Provider profile
Three South Construction
Provider snapshot
What this listing says
Charlotte homeowners dealing with water damage that has led to mold — three:south holds a NC General Contractor license and handles everything from water extraction through full reconstruction under one roof.
Best for
- Charlotte-area homeowners with water damage that has progressed to mold growth, where one company handling both problems reduces coordination headaches.
- Insurance claim situations where you want a contractor who will work directly with your carrier — multiple reviewers specifically mention Three South managing the insurance process for them.
- Emergency water damage at odd hours — reviewers confirm the 24/7 availability claim, with several describing calls answered on Sunday evenings and crews arriving within 30-60 minutes.
- Crawl space and subfloor water damage — several reviews describe this specific scenario, and the company appears to handle it regularly.
- Projects that need full reconstruction after mitigation, not just drying — the general contractor license means they rebuild bathrooms, replace flooring, and restore finishes in-house.
About this company
Three South Restoration operates out of Charlotte, NC as a full-service restoration and construction company. Water damage drives most of their work — burst pipes, sewage backups, flooding — but they also handle mold remediation, fire damage, storm damage, and carpet services. They hold NC General Contractor License #79014 and carry IICRC certification, which means they can take a project from initial water extraction all the way through reconstruction without subcontracting the rebuild.
The construction license is the standout here. Most restoration companies stop at mitigation and drying, then hand off repairs to a separate contractor. Three South keeps the entire job in-house: water removal, drying, dehumidification, mold remediation, demolition, and full rebuild. Their mold page mentions inspection and testing capabilities alongside remediation. They claim 60-minute response times and staff a 24/7 phone line.
Ryan runs the company and serves as the primary point of contact. His email (ryan@threesouthrestoration.com) is the only one listed on the site. The team has grown to include Chris Fox and Josh Childers, who now handle project management on larger jobs. The company claims 15+ years of combined experience in construction and business. They work with major insurers including State Farm, Allstate, USAA, Travelers, and Chubb, and hold a BBB A rating.
52 Google reviews at 4.9 stars with zero complaints in the last 18 months is unusually clean for a restoration company. Every single review is 5 stars. Reviewers consistently mention same-day response, clear communication, and work that met or exceeded expectations — the kind of uniformity that suggests a small team with tight quality control rather than a large operation where quality varies by crew.
Services
Service area
Three South operates from Charlotte, NC and serves the greater Charlotte metro area across both Carolinas. Specific cities listed include Belmont, Concord, Cornelius, Denver, Huntersville, Indian Trail, Matthews, Pineville, Stallings, Waxhaw, and Weddington in North Carolina, plus Fort Mill, Rock Hill, and Tega Cay in South Carolina. The claimed coverage is broad for what appears to be a small team — confirm response times for locations outside the Charlotte core.
Review consensus
Speed dominates the praise. Reviewers describe calls answered on Sunday nights, crews arriving within 30 minutes of a burst pipe, and same-day starts on mitigation. Ryan gets the most mentions — over a dozen reviewers name him for responsiveness, clear communication, and honest assessments. Chris Fox draws praise for walking homeowners through the remediation and restoration process step by step, particularly on longer insurance-driven projects. Josh Childers shows up in recent reviews as a project lead who stays hands-on and communicative. Hansel gets a mention for knowledgeable on-site work. Several reviewers highlight insurance coordination as a specific strength — Three South handled the carrier relationship so the homeowner didn't have to. Multiple reviewers describe work quality that met or exceeded the original condition of their property.
0 found across 52 total reviews at 4.9★. No 1-star reviews exist among the 52 total reviews at 4.9 stars. No complaints of any kind surfaced in the last 18 months. This is an unusually clean record for a restoration company with this volume of reviews.
The review pattern tells a consistent story: small owner-operated team where Ryan personally answers calls, dispatches crews, and follows up. This explains both the high ratings and the relatively modest review count over several years — they take on fewer jobs but maintain tight control. The risk is what happens as the team grows (Chris Fox and Josh Childers appear in more recent reviews as project leads). Whether they can maintain this quality at higher volume is an open question.
Ryan (owner/operator — positive across 20+ reviews for responsiveness, communication, honest assessments). Chris Fox (project manager — positive for walking homeowners through remediation and restoration, knowledgeable, transparent). Josh Childers (project lead — positive for responsiveness and hands-on management). Chris (early reviews, likely Chris Fox — positive for crew leadership and fast response). Hansel (field technician — positive for knowledge and on-site work).
Ask for Ryan directly when you first call — he runs the operation and sets the tone reviewers praise. If your job is large enough to need a project manager, request Chris Fox or Josh Childers by name. The zero-complaint record is reassuring but untested by adversity — get your mold testing done independently so you have a neutral baseline before Three South scopes the remediation work.
Keep in mind
- Three South does both mold testing and mold remediation. A company that finds the mold and then fixes it has a financial incentive to find more. Consider getting an independent mold inspection before committing to their remediation scope.
- The website is heavily focused on water damage. Mold remediation gets a single page with minimal detail about methods, equipment, or process. If mold is your primary concern, ask specifically about their remediation approach.
- The service area lists 16 cities across two states. For a company of this size, locations at the outer edges (Gastonia, Waxhaw, Rock Hill) may see longer response times than the 60-minute claim suggests.
- Every review is 5 stars, which is statistically unusual for 52 reviews. The company appears to deliver strong service, but the absence of any critical feedback means you have no data on how they handle problems.
- The business address on Google (911 E Westinghouse Blvd) differs from the address listed on their website (546 Griffith Road). Confirm their current location if you plan to visit.