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Certified Restoration Consultants

Clayton, NC / 5 rating / 34 reviews / Water damage restoration service

CR

Provider snapshot

What this listing says

Clayton and Triangle-area homeowners dealing with mold or water damage who want a family-run restoration company with nearly 30 years of experience and 24/7 availability.

Mold & water restorationCrawlspace encapsulationInsurance loss coordinationVeteran discounts
Base location Clayton, NC
Provider type Restoration company
Public reviews 5 from 34 reviews

Best for

  • Homeowners in Clayton, Fuquay-Varina, Garner, Apex, or Cary dealing with mold or water damage who want a single company to handle testing through repair.
  • Crawlspace and basement projects where encapsulation, vapor barrier installation, and dehumidifier setup are needed together.
  • Insurance-claim water or fire damage where you want a company that will coordinate directly with your carrier.
  • Veterans and first responders looking for restoration work with a 10% service discount.

About this company

Certified Restoration Consultants is a family-run restoration company based in Clayton, North Carolina, with a second location in Charlotte. Guy runs the business with his son Evan and foreman Nick. They handle mold remediation, water damage, crawlspace encapsulation, basement waterproofing, and fire damage repair. They've been in the restoration industry for nearly 30 years.

They do both mold testing and remediation, which means the same company diagnosing the problem also sells the fix. That's worth knowing upfront. On the service side, they work directly with insurance carriers on loss claims and take emergency calls around the clock. They offer financing and a 10% discount for veterans and first responders. Their website lists affiliations with IICRC, EPA, NORMI, and IAQA.

The business is clearly a small operation built on repeat referrals. Multiple reviewers mention finding them through Nextdoor or word of mouth. One reviewer, Brady Lancaster, identifies himself as a mold inspector in North Carolina who has recommended them on multiple residential and commercial jobs, noting they've passed clearance inspection on the first attempt each time.

A perfect 5.0 rating across 34 Google reviews is unusual. The review volume is modest, but the consistency is notable. Every single review is 5 stars, spanning from 2021 through mid-2026. That kind of streak with no negatives at all is rare for a restoration company.

Services

Mold remediation and removalmold testingwater damage restorationflood damage repairstructural dryingcrawlspace remediation and encapsulationbasement and foundation waterproofingvapor barrier installationdehumidifier installationfire damage restoration and repairair duct cleaninginsurance loss coordination

Service area

Based in Clayton, North Carolina, with a second location in Charlotte. They serve Fuquay-Varina, Garner, Apex, and surrounding areas in the Triangle region. One reviewer in Cary used their services. The Clayton-to-Charlotte span covers a wide territory, so confirm response times for your specific location.

Review consensus

What reviewers praise

Guy's name appears in nearly every review. Reviewers consistently highlight his responsiveness, honesty, and willingness to explain the scope of work before starting. Nick is praised as a hard worker and capable foreman. Evan, Guy's son, gets credit for daily progress updates and strong communication on multi-day jobs. Several reviewers mention fast turnaround, with mold and water damage jobs completed within 48 hours or within the same week. Cleanup habits get repeated mentions: shoe covers, vacuuming after work, no dumpsters left in yards. Brady Lancaster, a mold inspector, says he has recommended them on multiple jobs and they've passed clearance inspection on the first attempt each time.

What low reviews reveal

0 found across 34 total reviews at 5.0★. 0 found across 34 total reviews at 5.0★. There are no negative reviews to analyze. Every review in the dataset is 5 stars.

Pattern worth noting

This is a small family operation where Guy personally handles estimates and stays involved through completion. That direct-owner involvement likely explains the perfect rating: when the owner is on every job, quality control is built in. The risk is scalability. If they grow or Guy steps back, the experience could change. Several reviews also come from single-review accounts, which is common for contractors but worth noting alongside the perfect score.

Named staff

Guy (owner — praised in nearly every review for responsiveness, honesty, and hands-on involvement). Nick (foreman — praised for hard work, knowledge, and care with the home). Evan (Guy's son, crew member — praised for daily communication and attention to detail). Nate (crew member — mentioned alongside the team in one review).

Bottom line

Ask for Guy by name when you call. The reviews suggest he personally handles estimates and stays involved. With no negative reviews to flag concerns, your main due diligence is getting an independent mold test before agreeing to remediation scope, and confirming that Guy or Nick will be on your specific job.

Keep in mind

  • They do both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same one selling you the fix. Consider getting an independent mold inspection before committing to their remediation scope.
  • The website is light on specifics about equipment, methods, and crew size. You'll need to ask what their remediation process actually involves for your situation.
  • Their service area spans Clayton to Charlotte, roughly 150 miles apart. Confirm response times and whether the same crew handles both markets.
  • With only 34 reviews and a perfect 5.0, there's limited negative feedback to learn from. Ask for references from jobs similar to yours.