina cities centered around the Triangle. Ask whether your location falls within their actual response zone.
- 48 reviews over roughly eight years of Google presence is a low volume for a company covering this geography. The lack of recent negative reviews is encouraging, but the small sample makes patterns hard to confirm.
- Their website mentions a free mold inspection, but they do not perform independent mold testing. You will need a separate testing company to confirm the scope before and after remediation.