Provider profile
SERVPRO of South Charlotte
Provider snapshot
What this listing says
South Charlotte and Matthews homeowners dealing with water damage that has turned into a mold problem, backed by a SERVPRO franchise operating since 1999 with IICRC-trained staff.
Best for
- South Charlotte, Matthews, and Mint Hill homeowners who need mold remediation tied to an existing water damage event.
- Insurance-claim situations where you want the restoration company to coordinate directly with your adjuster — reviewers consistently praise their claims handling.
- Homeowners who need contents packed out and stored during remediation, since they operate their own climate-controlled storage facility.
- Commercial property managers in Mecklenburg County dealing with water or mold damage who need 24/7 emergency response.
About this company
SERVPRO of South Charlotte is a restoration franchise based on Latrobe Drive in Charlotte, NC, operating since 1999. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and construction. They do both mold testing and remediation under the same roof, which is worth knowing before you hire them.
Their mold page describes a process that includes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also handle contents packout to a climate-controlled storage facility during remediation. Nothing on the site is unusual for a SERVPRO franchise — these are standard corporate processes and equipment lists. What does stand out is their insurance coordination: multiple reviewers specifically credit the team with handling adjuster communications and claim paperwork directly.
New ownership took over in 2024 — Ken Parker, Ramy Malka, Ron Pack, and Nate Hinders. The franchise itself has been running in South Charlotte since 1999, making it one of the longer-running SERVPROs in the Charlotte area. Staff hold IICRC training through SERVPRO's corporate program.
4.9 stars across 55 Google reviews with zero negatives in the last 18 months is a strong record. Most of the praise centers on one person — Tracie Gross — who appears by name in at least ten reviews as the project manager coordinating everything from scheduling to insurance. That kind of consistency around a single staff member is notable.
Services
Service area
Headquartered in Charlotte, NC (Latrobe Drive, 28211). Serves South Charlotte neighborhoods including SouthPark, Dilworth, Myers Park, Cotswold, Eastover, and Freedom Park. Also covers Matthews, Mint Hill, Pineville, and parts of Mecklenburg and Union Counties.
Review consensus
Tracie Gross is the standout name — at least ten reviews mention her by name as the project manager. Reviewers praise her for managing insurance paperwork, keeping homeowners updated, and coordinating multiple contractors on complicated projects. Erin appears in several reviews for leading water damage teams and communicating with adjusters. Darius gets credit for fast response during Hurricane Helene flooding. Bess, Art, Fernando, Hector, and Steven each receive individual praise. Speed of response is a recurring theme — multiple reviewers report same-day or next-day arrival. Insurance coordination is the most commonly cited strength.
0 found across 55 total reviews at 4.9★. No negative reviews found in the last 18 months. There is nothing to report here.
The review profile is unusually concentrated around one staff member. Tracie Gross appears in roughly one-fifth of all reviews. This suggests she is the primary customer-facing contact, which is both a strength (consistent experience) and a risk (if she leaves, the customer experience could change). The 2024 ownership change has not disrupted the review trajectory — all post-transition reviews are positive.
Tracie Gross (project manager — positive, appears in 10+ reviews). Erin (team lead — positive, appears in multiple reviews). Darius (field crew — positive, multiple reviews). Bess (field crew — positive, multiple reviews). Art (field crew — positive, multiple reviews). Fernando (field crew — positive). Hector (field crew — positive). Steven (field crew — positive). Ranson (field crew — positive). Sheena (water removal — positive). Kevin (field crew — positive). Jordan (field crew — positive). Patrick (field crew — positive). Edgar (field crew — positive). Donzell (field crew — positive, multiple reviews). Rashad (field crew — positive).
With 55 reviews at 4.9 stars and zero recent negatives, the track record here is strong. Ask for Tracie Gross as your project manager if you want the experience most reviewers describe. Since they do both testing and remediation, get an independent mold test first so you have a baseline that was not generated by the company doing the removal work.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one that gets paid to fix it. Consider getting an independent mold assessment before committing to remediation work.
- This is a SERVPRO franchise. The website content, equipment lists, and process descriptions are largely corporate-standard material — not necessarily reflective of what this specific location does differently.
- New ownership took over in 2024. While the franchise has operated since 1999, the current management team has about two years of track record at this location.
- Mold remediation is a secondary service here. Their primary volume is water damage restoration. Ask how many standalone mold remediation projects they handle per month versus water-damage jobs that happen to involve mold.