Provider profile
Nelon-Cole Termite & Pest Control
Provider snapshot
What this listing says
Columbus and Polk County homeowners who want crawlspace mold and moisture problems handled by a pest control firm with its own in-house repair crew.
Best for
- Homeowners in Polk County, Cleveland County, or Rutherford County dealing with crawlspace mold or moisture problems who want inspection through repair handled by one company.
- Buyers who need both pest treatment and mold remediation at the same property — Nelon-Cole handles both without subcontracting.
- Property owners who want mold damage repaired in-house rather than coordinating a separate general contractor after remediation.
- Customers in the Chimney Rock, Lake Lure, or Hendersonville area who need post-storm moisture and air quality testing.
About this company
Nelon-Cole is a pest control company in Columbus, North Carolina that runs a separate moisture and mold division. Co-owners Keith Nelon and Bart Cole operate three offices across the NC foothills — Columbus, Shelby, and Boiling Springs — covering a wide swath of western North Carolina and upstate South Carolina. Their primary identity is pest control, but they have built out mold inspection, remediation, and restoration as a parallel service line.
What stands out is their in-house repair division. Most mold remediation companies subcontract the rebuild; Nelon-Cole employs a general contractor and handles damage repair, bathroom renovations, and structural fixes internally. Their mold restoration page describes a specific workflow: containment, negative air with HEPA filtration, water extraction, surface washing, and drying to target moisture levels using dehumidifiers and air movers. They also install crawlspace encapsulation and dehumidification systems as long-term moisture prevention.
The company claims over 50 years of combined experience and has won local "best pest control" awards for 15 consecutive years. They are a BBB-accredited member and rank in Pest Control Technology Magazine's Top 100 firms nationally. They hold memberships in the National Pest Management Association and both state pest control associations.
4.8 stars across 56 Google reviews is strong, and notably, there are no negative reviews in the last 18 months. The volume is modest, but the consistency is worth noting — every single review with text praises a specific technician by name.
Services
Service area
Headquartered in Columbus, North Carolina, with additional offices in Shelby and Boiling Springs. Covers Cleveland, Rutherford, Polk, Gaston, Lincoln, Burke, Mecklenburg, Henderson, McDowell, and Buncombe counties in NC, plus Spartanburg, Cherokee, York, Greenville, and Union counties in SC. That is a very broad footprint across two states — confirm technician availability for your specific area.
Review consensus
William Collins is the most frequently named technician, appearing in at least six reviews. Customers describe him as meticulous, schedule-flexible, and willing to answer questions. Steven Smith draws praise for friendliness and efficiency in several recent 2026 reviews. Chad and Earl received a joint mention for punctuality and developing a moisture control plan. Gary and his crew earned specific praise for crawlspace work that exceeded expectations. Jeff was named in two reviews — one for finding early mold during a routine pest inspection and explaining the remediation process, another for pest service at a commercial location. Multiple reviewers mention that technicians did not push unnecessary services.
0 found across 56 total reviews at 4.8★. No negative reviews exist in the last 18 months. The only review below 5 stars in the entire dataset is a 4-star review from August 2023, where a customer dealing with mice expressed satisfaction with the trapping and spraying but wanted more follow-up help with potential dead mouse removal due to a rodent phobia. This is a one-off concern, not a pattern.
The review profile skews heavily toward the pest control side of the business. Most reviewers mention quarterly pest spraying, termite treatment, or carpenter bee control. Only a handful reference moisture, mold, or crawlspace work specifically. This means the 4.8-star rating reflects pest control satisfaction more than mold remediation experience.
William Collins (technician — praised repeatedly for meticulousness, schedule flexibility, friendliness). Steven Smith (technician — praised for friendliness, efficiency, and helpfulness with water intrusion questions). Gary (crew lead — praised for crawlspace work exceeding expectations). Chad (technician — praised for punctuality and pest/moisture plan development). Earl (technician — praised alongside Chad for knowledgeable assessment). Jeff (technician — praised for finding early mold, explaining process, and commercial pest service). Hunter (crew member — praised for crawlspace encapsulation work). Josh Probst (technician — praised for punctuality, pest knowledge). Levi Pruitt (technician — praised for exterior and yard treatment). Kyle (technician — praised for doing a great job).
The review record is clean and the named-technician consistency is unusually strong for a company this size. Ask for William Collins or Steven Smith if you are in their service zone. Keep in mind that most of these reviews reflect pest control work — ask specifically about mold remediation project references before signing a mold contract.
Keep in mind
- Nelon-Cole does mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- Their service area spans 15+ counties across two states. Columbus is the nearest office for Polk County, but confirm technician availability and response times for your specific location before booking.
- Mold and moisture work is a secondary division within a pest control company. Ask how many mold-specific jobs their crew handles monthly versus pest control jobs.
- The website does not name specific mold-related credentials or individual technician qualifications for the moisture division. Ask what training their mold technicians hold.