Provider profile
SERVPRO of Concord
Provider snapshot
What this listing says
Concord and southern Cabarrus County homeowners facing water damage or mold who want a franchise operation with 4.9-star reviews and fast same-day response.
Best for
- Concord and southern Cabarrus County homeowners dealing with mold after water damage, where one company handling both speeds up the timeline.
- Overnight or weekend emergencies — reviewers confirm same-day response even on holidays and past midnight.
- Homeowners who want the full cycle from water mitigation through mold remediation to reconstruction handled by one crew.
- Commercial property managers in retail, healthcare, or hospitality who need a restoration company with commercial experience.
- Buyers who value consistent communication — reviewers repeatedly cite step-by-step explanations and regular check-ins as a standout.
About this company
SERVPRO of Concord is a franchise operation in Concord, NC, owned by Britt and Stacy Holcomb. They handle water damage restoration and mold remediation for residential and commercial properties across southern Cabarrus County. The franchise has been operating for over 10 years and runs under the "SERVPRO Team Holcomb" umbrella, which also covers South Cabarrus.
On the mold side, they do both testing and remediation — inspecting for mold, setting up containment, running air scrubbers and HEPA vacuums, applying antimicrobial treatments, and removing affected materials like drywall and insulation. They also handle the rebuild afterward. Most of their review volume comes from water damage work, but they list mold remediation as a core service and at least one recent reviewer confirmed mold-specific work.
The Holcombs run a 24/7 operation. Multiple reviewers describe same-day arrivals, including a Christmas Eve call and a midnight emergency where a crew stayed until 3:30 AM. The service area stays tight — Concord, Harrisburg, Midland, Mt. Pleasant, and a few surrounding communities.
4.9 stars across 149 Google reviews with zero negative reviews in the last 18 months is unusual for any restoration company. That rating holds across a high volume of reviews from Local Guides and multi-review accounts, which makes it harder to dismiss as inflated.
Services
Service area
Headquartered in Concord, NC. Serves southern Cabarrus County including Harrisburg, Midland, Mt. Pleasant, Cox Mill, and Mountain Laurel. The service area stays relatively tight around the Concord area.
Review consensus
Speed tops the list. Reviewers describe same-day arrivals, crews showing up within an hour on a Saturday (Tax Coleman), and Randy arriving at midnight and staying until 3:30 AM (Cory Miller). Communication runs a close second — Alfredo, Grant, and Victor all earn repeated praise for explaining the process step by step and keeping homeowners updated. Reviewers also consistently note that crews clean up after themselves and treat the property with care. Several Local Guides with dozens of reviews — Josh Bramble (54 reviews), Tax Coleman (145 reviews), Cynthia Emrich (45 reviews) — gave 5 stars, which adds weight to the pattern.
0 found across 149 total reviews at 4.9★. No 1-star, 2-star, or 3-star reviews appear in the last 18 months. Across 149 total reviews at a 4.9-star rating, there is nothing to report in this window.
The named-staff pattern tells a story about crew structure. Alfredo dominates reviews from mid-2024 through mid-2025, appearing in over 20 reviews as the on-site lead. Starting in early 2026, Grant takes over as the most-named technician, with Victor also appearing regularly. This suggests rotating crew leads rather than a single point of contact, which is typical of a franchise scaling its workforce. The transition happened without any dip in review quality.
Alfredo (crew lead — praised in 20+ reviews for communication and efficiency). Grant (crew lead — praised in 10+ reviews, dominant name in 2026). Victor/Vick (technician — praised for communication in spring 2026). Jay (technician — praised by multiple reviewers). Andre (technician — named in 3 reviews). Jorge (technician — named in 4 reviews). Randy (technician — praised for midnight emergency response). Brim (technician — named alongside Alfredo in multiple reviews). Isaac (technician — praised by Stephanie Schomaker). David (technician — praised for quick onsite arrival). Jordan (office staff — praised by Alecia Greer). Savannah (office staff — praised by Alecia Greer). Daryl (technician — handled water mitigation through construction).
This franchise earns its 4.9 stars through fast response times and strong communication from crew leads. Ask for Alfredo or Grant by name if you want the technicians reviewers praise most. The zero-negative-review record over 18 months is rare — but remember that most of that track record is water damage work, not mold remediation specifically.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before agreeing to remediation work.
- This is a SERVPRO franchise, not an independent company. Franchise standards set the playbook, which means consistency but also limited flexibility on methods or pricing.
- Nearly all reviews describe water damage work. Only one reviewer specifically mentions a mold job, so the mold-specific track record is thin compared to their water damage history.
- The website lists a broad range of services — biohazard cleanup, document restoration, air duct cleaning — that go well beyond mold. A company spread across that many service lines may not specialize deeply in any one.