Provider profile
SERVPRO of Harnett County East and Sampson County North
Provider snapshot
What this listing says
Homeowners in Sampson County and eastern Harnett County dealing with water damage or mold after NC storms, backed by a SERVPRO franchise with a perfect 5.0 Google rating across 74 reviews.
Best for
- Homeowners in Clinton, Dunn, Erwin, or Lillington who need emergency water extraction and structural drying after a pipe burst or storm flooding.
- Property owners who want one company to handle the full sequence from water mitigation through contents storage to final reconstruction, avoiding the hassle of hiring separate contractors.
- Commercial property managers in Sampson or Harnett County needing a restoration company that serves retail, healthcare, hospitality, and educational facilities.
- Anyone dealing with mold growth in NC's humid climate who needs remediation but not independent testing -- you will still want a separate mold inspector.
About this company
SERVPRO of Harnett County East and Sampson County North is a locally owned franchise based near Clinton, NC, covering a rural stretch of Sampson and Harnett counties. Owners Kelly G. and Christopher D. Edwards run the operation, which handles water damage, fire damage, mold remediation, storm cleanup, reconstruction, and specialty cleaning for both homes and businesses. They staff a 24/7 emergency line and work directly with insurance providers.
What stands out here is the breadth of in-house capability. They handle the full cycle from emergency water extraction through structural drying, contents packout and storage, and final reconstruction -- meaning you deal with one company from start to finish rather than coordinating multiple contractors. Their technicians train at SERVPRO's corporate facility and hold IICRC industry certifications. They also offer less common services like air duct and HVAC cleaning, sewage cleanup, biohazard remediation, and document restoration.
The franchise is part of the national SERVPRO network, which gives them access to standardized training, equipment, and processes. But as an independently owned location, the day-to-day quality depends on the local team -- and the reviews suggest the Edwards have built a strong one.
A perfect 5.0 rating across 74 Google reviews is unusual for a restoration company. Most businesses in this space accumulate at least a few complaints from the stress of insurance claims and construction timelines. Zero negative reviews in the last 18 months suggests either unusually consistent service or a relatively new operation still in its honeymoon period.
Services
Service area
Based near Clinton, NC, serving Sampson County North and Harnett County East. Listed service cities include Clinton, Roseboro, Dunn, Erwin, Buies Creek, Coats, Turkey, Linden, Bunnlevel, Lillington, Autryville, and Salemburg. This covers a rural two-county area in central North Carolina.
Review consensus
Multiple staff members draw praise by name. Shawn gets the most mentions (at least 8 reviews), praised as the operations manager for being hard-working, dependable, and knowledgeable. Dane Hansen is highlighted for contents packout work and keeping customers calm during emergencies. Mike Greco (Mike G.) is praised repeatedly for addressing concerns and doing quality cleanup work. Dena Webb in the office is singled out for being available, responsive, and efficient. Terrance gets multiple mentions for water mitigation work. Several reviews mention quick response times, and the crawlspace, contents, and water mitigation teams each get specific praise. Reviewers frequently describe feeling reassured during stressful situations.
0 found across 74 total reviews at 5.0★. No 1-star reviews exist in the recent review window.
The volume of employee-specific praise is notable -- reviewers name individual crew members far more often than is typical for a restoration company. This suggests a culture where staff build personal rapport with customers. Several reviews appear to come from people who know the team personally or through adjacent work (contractors, storage facility operators), which adds context but also means some praise comes from within the company's work network rather than arm's-length customers.
Shawn (operations manager -- positive, mentioned in 8+ reviews for being hard-working and dependable). Dane Hansen (contents coordinator -- positive, praised for packout work and emergency support). Mike Greco / Mike G. (cleanup crew -- positive, praised for addressing concerns and quality work). Dena Webb (office staff -- positive, praised for responsiveness and getting things done). Terrance (water mitigation -- positive, multiple reviews praising dedication). Lori Nolen (staff -- positive, praised for work ethic and helpfulness in 4 reviews). Jim Freeman (staff -- positive, praised for knowledge and attention to detail). Tina Poole (staff -- positive). Mandy (staff -- positive, praised for customer service). Thomas (contents team -- positive). Andy (staff -- positive, praised for skill and conduct). Mike Fenton (crawlspace cleanup -- positive). Nate (cleanup crew -- positive). Luis (cleanup crew -- positive). Carlos Colon (staff -- positive). Janaiah (reconstruction coordinator -- positive). Ben (staff -- positive). Zach (crew lead -- positive). Teggan (staff -- positive, helped with remodeling questions). Matthew (staff -- positive, praised for punctuality). Daryl (staff -- positive). Hector (staff -- positive). Frank (staff -- positive). Dawn (staff -- positive). Jake (fire and contents team lead -- positive). Kelly Edwards (owner -- positive, praised for white-glove service). Mark (staff -- positive). Edgar, Junior, Steven, Michael (crew members -- positive).
This franchise has an unusually strong review profile for a restoration company, with no complaints and a deep bench of named staff who get personal praise. If you are in their service area and need water or mold work, ask for Shawn or Dane by name based on the review volume. Since there are no negatives to learn from, ask detailed questions upfront about timelines, pricing, and what happens if you are unsatisfied.
Keep in mind
- This is a SERVPRO franchise, not an independent local company. The national brand provides standardized training and processes, but franchise quality varies by location. The Edwards' franchise has strong reviews, but your experience depends on which crew shows up.
- They do not perform independent mold testing or inspection. If you need mold assessment, you will need to hire a separate testing company before and after remediation.
- The website claims service across 12 towns spanning two counties. In a rural area this is reasonable, but confirm response times for locations at the edges of that territory, especially for emergencies.
- With a perfect 5.0 rating and no negative reviews, there is limited information about how this company handles problems when things go wrong. Ask about their complaint resolution process.