Provider profile
Pure Air - Charlotte
Provider snapshot
What this listing says
Charlotte-area homeowners dealing with mold or water damage who want a restoration company that uses a patented dry fog treatment rather than traditional tear-out methods.
Best for
- Homeowners in Charlotte, Gastonia, Concord, or surrounding suburbs who need mold removed from living spaces, crawlspaces, or HVAC systems.
- Buyers who prefer dry fog treatment over traditional tear-out remediation — less disruption, shorter displacement from the home.
- Homeowners with crawlspace moisture or humidity issues who want encapsulation and dehumidifier installation as a long-term fix.
- Families dealing with water damage that has led to mold growth and want one company to handle both the water mitigation and the mold work.
About this company
Pure Air operates out of Charlotte's northeast side, one of several locations for a company founded in Raleigh in 2020 by Daniel Clay, Sy Elijah, and Jason Burke. They handle mold inspection, remediation, water damage restoration, and crawlspace work for residential properties across the Charlotte metro area.
What sets them apart is their patented two-part dry fog treatment. Instead of traditional mold remediation that involves tearing out drywall and containment barriers, the dry fog system treats an entire home without leaving residue. Reviewers mention being out of the house for only a few hours rather than days. They also do crawlspace encapsulation with dehumidifier installation, which multiple reviewers credit with solving chronic indoor humidity problems.
The company is still young — six years old — but has grown quickly from the original Raleigh office to cover Charlotte and Atlanta. All three co-owners still appear in day-to-day operations, with Daniel and Sy both named in customer reviews.
A perfect 5.0 stars across 164 Google reviews is rare for any service company. Zero 1-star reviews and only a single 4-star review in the entire history suggest either genuinely strong execution or a very new review profile that hasn't yet accumulated the friction that comes with scale.
Services
Service area
Pure Air's Charlotte office is at 6016 McDaniel Ln D, Charlotte, NC 28213. They list 21 Charlotte metro service areas including Belmont, Concord, Cornelius, Davidson, Fort Mill, Gastonia, Huntersville, Indian Trail, Matthews, Mint Hill, Monroe, Mooresville, Pineville, Rock Hill, and Salisbury. They also have offices in Raleigh/Cary and Peachtree Corners, GA.
Review consensus
Reviewers repeatedly name specific staff and describe unhurried, transparent interactions. Patrick draws the most mentions — customers call out his thoroughness during inspections and his willingness to answer questions without pressure. Josh and Josh Hartness get similar praise for crawlspace and inspection work, with one repeat customer describing annual service visits. Trevor is the most-cited name on water damage jobs, praised for fast response, clear communication, and careful equipment placement. Daniel, one of the co-owners, shows up in reviews walking customers through lab results and treatment plans. Several reviewers specifically note that inspectors did not push unnecessary services — one said he 'wished he could have paid' for a free inspection because it was so well done.
0 found across 164 total reviews at 5.0★. No 1-star reviews exist among 164 total reviews at 5.0 stars. The single 4-star review, from a Local Guide with 11 reviews, praised the overall customer service and accuracy of the estimate but noted that Pure Air did not warn her that removing drywall would damage her door frames. This is a one-off complaint, not a pattern, but it flags a gap in pre-job communication about collateral damage during traditional remediation work.
The review profile skews heavily positive with zero negatives in 18 months and only one 4-star in the entire history. Multiple reviewers mention free inspections with no sales pressure, which is unusual for a company that does both testing and remediation. The named-staff pattern is also notable: reviewers don't just say 'great company' — they name the specific person who helped them, suggesting consistent individual accountability rather than anonymous crew rotations.
Patrick (inspector/remediation lead — praised in multiple reviews for detailed inspections and honest assessments). Josh / Josh Hartness (inspector/crawlspace — praised for annual service visits and detailed inspections). Trevor (water damage lead — praised for fast response, communication, and careful equipment handling). Daniel (co-owner — praised for walking customers through results and making them comfortable). Mike (inspector — praised for concern and quick scheduling). Chris (service tech/fogging — praised for on-time arrival and execution). Ally / Aly (office/customer service — praised for responsiveness and explaining the dry fog system). Carlos (scheduling/service — praised for going out of his way on emergency calls). Katelyn (customer service — praised for answering questions). Steve (inspector — praised for knowledge and no-pressure approach). Sy (co-owner — praised for hands-on involvement in customer care). Jared (inspector — praised for careful inspection). Jason (co-owner — praised for guiding customers through the process). Dustin (crew member — praised for diligence). Avery (crew member — praised for attentiveness to safety). Michael (crew member — praised alongside Trevor). David (technician — praised for explaining the dry fog process).
This is a young company with an unusually clean review record and a deep bench of named staff who get personal shout-outs. Ask for Patrick or Josh if you want an inspection, Trevor for water damage work. Since they do both testing and remediation, bring your own inspector's results or ask them to use a third-party lab so you have an independent read on whether remediation is actually needed.
Keep in mind
- Pure Air does both mold testing and mold remediation. That means the same company telling you whether you have a problem is also the one billing you to fix it. Ask whether you can use an independent inspector's results, or request that a third-party lab process the samples.
- The dry fog method treats surfaces without removing affected materials. If you have structural damage or mold behind walls, ask specifically whether tear-out is needed and whether they handle that or subcontract it — one reviewer noted unexpected door frame damage during drywall removal.
- They also serve Raleigh and Atlanta, so confirm your Charlotte-area job won't be delayed by crews splitting time across markets.
- The company is six years old. That's enough track record to evaluate, but less history than some established local competitors.