Provider profile
SERVPRO of Uptown Charlotte/Team Bowen
Provider snapshot
What this listing says
Uptown Charlotte homeowners and commercial property managers who want a single SERVPRO franchise to handle water damage, mold, and reconstruction under one roof with 24/7 response.
Best for
- Charlotte-area homeowners dealing with water damage that has led to mold growth, since the same crew handles extraction, drying, mold removal, and rebuild.
- Commercial property managers who need 24/7 emergency response and insurance claims coordination for large-scale water or mold events.
About this company
SERVPRO of Uptown Charlotte/Team Bowen is a franchise restoration company based at 101 N Tryon St in Charlotte, NC, owned by Brian H. and Bruce H. Bowen. Mold remediation is one piece of a broad restoration operation that also covers water damage, fire damage, storm recovery, sewage cleanup, and reconstruction. They run Applied Microbial Remediation Technicians (AMRT) on mold jobs and maintain IICRC certifications through SERVPRO's corporate training program.
The franchise operates a contents packout and storage facility where belongings are inventoried and treated during remediation. Their mold page describes a seven-step process: emergency contact, inspection, containment, air filtration with air scrubbers, antimicrobial treatment, cleaning, and restoration. They also offer HVAC and air duct cleaning following NADCA standards, which can matter when mold has spread through ductwork.
As a SERVPRO franchise, they tap into the national Large Loss Recovery Team network for disasters that exceed local crew capacity. The Bowen brothers run this location with a mitigation department led by Fernando and a reconstruction division managed by Logan.
Services
Service area
Headquartered in Uptown Charlotte, NC at 101 N Tryon St. The website lists the service area as Uptown Charlotte. Reviews confirm work in Mooresville, about 30 miles north, suggesting the actual coverage extends beyond the listed area.
Review consensus
Reviewers consistently name specific technicians. Richie and Seth appear together in five reviews from early May 2026, all praising their punctuality, clear explanations, and work on floor restoration. Fernando, identified as the mitigation department director, draws praise for fast arrival (within an hour in one case) and detailed photo documentation. Jamie Pettus is called out for personally supervising flood mitigation. Jose Arvizu and Steve receive praise for monitoring and follow-through. Logan is recognized for managing reconstruction projects including cabinet replacement and commercial building repair.
0 found across 19 total reviews at 5.0★. No negative reviews found in the last 18 months.
The review timeline shows clusters of 5-star reviews arriving in batches on the same dates (five reviews on May 5-6, 2026, and three reviews on December 18, 2025). While each review names specific staff and describes distinct projects, the clustering is worth noting. This pattern sometimes occurs when a company actively solicits reviews after completing jobs.
Fernando (mitigation department director — praised in multiple reviews for fast response and documentation). Ryan (technician — praised for thorough assessment and troubleshooting). Orlando (crew lead — praised for meticulous damage removal). Pedro (technician — praised for floor restoration). Richie (technician — praised in five reviews for professionalism and efficiency). Seth (technician — praised in five reviews alongside Richie). Shaka (technician — praised for helpfulness). Shelby (technician — praised for kindness). Jose Arvizu (technician — praised for quick response and monitoring). Steve (technician — praised alongside Jose for follow-through). David McGee (technician — mentioned in one review). Logan (reconstruction manager — praised for organizing rebuilds). Nick Lacaria (sales/estimator — praised for earning business and follow-through). Jamie Pettus (supervisor — praised for hands-on flood mitigation leadership). Sheila (technician — praised for quick arrival). Damon (technician — praised for courtesy).
Every review is positive, and named staff appear consistently, which suggests a stable team. But 19 all-positive reviews give you no data on how the company handles mistakes. Ask for references from mold-specific jobs (most reviews describe water damage), and get your mold assessment from an independent tester before committing to remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company deciding you have a mold problem is the same company that profits from fixing it. Consider getting an independent mold assessment before agreeing to remediation.
- Mold is not their primary business. Water damage restoration is the core service, and mold work flows from that. If you need a mold-only job with no water damage history, a mold-focused company may bring more specialized attention.
- All 19 Google reviews are 5-star with zero negatives. A perfect record on a small review count tells you less than a high rating with some criticism mixed in. You have no way to evaluate how they handle disputes or callbacks.
- The listed service area is just Uptown Charlotte, but reviews mention jobs in Mooresville (about 30 miles north). Confirm actual travel range and whether distance affects response time.